Alaska MacStore The

I found out my 5 year old MacBook is worth 29 dollars — ha (I was curious to know and I think they were being generous with that figure)! The staff was friendly and the service was good/​fast so problems there at all! They’re young kids behind the counter and seem thirsty to learn new things and help people. They suggested how I might upgrade my existing MacBook but quoted me 160 bucks to upgrade from a 2 GB to a 8 GB. While I appreciated the suggestion, my husband can install that for me for free labor and get the parts at cost. Still nice to know if I was in a bind and my husband wasn’t in town, these gentlemen know what they’re doing.
Would definitely have taken the upgrade if I weren’t married to a network engineer. P. s. I wasn’t doubting my husband’s prowess — I was in there with my dad because his iPhone was being weird.
Kind of hard to get to if you aren’t adept at driving on Dimond Blvd. and the shop itself is behind Kid to Kid. They share the space so there’s overflow of Kid to Kid stuff in the Mac store — which is whatever and doesn’t bother me much other than it gives it kind of a cluttered appearance but you do what you can, I suppose!

I called and asked if they had a specific part.
They said yes.
I said OK and drove over.
The part was waiting on the counter when I arrived.
I checked out as the staff member helped someone on the phone decide what they needed in a new Mac. As soon as he hung up, he was very courteous and apologetic for talking through our transaction.
Timeliness: A+
Friendliness: A+
Products: For what I needed, A+
The ambiance is pretty rough; not exactly professional with a big sheet or blanket hung up on one side of the main lobby and the door to the baby store open and baby items stuffed here and there in the entryway.
I think yep. I’ll go there again. Luckily, I’m not too picky about ambiance if the service and goodies are quality.
Hmm… one other thought, though. Their web presence is pretty atrocious. It took some hunting to figure out if the store was still open. I was only able to verify by looking for the address and Apple because I had seen them on Dimond; which is close to my house. Sorry guys: you get a star dinged for the crummy web presence.

Would give them zero stars if possible. So unhappy with their service– took my broken computer in to have the data extracted and was told it would take a few hours. After four hours I called to see if it was done, not only was it done but they couldn’t find the computer under my name. Finally they found it in the back and said it was just sitting there and the guy had no idea what they were doing to it but they left without starting it. I called the next day and was told it would be just one more hour. I went out to run my errands so I could pick it up afterward but surprise– after two hours still not done. Irritated I just told them to call ME when it was finished. Next day, no phone call. It’s now the fourth day and I still haven’t gotten it back or received a phone call. I called the MacHaus on Northernlights and they said they would do it for the same price. I’ll be picking up my Mac from this sh*tty store, asking for a refund and then and bringing it over there. Hopefully they do a better job!
A word of advice to the Alaska MacStore, if you’re trying to stay in business treat your customers well– don’t argue with them on the phone and if it’s going to take a week I’m okay with that, but don’t keep giving me false times. I truly wanted to support a local business before running to the Apple Store but I definitely wont be buying my new macbook here.

Rip off, if you need something from apple just order it online! I needed an hdmi to hdmi cable, on the apple website it is listed for $ 19 and it would ship up here for a total of $ 27, at the store they were selling the cable for $ 35! Since when has good business been about ripping people off?

I have purchased two Macs here. Love the Macs not this store. They were very reluctant to do warranty work. I found some of the store employees down right rude. The repairs they did on my laptop were of poor quality. I will not be going back. Try the MacHaus on W. Northern Lights. Glad to have another Apple store in Anchorage.