Nordstrom

I always love the customer service here! I’ve only had a few bad experiences; two of which were based on how I was dressed– one of the times I came from a 5k and heard some of the girls in the juniors department snickering over how I was dressed, another was when I was in my comfortable «day off, I don’t care how I look» clothes and the girl wouldn’t leave me alone or let me be alone with any of the product like she thought I was trying to steal, she was to the point she wouldn’t let me so much as touch anything and rummaged through my bag of prior purchases during my purchase with her and even checked the receipt of those. I complained to a manager and they completely brushed it off and acted like I was being rude, stupid, and paranoid for suggesting that she would treat me like a thief. My only other poor experience was a girl in the juniors department that just acted very stuck up.
Everyone else has been wonderful and make me feel like I’m shopping with my best friends. They’re fine sitting and chatting with you and they’ll get super excited about certain items you like or ask for then help you pick out the perfect thing, within your budget, like they’ve been asked to dress a life size barbie. I’ve even had a few employees buy me coffee if they see me in the store. They’re just super sweet and definitely help bring back the crowd!

Ladies, if you need a bra fitting, Tatiana is your gal!!! Nordstroms please give her a raise – she is the best. She is very professional and helpful. I felt at ease immediately. Tatiana will not only measure you for the proper fit, she will bring you different bras to try on. I highly recommend Tatiana and Nordstroms for a bra fitting/​sizing. You will be glad you did.

I have never been to this location, but I’m writing a review on it because I had to deal with this location over the phone/​e-​mail in doing a return/​exchange. My mother in law who lives in Anchorage placed an order from one of the personal stylists at this location. When I received the box, one of the mixing bowls was shattered because who ever packed it put ceramic measuring cups inside the ceramic bowl. The measuring cups rolled around the bowl during shipping and ended up shattering the bowl. Anyways… I decided to return a couple items and exchange it for something else. The folks in the customer service department and the personal stylist I worked with Alice Leal were helpful in doing the return/​exchange. I highly recommend this location due to the customer service and friendliness of the people. A++

Y’know what? It ain’t so bad!
I have never really set foot in a Nordstrom till the other day. I thought it was just for «fancy people».
I am not a fancy person. I used to pronounce this place «NORDSTORM» which sounds like Thor’s horse, or maybe his jetski.
Came in here a couple weeks ago to get some dress shoes because I’m a bum and don’t own any anymore, apparently. The guy that helped me was very warm and friendly.
Unfortunately, the shoes didn’t work out. Maybe I don’t know how to walk fancy-​like, but the fit was just «off» when I walked more than a couple body-​lengths in them.
Alas, they had to be returned. Apparently Nordstrom «doesn’t have a return policy», which initially sounds horrible, but it is probably the opposite of what you think.
I went in the other day and the women working in men’s shoes (poor girl) QUICKLY and aggressively processed my refund. She was so friendly and making such intense eye-​contact that I thought maybe we knew each other and I wasn’t aware of it? Is this turning into a Craigslist missed connection right now?
Anyway, she was awesome. Andrea (I think that was her name?), you are AWESOME. I hope they don’t make you work in men’s shoes for much longer. But if they do, I’ll be on the hunt for my next pair at NORDSTORM.

I am in Alaska visiting and of course I had to do my shopping at Nordstroms. The store was very clean and laid out nicely. Customer service was wonderful as expected but I do have to say much more variety in Seattle

I am always satisfied with the selection of merchandise in every section. Nordstrom consistently has the best customer service around!

Coming to live in Anchorage after Seattle is a little tricky… as far as Nordstrom goes. The customer service in this store is so painful, i often just do the returns in Seattle where it is easy.
It is just a different level of service, I am a shoes addict, i buy alot of shoes and I wear a larger size so Nords is my maun source but to avoid this shoe dept I just order online and hit the Rack every time I go to Seattle!

Came here during my weekend stay in Anchorage after finishing up a cruise. It was anniversary preview and a weekend day so there was a good amount of foot traffic.
We were casually browsing for the most part. My boyfriend was interested in getting some men’s shoes and since there was no sales tax. why not? No one in the men’s shoes seemed that interested in approaching us until we asked to try a pair on. Even after, our interaction seemed kind of forced and not really engaging. This kind of deterred me from wanting to buy them then and there (in addition to the fact that he wanted to keep the box and no one has luggage space for boxes!)
I spent some time upstairs too and everyone seemed too busy to greet me.
Their handbag department is small but the girls there were the nicest and seemed the most genuine when saying hello and asking if we needed help.
Anyway, that day we left without buying anything.
Four stars?! Alex in handbags made up for my visit! When anniversary sale DID start, I suffered massive regret in not buying something I saw online the night the sale started. When I did decide to jump the gun in the morning… it was already sold out. So what does a desperate shopaholic do? Make her boyfriend who is still on vacation ask if another Nordstrom has it!
Alex was wonderful and tried numerous times to get me my bag. She made sure to call us about the status of our order and any changes. Unfortunately, I did not get what I wanted in the first place but she definitely made sure I was happy and got me a great deal on another similar bag that I had been eyeing. And bonus points for sending it to me quickly. Yay for Alex, her manager Suzanne, and Nordstrom Anchorage’s handbag dept! :) Go see them if you need something from Michael Kors, Tory Burch, Marc by Marc Jacobs, or Kate Spade (as these seem to be their biggest selections) — but if you’re looking for anything else I’m sure they can make it happen ;)

No sales tax in Anchorage.
Our tour guide/​driver from Seward to Anchorage mentioned they’ve got a Nordstrom so I made a mental note. It’s located in the Anchorage 5^th Av Mall downtown. Our hotel was downtown so maybe we’ll have a chance to come by.
As it was there was time. We walked over. Coincidentally it happened to be the first day of Nordie’s preview anniversary sale.
The store is probably ¼ size of the downtown San Francisco store at the Westfield shopping center.
I did manage a little retail therapy.

Love this department store, Canada could learn a thing or two from the service they offer. No matter what location you’re at this is a brand you can trust. I was surprised to find a location in Anchorage AK. Not as well ‘stocked’ as their Seattle location, but non the less a great place for quality.

It’s our only high end department store here in Anchorage. This place is okay. I come here to get moisturizer, business clothes, and gifts. Every level you get something a little different from tween ware to crystal bowls.

Update: There is now a tiny Savvy section!
Also, this is a great place to buy high-​quality baby gifts for showers and new moms. I haven’t found a better selection anywhere else in Anchorage.

The cosmetics/​perfume department has the absolute best customer service! The other areas are okay but sales people can get a little snotty (which has not happened in any other Nordstrom I’ve been to).
Walking past the plus sized department I wondered to my self «why do they have a teenage sales girl working that department that is a size 2?!»
Café & coffee bar both have friendly staff.
Not somewhere that I go that often, but a few times a year.

Nordstrom’s is not the first place I shop in the lower 48, so it wouldn’t be the first place I’d shop in AK. But… one enticing thing is I have a bag/​purse thing going on. And Nordstrom’s has all of it: Longchamp, Burberry, Prada, Kate Spade… all those fabulous labels. The great thing is there’s no sales tax. But on the whole, I wasn’t impressed with their selection of clothing, and I’m never impressed with their housewares section. The best and brightest are the fashion accessories and the bags. (PS, if Nordstrom’s really wanted to hit a home run, they’d bring in a Nordstrom Rack, like they have in the rest of the lower 48.)

Avoid the shoe dept! They are so rude! I asked if they had a shoe in my size and the lady didn’t even pretend to look, she just blurted out «Sorry, no». I must admit, I wasn’t dressed very nice and probably looked like I didn’t have much money, but I did and I intended to purchase those shoes that day. Judging people on how they look is NO excuse to treat someone poorly. I instead bought them online later that evening. She could have made a pretty penny on commission off those shoes.
This is why they get 3 stars instead of 1…
A month or so later I bought a really cute Juicy Couture cell cover, and not 5 days later it started falling apart. I brought it back and they happily exchanged it for another cover. That cover is still in good shape.
So there you have it. Don’t buy shoes there.

I have to say the Nordstrom in Hawaii looks a lot nicer then this one in Anchorage. The café is small.
I ate a french dip sandwich and a roma tomato basil soup.
It was ok.
It took a bit too long to get the food.

Small, but they have a café AND a CHOCOLATE COUNTER!!! When we were there, a gorgeous Russian woman, Iren (I think!) was working the chocolate counter and she was soooo nice!!! I love Nordstrom service. I thought all the employees were super nice. We weren’t dressed up or anything. The makeup counter was also fabulous, Courtney in Mac is a STAR! We had fun. Thank you Anchorage.

I love this store. Nordstrom is of Course known for it’s excellent customer service. This store does the hit and miss. Some of the people that work there cannot do enough for you! They are beyond helpful, they will find any item and any size you need. Most of the girls in the make up dept. are fantastic they can answer any question and will give you samples and let you try anything. 2 years ago there was a girl named Tess Weaver that was off the charts great. She is not there anymore (bummer) but she knew the answer to everything about all the products. She was fantastic! She would find anything for you in Cosmetics. Most of the girls there are very friendly and so helpful. I think the ones that are not into it are the ones that are only there for a short time. Yes, no sales tax is great! They do have limited supply’s of things however, it is a great store and makes shopping in Anchorage so much fun! I know there is a parking garage, but i always walk over so i do not know how much they charge but, Nordstroms will stamp your card for free parking. Because they always ask me if i need this service.

What a cute little Nordstroms… :)
I bet it’s probably the smallest Nordstroms out there. What I liked best about this store is:
a) it’s Nordstrom’s
b) No Sales Tax! Wooooo!
c) I could use my Nordstrom’s card
d) Probably cause it’s smaller, they actually had a better selection of handbags items (iPad cases) than larger, busier Nordstroms
e) I found the employees to be just as friendly as other Nordstroms
f) Complimentary WiFi
g) easy-​to-​access metered street parking
I asked about a café, which they do have on the 2^nd floor. However, it truly is a café –I guess I was thinking in my mind the coffee/​espresso part — –not the dining café.
It was cute — I didn’t spend too much time in here. But — –their shoe department was definitely, definitely considerable smaller than every other Nordstroms I’ve been too.

This place is okay, they don’t have everything other normal Nordstroms would have. its selection of womens and shoes are average but the men’s department is horrible.