Sunglass Icon

The girl who was helping us was super nice. I just wish the guy employee would leave my sister and I alone and stop being a creep. Overall we were pleased with the lady’s service.

Completely disappointed with my experience at this location. I’m a religious buyer from sunglass hut and have purchased 2 pairs of sunglasses from this particular location when I’ve come to Disneyland. I wanted this pair of sunglasses and I asked if they had a new pair because they were scratched up on the sides and the associate went and checked and said they only had the one pair when I could clearly see a second pair on display so I know he didn’t check correctly. I work in retail and I go above and beyond for my guests and I always search the computer for our inventory if it’s not found in our under stock and the next step if we don’t have the item I check to see if any other stores have them nearby to do a send sale. I then talked to a manager and we asked if they were able to do an extra discount because of the scratches or if they’re sold as is and she said they’re sold as is, which is completely ridiculous. Any other retail store would have gladly applied some sort of discount and final saled it, which would have been fine, I just wanted the glasses but of course not wanting to pay full price if I had to take them scratched. She suggested to check another store but said, «theirs are probably scratched too» or that I could have them order them to their store, which wouldn’t work because I don’t live here. Not only did I have a bad experience, my cousin did as well. He was looking at a pair of ray bans because he couldn’t tell if they were scratched and one of the associates was following him around staring at him and not saying one word, kept following him and didn’t leave him alone until he set the glasses back down, it’s obvious he was assuming he would steal so instead of doing his job and asking if he needed help he made him feel uncomfortable by following his every step. Everyone here needs to be retrained because this was seriously sickening to endure. Nothing was resolved and We all walked out extremely unhappy. I will never shop at this location again after that.

Its my first time here in downtown disney, and my husband Forgot to bring sunglasses. So we went to sunglass icon (outside store), and we bought this polarized Rayban. Then we went back to our hotel to rest. Then he looked and tried it on again and then change his mind. We decided to go back and exchange for a different item. I don’t know what happened but i accidentally lost the receipt. We used our card so we are thinking they can just electronically checked it for the record. So we went to the big store of sunglass icon in disney downtown, we told them the story that we lost the receipt and maybe they can just check it. While me and my husband are looking for a different model my sister heard the manager of the store telling the security guard and to the sales lady to watch us closely, and he probably thinks that we are just scamming or something. So just because i am asian/​Filipino he thinks that we cannot pay or we will scam them. So to the manager of the sunglass icon (the big store) i hope that you are not racial profiling right away because my husband is a veteran (Marine Corp officer) and i am a Registered Nurse. We are in the service business. So i am giving the store SUNGLASS ICON (the store) 1 star for acting very unprofessional. I don’t recommend this store and i will definitely not going to buy in their store.

Just bought 2 RayBan Clubmaster’s for $ 340 (including tax) because of the awesome promotions.
Suha helped us deciding and she was great, personable, and genuine! Highly recommend if you’ve been eyeing a pair of sunglasses and have an annual pass to get the discount!
Couldn’t be happier with our purchase. Yay!

I came in here because several days ago my wayfarer Ray-​Bans were stolen in the theme parks and I had just gone to pick them up in lost and found — however, the lady gave me back a dinged up pair of black wayfarers that clearly were not the ones I had lost (my pair was brand new and looked very nice) but I figured it’d be better to get back an uglier pair rather than not have any at all.
The sunglasses that were returned to me were scratched up and a screw came off as soon as I put them on, so I decided to head into Downtown Disney to see if I could purchase a new screw. Two employees greeted me and told me that they would replace the screw free of charge and to walk around the store while they fixed my sunglasses. From what I saw, the store seems to have a pretty wide selection of sunglasses from a bunch of different brands.
Andrew returned my fixed sunglasses back to me and told me that he had just run them through the washer for me — they looked much better. He was very friendly and I am very glad I was able to get even more than the help that I needed.

So I went into this store looking for a certain pair of versace glasses. As I walked in none of the 4 associates greeted me or even acknowledge me. As I made my way around the whole store browsing for a certain pair still no one to ask if I needed assistance. I came across a young lady dusting and she was nice enough to ask if I was finding everything ok and she even apologized and said let me get out of you’re way and I told her she was fine I was just looking for a certain pair of sunglasses and thanked her for talking the time to realize I was in the store and I also asked her if she was the only one working because that’s what it seemed liked. And she looked at me and she looked like she was embarrassed for her co workers and I just told her that I wasn’t very pleased with the service but I did appreciate her asking if I needed help. So as I walked out of the store still not one of the associates acknowledged me or said a word. By far the worst service I have received at a sunglasshut. I think I definitely will be driving those extra miles to another store specially not feeling comfortable enough to shop at this one. Thanks anyway hope they aren’t providing the same service to every customer.

I can’t say anything bad about this place! I was walking my way to disneyland and the sun was hitting my eyes extra hard that day. I recently lost my Rayban wayfarer sunglasses and needed some asap!
I stopped by this location on a Friday around 1:30pm looking for my Rayban wayfarers. I’m thinking they wouldn’t have a wide selection due to this small start and not a traditional store. But when I got there they had all the Rayban styles I was interested in!
Rayban wayfarer matt black that folded, Matt black that did not, polarized. And traditional wayfarers and it’s polarized counterpart.
I can be easily up sold if the salesman plays his cards right. I like to be sold on something if it’s truly better.
I have to give it up to the young man and young lady that worked here. I was sold on the non polarized wayfarer Raybans but he really showed me how the polarized option was way better. The anti glare coating on the polarized Raybans are a lifesaver (eyesaver)!
The fact that the staff knew there stuff and up sold me by $ 50 shows they are helpful and knowledgeable.
checkout was fast and service and salesmanship was great.
Disney annual pass holder? Thinking of buying some shades? Use your annual pass and get 10% off discount and get em here!

Had a great experience here. My girlfriend and I wanted to purchase new sunglasses for each other. When we arrived, an employee by the name of Lisa greeted us and was very attentive and helpful while we looked at glasses. She even offered a style suggestion for my girlfriend. Lisa was professional, and told us everything we needed to know regarding our warranties and return policies. She seems to be more attentive than some of the other employees at this store.

Came here last night to help my friend pick a pair of sunglasses for her upcoming trip to WDW. The salesman was really helpful. He was very patient and helped my friend try on many different styles. Once she picked a style she liked, he looked for the same style in different brands. She ended up liking 2 different glasses, and he didn’t push her to hurry in making her decision.
Once she made her decision, he got a brand new pair from the back and took his time to adjust the nose pieces until it fit her perfectly. What great customer service!
Oh…and annual passholders also get 10% off, too. She got great service and a great deal!

I have never been a fan of myself in sunglasses. I would rather not wear them then sport ones that make me look like a bug, which I often think 8-/
Three years ago I stumbled into this store with low expectations. I began to search through their wide variety of brands and styles. My expectations began to increase when I met the employee on duty. He was very fun and helpful. After getting a feel for what I was looking for, he searched the entire store for me. I spent about 45 minutes with him trying different shades until I found a pair of brown Coach glasses that I fell madly in love with. I was unsure as always. He assured me that he would hold them for a couple days to make sure I was positive before my purchase. Of course like all designer glasses they were pricey, about $ 300. After I left, I googled the exact pair and searched all over the internet. No where had them for cheaper. I went back a couple hours later and he had them wrapped up and ready for me. Three years later I am still sporting my Brown Coach glasses and love them more than anything. They have yet to scratch or lose a screw. I have definitely got my moneys worth out of these babies.

Great selection and good service considering the amount of traffic into this store. I felt the associates were willing to help and give suggestions on what fits best on your face. I did not purchase anything this time because I wanted polarized and everything that I liked did not come with polarized lenses. booooo…

i spent about $ 300 here, and it was an easy sale.
customer service could be better.

One time I came here in shorts, and some dude working here thought it would be appropriate to walk up to me, bend over, and point at and touch my tattoos on my thighs. Um, back off dude.
I get a 10% discount here because I’m a Disney Cast Member, but I’ve never bought anything. They have Ray Ban, Coach, Dragon, Von Zipper, Maui Jim’s, and more. Maybe someday I’ll score some Wayfarers.

I was the second person ever hired to work here. even before the managers. I love this store. And all the employees love working there. They also try really hard to know everything about sunglasses and how to help the customer be fully satisfied. More so than sunglass hut.
And you can come by any time for free cleanings or adjustments.
They also have an amazing selection of name brands.