Big Lots

Very poor sanitation habit here .
I asked one of staffs to clean up the mess in their bathroom but nothings cleared. Sometimes I see this place is understaffed as well. Better go to different locations

Can’t believe I never wrote of my poor experience here. I purchased a sofa, chaise and ottoman in October 2012 during a friends & family kind of event. I purchased a Simmons because I recognized the brand name. Set looked great, was comfy, and it was a great price after the friends & family discount. Fast forward 8 months and a 2×4 from the back frame of the sofa «pops» out and is gouging the back of the sofa liner. I try to contact Simmons only to find out it’s actually United Furniture Industries that manufacturers the product. Only the upholstery is Simmons. They tell me I have to go to the retailer I purchased the unit from to begin a warranty claim. So I contact this Big Lots and tell them what’s happening. The manager I’m speaking to tells me there’s nothing he can do, I have to talk to the furniture manager who isn’t in (of course). So I wait. For a week. No call. So finally I call and lo and behold he’s there! I tell him I’ve been waiting for his call and he just says «Okay?». Alrighty. So I tell him what’s going on and he tells me there’s nothing he can do about it, I need to contact the manufacturer. I tell him I already did, that they sent me back to the store because they don’t deal with customers directly. He tells me there’s nothing he can do and I tell him there has to be something, I don’t have a usable couch now. He hangs up on me. I’m furious. I send an email to their corporate via their website. Nothing. Giving up on getting my couch repaired/​replaced I take the back lining off the couch and, to the best of my abilities, repair it myself. Fast forward to now and I’m having issue with the frame on the chaise. I do a little research online and find that United Furniture Industries offers a 5 year warranty on the frame for furniture. I find a phone number for Big Lots corporate and give them a call. They contact the district manager in Kansas City (where I now live), who contacts the closest store to me and I have a Store Manager calling me within hours to resolve my issue. It’s not that the managers in Anaheim couldn’t help me. THEY DIDN’T WANT TO. Still not thrilled I wasn’t contacted from corporate back in 2013, but glad they’re helping out now. Shame on the management at Big Lots 4252 Anaheim.

There’s no humility in this world! these senseless assholes began laughing at a homeless man, whom was talking to himself loudly. however, he went to buy food. I went off at all the cashiers because they’re laughing at the poor man. How «professional» of them. What’s sadder is that even the manager laughed at the poor man. The cashier that helped us kept giving me a dirty look at if I was the bad guy. This business is a joke. If I were you, save yourself the time and money, go somewhere else.

No one here speaks english. I asked one lady if they had coolers or easy ups franticly ran around the store to find someone who spoke english when she realized she couldn’t find anyone she dipped into an aisle and hid. I saw her later she was scared i would try to speak to her again not tell on her

Not the cleanest big lots I’ve been too, but the person at the register was definitely the nicest and post cheerful person at the register out of anywhere I’ve ever been. His name was Joaquin, and he asked about my day and told me that my Monday was almost over, so to keep going. Haha. I thought that was so cool. All big lots are great because they have amazing discounts on really good makeup, shampoo, and body washes. They have name brands such as, Pantine, Axe, Aussie, Dove, Old Spice, Almay, and tons more! I totally recommend coming here for great deals like those. Unfortunately, cheap prices bring in a weird crowd (I think) not always, but at big lots since it’s so affordable, you can guess the sort of crowd gets drawn in. So often I find myself leaving with a headache because kids are screaming bloody murder and the parents aren’t doing anything about it! Today there were two kids with a freakin bird on their shoulder and the birds were screeching throughout the entire store. You would not see that anywhere else.

If it were possible to give half a star. I would. Not only were they rude and disrespectful they literally refused me service!!! Came in to get my son a twin bed & gabriela the cashier said there was no one that could help us for thirty minutes. Even though there was the people standing with her chatting. I have worked retail my entire life and I never refused anyone service ever. She said no one could help us several times and my husband asked if they really wanted to lose a sale and gabriela said no one could help us again. So sad in this economy people don’t value their jobs. Customer service should be first and foremost.
I have a call into corporate. Hoping to hear from them tomorrow. Never again.

I love big lots.
BUT this store is more of a big let down.
The store can be a little messy but but the worst part is the line! I’m sure they have more than one person working at a time so I would assume someone would be a back up cashier to help.
The thing that was odd was I have always seen staff in a uniform or at least the orange apron with a name tag. But the guy that was the cashier was just wearing regular street clothes.
I would drive to another big lots before coming back to his one.

The staff is rude. The prices are getting too high. Exp. curtains some or better at dds that next door half the price

Well the way I usually judge a place like this is by what the bathroom looks like, and what the workers or manager are willing to do about it.
So, I told the manager that there was sh*t on the floor and pee all over the toilet. He told me he would get someone to take care of it. I went to DD’s discounts next door and did a little xmas shopping for some people, and came back just to see if it was all cleaned up.
Nope. Still a mess. This was about an hour later!
Will not come back and I hope people dont come here with the poor sanitation habits of this store.

When you think of Big Lots, you can’t think of high-​end anything. I’ve been coming to this place business ever since it was called Pic-​N-​Save (Oh, nostalgia…). Anywho, this place is poor on customer service. Why have 4 – 5 registers available, when you’re only opening 2 to service 10 customers? I just don’t get it. I find it hard to communicate w/​their staff (due to their lack of English). Not trying to be an a-​hole, but how am I supposed to try to find something fast, if the English-​speaking employees are up at the front tending the registers? Other than that, can’t complain about their prices or the items they do have available.

Prices are pretty good. Staff, like some said, are slow and stupid sometimes. Here’s my most recent experience.
I’m there to buy a 4 pack of D batteries for $ 5. The batteries are out front next to the registers. So this should be a quickie, right? Wrong.
I walk in, grab the batteries, do a 180 and I’m looking at which register lane to take. There’s two registers opened. One has 2 customers (less than 5 items together) in line and the other with 1 customer with a full shopping cart. So naturally every smart person chooses the 2 customer line. After me, the line gets 4 deep. Meanwhile the other register with the full cart customer is still scanning through all the things. The cashier for some stupid reason is taking forever for the man with a parrot on his shoulder.
A few minutes later, it’s almost my turn as the lady ahead of me is almost done. And then the register light is turned off. The slow ass lady is closing the register and tells everyone to go to the next lane where the full cart lady is still being checked out. By now, she has 3 people behind her. I shake my head in disbelief and make the walk over to the next lane.
That’s my worst experience. Still, overall the store is alright. This experience was just Unilocal worthy.

Been coming here for years, they always have something on clearance that I can actually use and the staff has never been invasive. I spend most of the time either looking at home appliances or cleaning supplies or their food selection that gets more unique by the day & have yet to be disappointed.

Erica is awesome! I shop at this Big Lots often as I live very close by. The store has great deals but 9 times out of 10 the staff is kind of distant. Maybe they always have a bad day when I happen to come in, or they feel rushed, tired, I don’t know, but last night I had a fantastic experience with a staff member, Erica. She was extremely helpful, friendly and personable. Very nice to feel welcomed in a store I spend so much money in. Thank you Erica for your kindness!

This place has the worst staff ever. They are so incompetent and slow. Can’t expect too much from a discount retailer chain like Big Lots.

I would have given this place a 2 star, because it just feels like it’s a dirtier version of Walmart, but everything’s so cheap here that I have to give it another star. I bought 5 dollar headphones here, just for the sake of buying headphones, and they were the pretty good noise canceling bass boosting ones, so I really cannot complain.

I love Big Lots!
And since this one is the closest to me, I love it even more!
It is obvious that I am chea-…conservative with my money. ;) I just like getting a value for my hard-​earned dinero.
I usually come here to get cheap snacks. And every once in a while they have the bulk packages (the kind you’d get at Costco/​Sams Club) for a few bucks cheaper.
I mean there really is a lot that this store offers. From furniture, to dog snacks, to health and beauty products, to toys for kids. They have both brand and non-​brand stuff. Either way, it is all likely to be cheaper than other stores.
This particular store, is also pretty well kept except for one area… the restroom. DO NOT go in this bathroom unless it is an emergency. Trust me. Please trust me. –_​_​–
Other than that… A+, Big Lots! ^_^

i like everything lots of good cheap stuff and a huge section the store is pretty big and its some what clean. only thing is i hate having to always wait in a long line to pay like one item. they only have one person on register which sucks and the line is big.

This Big Lots is great! I guess some locations do not have furniture, but this one had lots! Cute too! I was wandering around and the home décor is hard to resist buying. I love Big Lots for stuff like that. I would like to see more cashier’s, actually all I ask is more than just one, how typical for me to cut stuck behind the lady who did her annual shopping and all that I had was 2 bottles of water!

i wont write much so that this doesnt sound like a love letter. ill just say that i love this place. its clean, well stocked, and the staff is SUPER friendly… i love this big lots… a lot… hahaha