Enterprise Rent-A-Car

I’ve rented from this place for years. Located within walking distance of downtown and right across the street from a bus stop. The people are always very friendly, even though they seem to change pretty regularly. They stay in touch with you beforehand to remind you. You can practice golf in the lobby if you ever have to wait more than a couple of minutes. The cars are clean. I’ll be back next time I need a car.

This location of Enterprise was a disaster. The woman I spoke with at the counter was not helpful. She did not seem interested in helping me out. I have had a great experience at many Enterprise locations, but my experience at this location was a complete disaster.

This is the send time in three weeks I have had to utilize a rental car from Enterprise. I can say that the people are most friendly and most accommodating. I have used the other locations in the A2/​Ypsi area and all have never disappointed me and with their selection of cars. I have used Enterprise while on vacation and for business travels in other states and have always been extremely happy with them and their pricing.

The car was perfectly fine. My problem was the reservation system. My original reservation was Saturday to Sunday. But after making the reservation, I needed to extend it a day. Being out of town I was rushing to catch my Amtrak from Chicago get to Ann Arbor, so I got online to make the change. (I didn’t want to wait on hold because I’d already had to call in for another matter.)
I made the change online but I never got an email confirmation. When I went to pick up the car the place was swamped. I asked the agent to confirm the extension but the system only showed the original Sat/​Sunday booking. They said they couldn’t change it but it was no trouble keeping it an extra day. The problem is, by keeping the car an extra day the daily rate was supposed to go down from $ 31 to $ 22. I asked the agent about it but he never changed the rate and I was stuck with the higher rate. I complained when I returned the car but the agent said they couldn’t change it. I called customer service the next day after returning to Chicago and they also said once the car is picked up the rate is fixed. When I complained about the reservation system they said there was nothing they could do. Why couldn’t they look up my reservation and see I had the car 3 days and modify the rate? (Or explain up front that the rate couldn’t be changed?)
I work with/​manage computer projects. Why can’t you design your system to be more reliable and accommodate customer needs (and computer glitches)? Ugh
This Enterprise is a mile from my parents house. The neighbors also use it; it’s a wonderful location. But it’s understaffed. I’ll be back but dang I’ll be ultra careful the next time. You should fix your process or train the staff to be more accommodating. Ugh

I rented a car 2 times. The cars was good in both times. In the first time everything was ok. But I had a little problem with the payment in the second time. They charged 2 daily more. They said that they would solve it and I hope they do.

very swift service and great choice of cars! Convenient location and easy process.

I started out with a horrible experience from enterprise. I had reserved a minivan to take my daughter to college. We had to travel to Chicago. Enterprise canceled my reservation 3 times by calling to tell me that they didn’t have any minivans in their lots. This was from 3 different locations after receiving confirmations of each reservation. I had to drive an hour away to Ann Arbor to pick up a minivan as they had promised over the phone that they had one in stock. The manager at this location is the ONLY reason why I will continue to be an Enterprise customer. She was professional, accommodating and cared about the company’s reputation. She did everything in her authority to make this situation right & to make me feel valued as a customer. None of the other locations even cared that they were inconveniencing me & my family. They wouldn’t even call around to their counterparts to accommodate me. I misplaced her card but I think that her name was Ashley. She saved the day! And I was able to return the vehicle to a location very close to home. She called the other office & made sure that they understood the accommodations so that everything would be smooth when I returned the vehicle. She’s the best that I have encountered from Enterprise!

I’ve rented cars several times in the past, and this was by far my worst rental experience. There was a problem with the rental contract, and the agents were not at all helpful. After I agreed to the new (more expensive) contract, they gave me a vehicle that had a «Maintenance Required» sign lit up on the dashboard, which remained activated for the entire trip (and I rented the vehicle for four days). This was very unnerving and made me question whether the car was in appropriate condition. When I inquired into what the problem was, they said I shouldn’t worry about the vehicle because they just didn’t know how to turn off the maintenance light. I found this to be extremely unprofessional. If a car rental company does not know the functionality of their own vehicles, they should not be allowed to rent those cars. Also, this particular branch will rent vehicles with less than half a tank of gas (this has happened to me twice). When asked why they do this, they said it’s because they pick-​up/​drop-​off customers, but it seems unlikely that this service would ever require half a tank of gas. I also called the enterprise corporate office to express my concerns, and they just directed me back to the unhelpful Huron branch. I will make plans to use other rental car agencies in the future.

After having a very bad experience at another Ann Arbor Enterprise, I was directed to this one and I am very thankful for that! Angela is the manager of this location and she is an all around rockstar. From the very first time we met, she has been attentive to my rental needs and follows up to make sure I was happy with the rental and service after I return the car.
If you observe her dealing with other customers, you see proof that she really cares about her clients. She knows everyone by name and I have even seen her make recommendations based on expressed past preferences. Angela is a delightful individual who leads a great team. If you are in Ann Arbor and you need to rent a car, you will not be disappointed with Enterprise on West Huron!

I’ve been a monthly customer for the last 6 months and have had a wonderful experience: friendly, accommodating, and proactively helpful. I rent from here even though there’s a closer location to my house. When my family came to town, I encouraged them to skip the airport counter and rent at this location.

I received excellent customer service here. I received a parking ticket while driving an enterprise car and had a dispute with the citations department about whether i had paid the ticket. The branch manager Angie was extremely helpful and strongly advocated for me throughout the process. Everyone else I’ve interacted with at this location has been very friendly as well.

Everything started out okay with this place – a friendly young man came to pick me up before my rental and I checked out the car with no problems. The office was a little slow and I was a little miffed that the tank was under a quarter full, but I went with it. However, returning the car was another issue. Since it was raining, the man nicely suggested I wait inside while he looked the car over. Upon return the man checking my car in determined that damage had been done to the car. I was driving a brand new car and had not witnessed any damage. I was shocked. The man had already started to write up an incident report and was trying to get me to give insurance information before I suggested he show me what he had noticed. When we got outside, he pointed out what he claimed to be a small dent on the driver’s side roof. I could not even see anything until I looked at it a couple of different ways. Then I saw a slight, perhaps dime sized, impression. He suggested that I may not have noticed the damage, but perhaps a walnut had dropped on the car when I parked it over night. He informed me that this qualified as damage and he had to write it up– he had no choice. I had not purchased their rental insurance so a few weeks later I received a bill in the mail for $ 821.91. The claim included over $ 500 in repair fees (seriously!), loss of use fees, administrative fees, and diminishment of value fees. The pictures I have of the car show absolutely no damage. This is clearly a scam to get more money out of customers. I am very disappointed with Enterprise. I rent several cars a year, usually from Hertz, and never have had any problems. This is the first time I have tried Enterprise and they scammed me. When I google searched «enterprise rental claim» a host of articles turned up with stories just like mine. I will never use this company again. I even returned the car with more gas than it started with. I wish I hadn’t.

I just had to return a rental from Virginia at this location and didn’t have any problems. The two guys working were friendly and had a sense of humor. Can’t complain!
For anyone looking for a little more info, this is a small location, so they don’t usually have fancy sports cars for you to cruise around town in.

Rented a car here last weekend.
Love that they pick you up and drop you off. It was rather busy when we got there, but the man behind the counter coordinated his team accordingly and kept everything running smoothly. He actually joked with us that a good manager is like a game show host, which mostly turned out to be true. He was entertaining, informative, and insightful. He even offered recommendations for activities near our destination. As luck would have it, due to the demand for cars that day, we received a triple upgrade from the low level car we originally selected. They were thorough in their inspection of any existing damage (there was none) and had us on our way quickly. Drop off was even easier. Just threw them the keys and they drove me home.
Will use again.

I recently rented a car for the day from this Enterprise location while my car was in the shop nearby. I asked them to pick me up at the shop at 8:30am, but they didn’t show up until 8:50am at which point we still had to go back to their office for paperwork. Once we get there, they hand over the car and mention that the tank is on Empty, so I would need to fill up first. Needless to say, I ended up being a lot later into work than I would have liked. What kind of a rental fleet keeps their cars at empty when they are scheduled to be rented?
Upon return, I needed them to drop me off at the auto shop to pick up my car. There were only two people working, and one of them was the one doing pickup and drop-​offs. I ended up waiting over 15 minutes to return my car and leave the office.
The car and rate itself were fine, but this location did not seem efficient at all to me. Next time I need a local rental, I will probably go with one of the other national chains in the area.