Pacific Rim Properties

I lived in the Checkmate apartments, of Pacific Rim Properties for a little more than 2 years. This apartment was probably one of THE best in Anchorage. Huge living room and bedroom, decent size kitchen and breakfast nook. There were plenty of closets as well, even in the kitchen. The on site manager Suzy was very nice. Jeff, the PacRim manager, was also very easy to work with whenever anything came up. Some neighbors were good, others were not, but that is typical of anywhere. We left due to going to a 2 bedroom. Unfortunately there were no vacancies with PacRim properties when it was time to go, so had to go to another management company’s property with almost no closets and very little kitchen space, besides any other space, smaller rooms, and nasty carpet that burns my feet. And the new place’s management’s reviews are all bad! OH NO

Pacific Rim Properties is the management for my Homeowners Association. I have owned my townhouse for five years and have not had much interaction with them until this summer. Anchorage received substantial rain this summer and many homeowners (including myself) experienced roof leaks. The roof leak was hard to pin point (took three visits by the contractor) and the leak caused damaged to carpet and drywall. I first notified Pacific Rim Properties August 11, 2013 and kept notes on every call between myself and Pacific Rim Properties. I work with Brylee (or Briley) and it was extremely painful. Today it is October 17, 2013 and yesterday the contractor returned to patch the drywall in the ceiling where he had to cut a hole in order to let the wood dry out and prevent mold. The leak was permanently fixed August 30, 2013 and it took me calling Pacific Rim Properties repeatedly for a month and half before they got their contractor to my townhouse to fix the hole in the ceiling and fix the carpet they had to pull up. I understand situations as such become more complicated when you have a HOA, but the lack of response and concern by Pacific Rim Properties made this whole experience stressful and time consuming. Here are JUST a few of my notes during phone calls with Brylee.
⁸⁄₂₃: Spoke with Brylee today and requested update on roof fix, asked her to call me back once she speaks with the contractor. Has the roofer put tar on the roof yet? Never heard back from Brylee.
⁸⁄₂₈: Roof leaking again! Called Brylee left message, called the roofer directly. He said he’ll head back over to pull siding and extend flashing.
⁸⁄₃₀: Called Brylee to see if the roofer ever made it over to the house, she said she’ll call him and then call me back. Never heard back from her.
⁹⁄₃: Called Brylee and left her a message, guess what? Never heard back from her.
⁹⁄₄: Called Brylee and left her ANOTHER message and she called me back, OMG! She spoke with the contractor and he will be coming over to cut out the ceiling drywall, Brylee will read the HOA declaration to see who will be responsible for the carpet padding that was ruined. She will call me back on 9/​5, never called be back.
⁹⁄₂₄: I called Brylee asking when the contractor will be back to fix the ceiling and carpet. Also, I still need an answer on who’s responsible for the carpet padding. She said she would call me back, never did.
¹⁰⁄₁₄: Called Brylee no answer and left message.
¹⁰⁄₁₅: Called Brylee no answer and left message with receptionist.
¹⁰⁄₁₆: Finally heard from Brylee! Wow!
I would not recommend this company to anyone, save your money. Manage your rental yourself or find another company.