Moore Parts

Walked in the Moore parts for the first time met Travis behind the counter and the service was not too friendly. I ended up buying a steering wheel and a adapter The steering well is $ 165 plus tax pep Boys price is for the same steering wheel $ 92 The adapter I bought was $ 42 pep Boys price is 28 so I called the owner she said she is a small mom and pop shop and her prices are not competitive although Travis told me they were.

I don’t know where they found this Abraham guy but he is a complete moron I would not recommend this place to anyone. This guy has told me on several occasions they have what I need it drive there and then they do not have the part I just called about 30 minutes before. Or he tell me the part I brought in with me is incorrect for my application when it’s been on my car for 3 years working just fine till the seal leaked the he’ll tried to sell me some cheap inferior part from Japan at a much higher price than they have listed on there own website. I WILL NEVER TAKE MY BUSINESS HERE AGAIN… I DO NOT RECOMMEND THIS PLACE TO ANYONE…

Everyone seems to be very great and customer oriented and they have the right original style brackets I needed for my bumper (not the cheap 2 ply kind) will shop again!

I love the selection of parts but can’t stand the help. Customer service at counter sucks and it seems some of them just got the job because it was a job, not even VW GUYS. Dork at counter told me he ordered part but never did second dork said bring broken part in. Both guys new it was a broken jet in the carb but couldn’t tell me what jet to order but u told them what jet it was. Glade my shop is by Clyde Bergs shop and he saved the day.

Christina is very rude no customer service instead of listening to what the problem is she thinks she knows it all and over talks you how can you help someone if you cant even listen to what you need help with

Today was my first time in the shop and Steve helped me out. The guy knows his stuff and even gave me tips on how to improve my 1969 Convertible VW Bug. They’re stocked with parts that I needed and more, I’m guessing that’s why they’re called «Moore Parts». The staff were nice and welcoming and also informative! I went in with a budget of $ 500, walked out only having to dish out $ 410 and I was able to buy many additional parts! This place is definitely my go to place now!

Horrible customer service. The two jokers behind the counter could use some personality training. Location is also a dump with no showroom.

Wow, this is my first time ordering form these guys and they are awesome. I got my parts in less then 2 days. Also I really shopped around and these guys had the lowest prices for the exact same parts, plus a bigger selection of parts that are hard to find so I didn’t have to order from multiple places. From now on this is going to be my main place to shop.

I have been coming to this place for the last year or so to fix my 1968 Volkswagen Beetle. The staff has always been helpful and is always happy to answer the many questions I have and give me recommendations.
They are also pretty good about saving me money when it looks like I may be buying a part that is overkill and may not be needed. So I definitely appreciate that.
The website they have for this store is also helpful to know what I need to get before I walk into the store to buy my part. I have been very appreciative of the staff at this store and always look forward to visiting for more parts.

Like the other Unilocaler I am desert enthusiast and have two VW-​powered ‘Buggy’s, one of which I just built and I bought LOTS of parts from these guys during that build.
Overall it’s not a bad store, however they seem to have a high turn-​over of counter staff. They used to have two guys in there which had great personalities and really knew their stuff. The guys who I’ve dealt with in the past six months or so just didn’t seem to have any passion and just a minimum of knowledge. Just today I drove-​up in a fiberglass dune Buggy (VW-​powered) and they showed zero interest. The two guys at the counter were more interested in debating what sort of toppings they wanted on their pizza. Looking through the parking lot I rarely see a classic VW which tells me their employees don’t drive VW’s.
As was said earlier their parts are largely Chinese-​made and most are very low quality. I bought a rear view mirror for the ‘Buggy I just built when I got it home I realized there was no way to attach it to my window. I returned and the guy shrugged his shoulders and said the mirror used to come with adhesive but people complained about it being bad so now they don’t.
Their staff are on commission so be aware of up-​sells.
They do have a LOT of parts in-​stock; I’ve never had anything I’ve needed be on back-​order, just walk-​in, buy it and walk-​out. I like that.
They supposedly offer a discount to certain off-​road clubs or groups or individuals who buy a lot of parts from them. No joke just on this last ‘Buggy I built I spent ~$ 3K at Moore’s buying parts and I’m in their system and I also belong to an off-​road club which is in their system yet whenever I ask about the discount I’m told the part or parts I’m buying don’t qualify.
I have never seen Moore sponsor any sort of off-​road event. That’s a big red flag for me.
In-​short if I need a part quick, I go to this place. If I can wait anytime at all I don’t. You can find better quality parts at places such as Topline or McKenzies and you can get way better prices on-​line from other places.

I have built 3 off road (VW powered) cars in the last six years and 2 street bugs. Moore Parts is fairly close to where I live and buy most of my parts there. I know what I’m doing so there is never any issues about wrong parts. The web site is awesome. Someone has taken a ton of time taking all those pictures of parts. That really helps allot of web orders I’m sure. Excellent counter service and great prices.

SOOOO, A business like this is tricky.
They provide parts for a Niche community of VW enthusiasts all across the United States. Speaking as someone that has lived in Southern California his whole life and been offroading, dirt biking, and driving a VW powered sandbuggy since I was a baby, romping all over SOCAL deserts, I know what its like to go into moore and get replacement parts.
Sadly very few of these parts are U.S. Built and designed, hence the low prices.
Almost all hardware, gaskets, seals, push-​rod tubes, (you name it) are china parts.
The original hardware found on VW’s from Germany is made and designed for Quality and if you can get your hands on orignal German made items, TAKE CARE OF THEM!
Sadly almost no aftermarket parts hold up to the quality of German made parts.
That being said, maintaining, and beating up your VW in the desert or as a street driver becomes tricky, and this trickyness is multiplied by 10-​fold if your having to shop for all of your parts online, and do not have the luxury to come in to Moore and see what your buying in your hand before you purchase it. Every time I come in, I bring what I broke or what I need a replacement of and compare before I buy, if it’s not what I need, I have the luxury of driving to 5 or 6 other VW parts businesses like MCkenzies, etc… and find what I need.
For someone like the Unilocaler below me, I cannot fathom even owning a Baja bug, in UTAH if I have to maintain it by purchasing all my parts online, or over the phone.
It simply would not work, I NEED to see what I am about to buy and ask questions. IF I had to buy all my parts online, I would probably sell the car and find a new toy.
Owning and maintaining a Toy, like a VW baja bug, or even a VW show car involves quite a bit of work, MOST definitely a Reliable parts source.
After that Explanation … I would like to say all of the employees have been great help when I go in and buy parts. I have not had the horrible One-​star experience that the other Unilocaler has had, and I will definitley continue shopping with Moore when it comes to my VW needs.
Ask for Mike the Back supply Manager if you need any extra advice. Years of experience and very helpful!

Recently purchased a sand rail part from Moore Parts as a birthday gift for my husband. This company was recommended to me by a family friend. I truly knew nothing about what I was ordering, just a name. The person I spoke with on the phone was helpful, patient and very knowledgeable. He walked me through everything and I ended up getting the exact part I needed, within just a few days! Hubby was very happy with his gift and even happier he now has a friendly local shop to purchase these parts from.

This company is TERRIBLE!!! The prices are tempting but after this headache, Id rather pay more for some accuracy! I order a part for my Baja Bug while broken down in Bryce Canyon, UT doing some off-​roading. I explained the situation and they sent parts really quickly, only took 2 days… it was the WRONG PART and 2 of the ordered pieces were missing.
Ok fine, everyone makes mistakes, we eventually got it straight. So I ordered from them again.
This time I ordered REAR bearings. It took 2 weeks to get the package, Literally 13 days. I called 3 times during this period to verify they had shipped the order because they have a 10 day shipping guarantee — from the time they SEND the order, which took them 5 days. What I received was FRONT bearings. I returned the part, for $ 7 shipping, it’s been 3 weeks and I still haven’t gotten a refund. Wow. So I call again irritated, just looking for a refund. What I got was «Let me talk to my manager and I’ll call you back.» 2 hours later I’m calling them again. The guy that answers was nothing but attitude. I tell this guy that I have had terrible customer service, Im very disappointed and he is yelling at me, interrupting me. Damn, what happened to customer service? They didn’t even try to salvage the order or the relationship. Coulda had a repeat customer with a few «Im sorry’s» and a friggin coupon. Save yourself the headache.