Security One

Very bad company
False adv
DO NOT GET THIs Company
Very poor customer service
They tried to rip me off when I moved and tried to get my service transferred

We had some issues with our system. Carlos came out and did a fantastic of fixing it. He was very helpful and even labeled all the zones in our system so we know which ones are open. Thank you!

Do not trust this fraud bully company. If you are not happy with the service and you do your part to cancel service they pretend they did not get the letter and try to force you to stay with them and make you pay cancel fees also monthly fees of service that never worked properly. Do not do business with this company they will not listen to you as a customer. I miss adt

We switched to Security One and Carlos Mejia was our installer. Came at the the scheduled time and was friendly, informative and helpful. Did a thorough job making sure everything worked. Very pleased with his customer service.

Carlos did a great job on our install. He made sure everything was done right and looked great. He took the time to walk us through how everything worked and didn’t leave until we were comfortable with everything. Highly recommend him as an installer.

Carlos was very friendly and did a great job. I’m so happy with our new system. Thanks Carlos!

This is by far the worst security alarm company in the world. Their representative, Joanna, used foul language in trying to convince me to renew my plan for another three or five years. I asked to speak to her boss but she refused. She said that she was the boss and that we should cancel the service if we did not agree with the renewal terms. If I could give this company zero stars, I would.

I been a customer since August and I can say it been a nightmare the alarm goes off at 1am in the morning and they call you and ask if everything is okay and then they don’t know what sencer when off, and the motion sencer in the living room goes off when nobody is home and they blame it in that it might be the win when all the windows are closed they have came to my house about 3 times to check the system and it’s still not right do yourself a favor and use someone else security one is not what I expected how can we be paying for something that is not working

I put in a security system by security one in my home in Los Angeles a few years ago and everything has been great. I recently purchased a 2^nd home in Anaheim and I also out in a security one alarm system here and everything has been flawless. I highly recommend Security One.

We’ve been a customer for over 6 months now and we are very unhappy with the way they run their business. Don’t expect to be told the many rules they have until you have broken them. The city requires a license which is $ 37. They don’t tell you that when you sign up. It only takes about 10 minutes online. Unfortunately for us we there was a false alarm. Which has happened to us three times thus far. Two were the fault of Security One the other was us. So far we have had to pay $ 664 to the city. Security One doesn’t play a part in any of this other than to tell you once you get your 1^st false alarm.
Just had another one today. Security One calls because the alarm had gone off (I came in the back door instead of the front door which set off the alarm). They called right after I cancelled the alarm and asked me my password and I gave one that we usually use. Security One says thank you and hangs up. About an hour later the police show up. Again another fine but this time I have a permit. The police advised me that Security One needs to call so they don’t come out and check on the alarm. I explain that I had spoke with Security One and I didn’t know why Security One didn’t call them. They advised to call Security One and tell them they need to call when the alarm goes off. So I call. Again a new rule. When Security One calls you after your alarm goes off they will ask you for your passcode. If you don’t give them the right code they thank you and hang up. At this point I thought everything was now OK. I was very wrong. The police were not notified. The police then will come to your house and a fine will be mailed to you. Even with the permit a $ 35 fine is issued but not $ 332.
This company has been out many times fixing their equipment. Our system wasn’t running right for the first few months with nothing other than, sorry. I would go with another company, that’s my advice. Any of them will be better than Security One. One big pain in the ass.
Since this review they have sold the business to another company that is already trying to charge more than the contract we signed with Security One. Regardless of anything they say go to another company. You will be glad you did. They don’t take responsibility for their equipment. They say you have tampered with their equipment. Easy way out.
Also when they responded to my review they said that the permit is in the small print. Ok, sorry I didn’t read the very small print. This is a very important item that should be disclosed by Security One before signing. It only takes a moment to get the permit online. I ask myself, why are they not telling people about the permit in the 1^st place?

We recently upgraded our home security system and I spent a fair amount of time trying to find the right company to work with. Sadly, the vast majority of companies that I spoke with had deceptive business practices but the guys at Security One were the exact opposite. They are true professionals.
Their tech was friendly, professional, and most importantly, knowledgable. My calls and e-​mails were promptly answered — and he treated me with the same level of professional service both before and after I became a customer. Best part is that my rate will never INCREASE!

Original review dated 10÷7÷2013: THEY ARE LIERS!!! Stay away from this company! They will lie to get you to switch over to them and then they will give you the worst possible service. THEY ARE LIERS! NEVER EVER DO BUSINESS WITH THEM. I’m locked into a THREE year contract with them don’t let this happen to you!!!
Today (mind you I haven’t had to deal with that company since OCTOBER 2013!) someone named Claudio H. of Security One left a comment on post saying that I left a rude message and used vulgar language. I have NEVER left him a message or used vulgar language when calling Security One. Once again they have proven my point that they are LIERS.
WARNING: DO NOT DO BUSINESS WITH SECURITY ONE.

I am still getting calls from this company, despite being asked to be removed. The better calls usually end up in having the rep promise me they will remove me and apologizing for the error. Of course however, I am not removed from their calling list. The worst, are the ones that just plain hang up on me. They still are calling from many different phone numbers, with various area codes. Each of which cannot be contacted if you try and call back.
Just today, I decided to check on the Do Not Call registry, and I have been registered since February 2013, so they should not be calling me. Conveniently, the website has a File a Complaint link, so I have started to take the steps to file my complaint about the calls I have been receiving. I have been getting the calls 1 – 2 times a week now. This aggressive telemarketing that they are doing is completely sleezy.

I have purchased two security systems from Security One since 2005 and have been extremely satisfied with both systems and the level of service they provided. On top of the systems I purchased, when their owner Claudio heard about a fundraising drive I was putting on for a needy family in East LA, he jumped in to donate a whole home security system for the family as well! He has even come back out to their house to upgrade the system this year, 7 years after the first donation. So not only do they have great service, and the most current security and home automation systems, they have a big heart as well. Can’t say a bad thing about them.