Envision Salon

I moved to Ankeny about a year ago and needed a stylist. I called Envision made my appointment and got Jenna. She is a Hair Goddess! The girls I work with love my hair. They made appointments with Jenna and LOVED her! I HIGHLY recommend her!

There has been one time in my life when my hair was colored so poorly that it brought me to tears and made me want to not leave my house, it was after having it highlighted and colored by Liz.
She spent time to discuss what she was going to do, since this was her first time coloring it, as I have recently moved here. I explained that I was used to getting full highlights & lowlights to even out my naturally dark blond hair & I like it to look natural. In addition I told her the formula cannot have red in it, since my hair has red and it will pick up the color and make my hair very red. She told me she would like to do partial blond highlights and then color the rest dark blond showing me the color swatch. I told her I had never had my hair colored. She replied that she thought it would be the best plan. I agreed & checked again that the formula did not have red, she said she would check. My hair is a base color of dull dark auburn that casts magenta in the light with brassy gold copper highlights. In hindsight I realize she never checked the color while it was setting and the formula had to have had red. It looked so awful when done I did not address it because I did not want her to do anything more with it. I will be going to another salon to have it fixed.

I went to get highlights from stylist Jill. I made it very clear that I wanted blonde highlights with NO red or golden tones. She had highlighted my hair before several times and the color turned out very nice. This time however, my hair did have a lot of reddish tones (some strands looked a weird red almost like a botched home job) and I did not like it at all!
Not wanting to be a complainer, I waited for 2 ½ weeks to call the salon. The receptionist reassured me they redo it if the client isn’t satisfied. By the time the stylist called me and arranged for me to come in, it was 4 weeks since it was originally done. I could tell she did not want to deal with this. She said she could repeat the toner (she did that with the highlights), but it would only last 2 weeks and I most likely wouldn’t like it. She could try something else but it would probably make my hair too dark for me. Then she said she could try something else but it was very expensive since money is an issue for me (I thought this was a VERY inappropriate and degrading comment that should NOT have been said). Then I said, «So there is nothing you can do about it?» She said no. So I asked for a partial refund, and she said no, she couldn’t do that. She really wasn’t listening to me and showed NO concern that I was dissatisfied with the highlights. She kept telling me the highlights were not red, but were warm or golden tones. To me, they were red. I felt like I just threw away over $ 100 and thought my hair looked terrible. It is sickening to give a tip for a bad job. Not dealing with a dissatisfied customer is bad advertising. I will tell others to avoid doing business with this salon.

I don’t write a lot of reviews and I like to give a business a second chance when I have a bad experience, but I felt the need to write this review and to… never go back again.
I had a mani/​pedi at Envision in July 2012 the day before my wedding. I went with my best friend. Paid $ 70 + tip for my mani and pedi, expecting a professional spa experience. We were treated with drinks upon arrival. And then it went downhill.
We received our manicures at folding tables (not stations, but something they’d just erected prior to our arrival) from two salon employees. Not sure if they were licensed or trained but my experience tells me maybe not.
Huge red flag: they used the same instruments (nail clippers, cuticle pushers, etc.) on the both of us, trading instruments back and forth, without sterilizing between uses, and the emery board used on me looked like it had been previously used. Ick. Not only is this disgusting but it’s also illegal. They could get fined or shut down for this stuff.
I gave them leeway and said nothing because 1) I was with my friend and knew she was clean and 2) we were supposedly the first treatment of the day. I shudder to think about whether or not these instruments were cleaned after use, or the night before, but sometimes you have to let it go.
My manicurist was not adequately trained. I noticed her skipping several steps that the manicurist working on my friend did. This became evident when, an hour after the appointment, my polish began peeling off rapidly on all fingers. We heard from someone with experience that this was because the oil was left on too long? I had oil on my fingers the whole time so I have no idea. But this was REALLY terrible since it was the day before my wedding. Luckily it was clear polish. I called the spa and the woman on the phone (who had been my manicurist) begged me to come in and let them re-​do it, if not that day then the next week. I think not. Not with your dirty used instruments.
The pedicure was fine – they have nice spa chairs, everything looked clean, but again, sharing instruments (via a table between the chairs). Dangerous and illegal. But at least the polish lasted!
I absolutely would have gotten a much better treatment at a strip mall nail place and paid half the price. Lesson learned – you don’t always get what you pay for.