Pizza Hut

Really badd costumer service by the manager alma she doesn’t care about the costumer service this is the last time here

Really bad costumer service i think you dont care about the costumer service bad costumer service i will never recomend this place

This Pizza Hut licks ballz! Employees and pizza are a piece of shit! Unprofessional service! Worst Pizza Hut in OC! –1 000 000 stars

Pizza is the same as any other pizza hut however this location is always «out» of cheese and peppers.

When it comes to pizza and certain styles, Pizza Hut is the place for certain promos but for me home of the stuffed crust.
I really hate the fact toppings are usually stingy even when I pay on some orders extra $ 2 for extra cheese or topping, my pizza stays looking anorexic. Lately this location is making pizza dough stay raw and undercooked. Late 90s & early 2000s dominos had people getting stomachs pumped at the hospital for this.
I’ve been coming to this location since 2009 pizza is always a ⁵⁰⁄₅₀ good or passable. I never order anything from Pizza Hut except promos and stuffed crust. I see reviews are usually bad but for this current purchase it was passable but I hope they put more time into cooking the dough. I don’t want anyone to get sick from eating a pizza.

If «0» stars were an option, that is exactly what I would give the Pizza Hut on State College for their absolute crap customer service!
I am SO disappointed in the customer service at this Pizza Hut! I work near by and we had 4 employees that were going to be working an extremely long shift, so we wanted to show a little appreciation, by providing food for their second meal break. Their break was schedule for 7:50pm on a Thursday night (10÷1÷15) and since everyone else would have left the office for the day I requested that Pizza Hut deliver. I placed my order before 2pm that afternoon and requested that the pizza be delivered by 7:30pm (giving them a 20 minute buffer prior to the employee’s meal break). I provided my phone number and delivery instructions, paid for the order, checked out and received my email verification that the order went through and was scheduled to arrive by 7:30pm. I was informed by our employee this morning that the pizza charge was voided because the pizza was delivered late. When I asked how late, I was told it arrived after 9pm!!! How does that even happen?! They had 5.5 hours notice that we needed 2 pizzas delivered AND I requested that it be here 20 minutes before it was supposed to be just in case they were running a little late. Furthermore, they had me provide my phone number and never even called to inform me that they were running late. So our employees that we were trying to do a nice thing for actually ended up not having anything to eat during their meal break. I felt horrible! The VERY VERY least they could have done was call when they knew that they were running late. It wouldn’t have helped our employees our much, but at least it would have shown a little initiative and some sort of customer service. I am so irritated and disappointed that they would think this level of service is acceptable.

Let’s begin with today I came and picked to pick up the order I placed and I happened to be that it was made incorrectly and the manager came in the so-​called manager!!! Very rude and very unprofessional no customer skills whatsoever I don’t even know how she’s the manager obviously she doesn’t have it!!! SHe was arguing with me and asked me to remake the new order and charge my credit card incorrectly for different amount!!! not a very good experience !!! overall I like their pizzas but so unhappy with the staff especially the manager

This location is the best. they picked up my call after not even 2 mins, picked up my perfect pizza and pasta in 15 mins. no complaints just full stomachs. THANKS to Pizza Hut on state collage for not being lazyasses like the Pizza Hut on Tustin ave! totally driving ⁵⁄₁₀ mins out of my way next time I want to get some Pizza Hut.

Not a good service the lady at night play on the phone no care about me and take more time never go there

wouldnt even give a star if i could. horrible service, rude employees and not great food. Ive already had numerous problems w/​this Pizza Hut but this time i figured Id give them one more try. BIG MISTAKE!
With so many other options around the area, Im not entirely sure why this location isnt out of business yet.

My favorite. Pizza hut Juan is so sweet and always has a smile he always offers their great deals.

This place SUCKS!!! I used their app to order for delivery, and will NEVER order from them again! My order confirmation anticipated a 40 minute delivery time. An hour later, when they didn’t deliver, I called; the lady had an attitude and informed me that they had cancelled my order because they could not verify the order by phone. I told them that no one called me, to which she unapologetically responded with a disconnected phone number of a former roommate. I told her that the number she spewed was not the number registered on my online order account, to which she shrugged off, with an attitude, stating that when they have an address registered in their system they use that number instead of the number entered online. I bit my tongue and asked her to eliminate that number from their system to which she «ugh-​ed» loudly. She proceeded to ask me, in an annoyed toned, if I still wanted my order or not? After confirming, I asked how much longer it would take ?, to which she said 40 minutes. One hour and several minutes later, as I was walking out the door to go grab some take out instead, a clueless teenybopper pulls up with my cold order. As he goes to walk away I had to ask him if he had my receipt? (he innocently laughs). I know what I get when I order from Pizza Hut, so I won’t comment on the quality of the food, but the lack of customer service, the rudeness and attitude from the bimbo on the phone, and the two plus hour wait time. There are 6 other pizza options in my immediate 2 mile area, i will never order from this Pizza Hut ever again.

READ THIS REVIEW! YOU REALLY DON’T WANT TO GRAB PIZZA FROM HERE!
DON’T COME HERE EVER GO TO LITTLE CAESARS DOWN THE STREET!
First of all this place is next a motel that basically crack heads and any kind of drug users stay at as well as where prostitutes do their business and they basically all hang around in front asking for change and shit
I walked in and there was this couple infront of me but I don’t think they were ready to order
so I stood there for a minute and the girl at the cash register didn’t say anything to me
she was just looking at her nails ignoring me even though she saw me come in!
I said «Excuse me «like 3 times until she finally looked up.
I said Iam here to pick up an order so
she went in the back and got what I ordered I handed her a 100 $ bill and she came back with my change 1.89 $
I told her I gave you a 100 $ bill she said
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I did
Her: «No you didn’t
Me: «Yes I DID I KNOW HOW MUCH MONEY I HAD IN MY WALLET AND WHAT BILLS I HAD
Her: «Let me check»
Her: Oh yeah you did
Me: DUH!
I should of just left the dumb ass pizza there and left with my money
anyways the pizza tasted really shitty I’ve had pizza hut pizza from another location
but this just didn’t taste right
I would of gone back to complain but I just wasn’t having it and threw the fucking pizza out
So in conclusion The girl here will try to scam you out of your money so count your change and get your receipt
I didn’t get mind because she probably knew I would complain
!

Fuck this Pizza Hut. I have never had issues ordering through their website but I did this time. They thought I was a new customer so they said they tried calling to confirm the address and that no one answered so they canceled the order. They never called. Never ordering from them again.

Do NOT eat here! Opened up my pizza and I could smell something minty. One of the dumb ass employees decided to put gum on my pizza. I have no idea why. I wasn’t rude or demandIng, nor did I have an outrageous order. I went back to confront the manager and all he did was refund my money. Oh and he said he could make me a new pizza. Why would I want another pizza from this place?

Fuck this place. I did not even order pizza because the asshole who answered the phone was giving me attitude since the minute he answered.

Three separate orders, three consecutive problems. Seemingly always the same problem, make sure to not use the app because it will «lose» your Pepsi, as it has done mine. Driver, upon mention that they had forgot the Pepsi, smirks and doesn’t show concern, instead points to the receipt and smiles. Called to make a formal complaint with the manager, who then offered to give me a «free» Pepsi for $ 3.25 — the cost of a delivery. Ridiculous when I have already paid the insane delivery charge to get my order wrong. Pizza was fine, service sucked. Again delivery driver was a little smug to see my disappointment in having yet another order delivered wrong. So do not order here. It’s my last time ordering. Period. Order somewhere who doesn’t charge for delivery because you can’t always guarantee the driver will be courteous.
Edit — sent a second driver to give me my «free» Pepsi because the manager «wanted my satisfaction», and the driver is expecting $ 3.24!!! Unbelievable!!! After the few minutes on the phone with her when I made my initial complaint, she assured me she would send it free of charge for my troubles!!! Poor driver kid (different one upon request) shakes his head at the whole ordeal, I certainly feel bad for him as he calls his manager to check if the Pepsi was supposed to be «free». No was the answer, I hand him the 2 liter and tell him I don’t want it and I’m done with Pizza Hut. Unbelievable. Just silly how they run their business these days. Stay away!

Nobody here speaks English correctly. I ordered online and went to pick up my order only for them to say they never got it. Then I said it was impossible because I had a confirmation. The girl kept saying I never ordered and kept checking the computer. Finally she found it and said «oh…another person had the same name and we showed them the pizza and they said it was theirs.» Utter bullshit. She would’ve already recognized the name and order if she really had just given it away. What are the odds that someone with the same name and same pickup time as me ordered the same pizza?! What a lie!
I asked to speak to the manager who didn’t give a shit. She just said they could make another one in 10 minutes after I pay. They kept Insisting theist ale was my fault!

So I’m craving pizza, and I decide to call this store for the first time. I’m out on hold then I asked if I’m «Wendy» and I’m like uh no I’m calling to order… then the phone goes silent and I hear talking in the background. Finally a guy picks up and attempts to take my order. But has no clue what I’m trying to order and has to pass the phone to a girl. Very rude! I didn’t bother to order I told them you know what never mind I won’t be ordering from you. And hung up and called dominoes down the street! The manager seriously needs to get their employees on check!
Do not recommend.

This place is a solid three stars based on service. We all know Pizza Hut pizza sucks, but bf had a craving. First we called to the Commonwealth location and ordered, and 15 mins later went to go pick it up. Those jerks there didn’t even put the order through, and then went on to deny anyone there had picked up the phone and taken the order. How do people like this stay employed?!
So we called into the St College location after, and should have done it first. They said 15 mins, it was done in 14. When bf went in to pay/​pick up, they even repeated the order and opened the box to make sure it was correct. Now that I think of it, I don’t think any pizza place has done that.
If you must have PH pizza, get it from here. But do pick up.