Gateway Medical Center

This review goes strictly for the office staff at the Orthopedic office within the medical center.
These are the rudest group of staff I have ever encountered. Way to make your patients feel like crap! I’m sorry, did I inconvenience you by calling to ask a question regarding my file? Did I take time away for a job that you are paid to do? I had so much attitude thrown my way from the staff that answered my call. I heard your rude sigh over the phone. Do you guys go out of your way to make patients feel bad for coming into your office?
I get it. You get tons of calls and you have the same questions asked several times a day. But you have no right to make people feel the way you do! If you hate your job, then quit! No on needs your attitude to make them feel bad about already being physically unwell.

The second time I had an appointment with Doctor Hur, I arrived an hour early, and they made me wait for extra 20 minutes, total of 1hr and 2o minutes, however the clinic had no patients, whatsoever. After I came back out, I saw another patient go in right after. And another appointment, I arrived at exact time, and they still made me wait for 20 minutes, and of course there weren’t any patients at all. Dr Hur’s staff, she is very rude. She doesn’t apologize for anything. I was upset by the staff’s behavior, so I called Dr. Hur to let her know, not to complaint, but so the staff could provide better services, but Dr. Hur had the same behavior as her staff, if not worse. She hung up on me after yelling at me that the staff that we were talking about had gotten no complaints at all, and she was a fine staff. And when I came into Unilocal to write about my experience, someone else already wrote their experience. So much for no complaints about the staff. Anyways people go to hospitals to fix the injuries not to get some more. I wouldn’t go again.

This is THE worse place ever, speaking specifically for Dr. Hur’s office and her staff. My mother went to see Dr. Hur to get a referral for an opthamologist, they ended up getting a referral for a retinal specialist who doesn’t even treat her condition the first time, it took them 2 weeks to get this by the way. The second time they then referred her to an optometrist, the medical assistant swears that’s what the doctor told her. So when Dr. Hur calls me to tell me that we need to go to the opthamologist, she was completely unaware that her staff was the one who didn’t get that memo. She then hung up on me and never returned my calls. So here we are 1 month later, still waiting for our opthamologist referral.
On top of all this, Dr. Hur tells my mother, who has pain in her foot and is limping, should just exercise and not take any medication because all medication is bad for her???
Lori, her medical assistant is mega rude and never apologized for the delays or confusion from her office. Super unprofessional! I can’t believe they are still operating and treating patients this way. STEER CLEAR of this place!

I have not met a sweeter person then the receptionist name Lisa in office 101. If you ever get the opportunity to have her help you you will be blessed.

Dr. Nguyen is an excellent Dr he really cares about his people he will go all out for his people to make sure thier taken care of love my Dr. love his staff too thier so kind silvia the receptionest is the most kindest sweetest lady I ever met she on top of everything I would recommend this office the Dr. And staff to family and friends

So Dr. Porat does miracles as far as I’m concerned. I have a whole lot of arthritis in my knees and it’s bad and painful. Well thanks to Dr. Porat I am temporarily pain free. I had it in my head I was going to have knee replacements. Well Dr Porat explained at 42 years old knee surgery would be a bad option for me. So instead he recommended he would do surgery and sew up a few tears and clean it up. Well here it is 2 weeks after my surgery and I feel great. All I can say is thank you Gateway medical and Dr. Porat

I only visited STE #107, so I can’t give review for entire medical center, but I had a good experience with Dr. Vincent Wong. Short waiting and friendly staffs. Also, Dr. wong and his staffs really care about their patients.

Dr Guela is such an amazing doctor. If you really want to have a doctor that cares go to him. I’m so grateful to have met him. He saved my life.

Staff is incredibly rude and refuse to work with new patients. I’m a new member of my insurance and staff at Gateway refused me because They wouldn’t accept any prof of insurance aside from a permanent member ID card. Called my insurance (who assigned me here) and requested to switch my PCP out of this place, I don’t care if the doctors are world class, the staff here SUCKS and I refuse to be treated like I’m trying to swindle them.

Dr. Nath is AMAZING. She is incredibley patient, thorough, and knows what she is talking about which is a MUST for us first time moms ;) wait time can be a little bit but after a visit with her you will realise it is all because she spends all the time you need for your child. love her!