Norms Refrigeration and Ice Equipment

Like the others reviewer said before, this «company» is a Joke. Zero business ethics, very dishonest people. I have to wait more than 3 weeks to get my ice-​o-​magic fixed from these cockroaches, I called like 10 times during those 3 weeks, they excuses: couldn’t get the part, technician sick, too many calls, truck broken, technitian got the wrong part, truck broken again …
Mickey Mouse operations.

Norm’s is a joke. They pull shady business practices. For example tell you it’s going to cost some amount to fix. Works for one day then breaks again and they say oh now its this other thing. Works for another 3 days and breaks again. Oh now you have a leak. They did this to me on two different occasions at two different locations so now I know they are scam artists. Service manager «lisa» is a joke and would not know the first thing about the service industry. Rude, deeming and makes you feel like you are bothering her! Lisa remember you work for US we do not work for you. She should be fired or go find a job where there is no customer interaction. I would never recommend they of anyone. There are a lot of other companies out there. Oh yea do not buy Ice-​O-​matic. Complete garbage.

i called for a quote for a part. they told me that they will call back. i did not get any phone call from them a few hours so i called different company to get the job done.
norms sent a technician 2days later for trouble shooting and ask $ 155 for that.
i never asked the tech to come. they need to respond in better timely manner. without any follow up, just send a guy and ask for service call charge??? they have been in the business for 50 yrs. still don’t know the difference between the service call and parts quote.