Super 8 Ankeny/Des Moines

We were given room 117 but had an EXTREME moldy smell the minute we opened the door. They apologized and moved us to a different room. I found out the next morning, they stuck someone else in there. There should be health codes regarding mold in rooms and voiced my concerns to the manager at check-​out. He said he has not had any other complaints on that room!!! At least the second room they gave us was fine.

I mistakenly booked a room at Super 8 Ankeny, and within a very few minutes realized it was not near the Des Moines airport, and not what I meant to book. Since I booked it on Expedia, my credit card got immediately charged. I called and talked to the manager to explain my mistake, how I needed to stay very near the airport. He was rude and rigid, saying he couldn’t change the reservation, nor refund my money. Expedia also called him on my behalf, and same deal: tough luck. I paid over $ 100 for a room I never saw or used. As a result of this poor gesture of goodwill, I am resolved to NEVER stay in a Super 8 again, ever.