Northtown Collision Centre

I had my car repaired there couple months ago, my insurance company paid for the cost, so there is no reason for me to not get it fully repaired. Only after couple weeks the bumper piece came off already, they used !!! GLUE !!! to stick my bumper instead of ordering a new bumper with screws like my original parts. Very disappointed!!! Whatever they did, they truly ruined the reputation of the brand «TOYOTA»

Can’t get lower than one star. My phone calls DO NOT get returned! Very understaffed! Maybe the owners of northtown collision should hire more employees! I think they can afford a dent in the profits no pun intended!

Can’t go any lower than one star, wish I could!
Took forever to get car done. They even lost the car at one point.
I have enclosed pictures of how they threw all my stuff in trunk. No respect for customer’s property.
I was traveling on company time when I was broad sided here in buffalo. 6 hours from home. Since I had a Toyota, I figured who best to get my car back together than Toyota dealer. What a mistake!
AVOID THIS PLACE!

This is one of the worst experience I have ever had in my life.
I just want to be clear, I have been always a supportive of family business. Because it is more personal connection to deal with them. When I first took my car here, they told me I had to pay $ 1,000. I agreed with it. After passed two days after the date they promised me to give me car, I called them. They were explained that they got the wrong part and miscommunicated with my insurance company,. etc. I was quite upset since they had known that there was a delay but never bother to contact me. They agreed to take $ 100 off.
Things getting worse the next day, before my final. They called me saying my car was crushed in the morning, the door was completely smashed. They said they were going to take care of it. I told them «I need a car to go to Chicago next day» So they issued me a car without GPS (my car does have one), when I was trying to contact their manager to get a GPS, he went off completely without answering his phone at all. Since it will be a long drive, and I wanted to be safe, I bought a GPS and gave my receipt to their staff.
After I getting back from Chicago three days later, and I contacted my insurance agent, he went to do inspection so that he can fill up a report, but when he got here. He was being told the car had already been replaced a door. so there is nothing my insurance could inspect.
Today I went to get my car, they asked me to pay $ 750, and they said they wouldn’t reimburse me for the GPS since I should use my phone during the driving. I disagreed with the price, and the manager threaten me he was going to call the sheriff.
I wish there was a review about this place before I went. Hope this helps you to find a better option and learn from my lesson.