Very knowledgeable employees throughout the company! This is not my first Lush store that I’ve become a regular in and am as pleased as ever. Definitely head in here for free samples. A lot of people complain about the prices of the products. For skin care that’s not tested on animals and almost all organic and vegan it’s actually priced quite well. The return policy is outstanding. Their motto is that they want their customers to love the product. I’ve definitely utilized this a few times. If you don’t like the product return the unused portion! I almost always try something else(if my scalp didn’t like this particular shampoo, I’d go online and read reviews about my particular condition and see the shampoos that might help). For those with super sensitive, dry skin help is here! They have several options for us :-) Loving my lullaby shampoo bar!