Jos. A. Bank

So rude I can’t even believe it. Walked in with my fiancé and told a consultant that our wedding was coming up and we needed the groom to get fitted and to figure out what he should wear. Consultant told us to «just flip through the book and see what you like.» He then walked away and didn’t say anything else to us. We lingered for about 10 mins waiting. Still no help. It was not a busy day — there were maybe 2 other customers in the store. We left. Waste of a trip. Will not be returning.

The secret to finding a good men’s suit is a good eye for clothing and a good tailor.
The secret for finding a cheap off the rack suit and phenomenal service is to go to the JoS A Bank in Ann Arbor and get Lavar.
Lavar helped us, and my partner and I can’t stop signing his praises. JoS A Bank is a chain that came to us highly reccomended.
We had tried to find a suit at express and Nordstrom Rack with no luck. We were avoiding Men’s Warehouse at all costs because of meh experiences in the past. This JoS A Bank is in Arbor Land, hidden next to the potbelly and office max. We had trouble finding it and almost missed going entirely.
After Nordstrom Rack’s AWFUL service with suits, and Express’s ill fitting suits that are sized like women’s clothing (aka badly), we were feeling pretty tired and forlorn. JoS A Bank was our last stop. And it almost didn’t happen. We were feeling pretty bad — Like, «Oh god, we’re going to have to pull the other outfit out of the closet for this funeral». About to quit, with nothing to lose, and spotting it when we were turning out of the parking lot and going home, I convinced my partner to stop — because what did we have to lose? So we pulled into a parking spot and tried our luck.
We walk in, and start looking around — everything is cheap. I mean, even if we were to buy a suit, without a clearance, or a sale, JoS A Bank is pretty competitive. They also have a huge amount of options in a huge amount of styles. My partner is 28, short and skinny, so we needed something that looked nice for his age group, could be tailored, and wasn’t a box. For the record, shopping for suits, it’s pretty much a nightmare situation for us, we have no idea what to look for or where to start (even when equipped with internet tips).
So I ask for help from one of the sales associates, when he gets a minute (he was helping someone else at the time). Now this guy is fast. Lavar helped them and then came over to us before we had time to even pull something off a rack.
So we tell him what we need the suit for, what we’re interested in (a good suit, modern… or at least look good? — that’s right, we were ultra vague). Anyway, so Lavar picks out like 3 suits, and points out the benefits of all of these. They were all nice, but one was like — AWESOME. «This guy knows the inventory», we thought to ourselves. Not only that, it was on clearance, and there were more sales that week on top of clearance! This was pretty lucky that the suit was awesome, and lucky that it was cheap because my partner wouldn’t have been swayed by a sub adequate suit, even if it was on clearance.
So we’re like — YES this one! And we went through the whole process of needing to get the legs hemmed, and making sure that the suit fit correctly in all these other ways too. He had to get the waist taken out, and the pant taken up.
Let’s just say that this is more work than we expected. Lavar was a veritable source of knowledge on what to get /​what woul dbe stylish for his build. Half break, mid break, slight break, no break? What shoes would look better, etc. Let’s just say that the quality of time and effort Lavar spent with us is worth more than the total cost we spent (that day and the day we went back to pick up the suit post-​tailoring).
We ended up buying socks, a tie, shoes, the suit, and a few alterations on the pants.
A note about the alterations — Lavar realized that we were in a tight spot, needing a suit on the fly with a funeral to attend and was able to get us rush-​booked so we’d be sure to have a suit in time. It was a godsend.
When we went in to get the alterations done, they were wrong, but the tailor was still there and they re-​altered the pants with the correct break/​break we wanted. All additional and future alterations that we’ve already paid for on a suit are lifetime guarantees, so we can get it re-​altered in the future for free. This was great, because we’re hoping to have other people provide input on this whole ‘how much of a break’ issue.
Did I mention that Lavar was fun and personable? I don’t regularly call people out by name in my reviews, but Lavar was JUST THAT GREAT. I hope his manager takes notice and keeps him around.
Ask for Lavar if you go. No seriously, it’s worth it!

Beyond their having descent clothing, especially for their sale prices like 4 suits for the price of 1, their customer service is outstanding. For a mainstream clothier, they provide you the service of a fine clothier. Yes, if you want a custom made suit you are not their customer, but for off the rack stuff it is very nice. They do offer custom tailoring which is where they start to get their price back but it is on site, quick, and well done.
I just can’t say enough about their customer service. However they seem to be very understaffed the times I’ve been in the store. There are usually 3 or more customers in the store when I’ve been there and 2 salesmen tops. They work very hard to make sure everyone feels attended to. They hustle without seeming overwhelmed.
I shop Von Maur, Nordstroms and Macys and their customer service is worse than Burger King (which is pretty descent actually) which really makes Joseph A Bank stand out.
Had to add them to Unilocal because they weren’t listed, which surprised me.