Rendel’s Upholstering & Interiors

It’s been several months since we had Rendel’s reupholster an antique sofa (lots of buttons on the back), antique recliner, a 7-​ft sofa, 5-​ft sofa and rocking chair. They did an amazing job! They were very accommodating and made every effort to get all of them done before a big family event (which they did!) Every one was helpful and pleasant — including the guys who picked up and dropped off the furniture. Great experience! Great work!

I had two projects completed at Rendel’s.
The first was reupholstering a couch, love seat and chair so that they all matched. They refinished the wood on love seat and did a great job with the upholstery. The fabric selection is tremendous and they even let me take the floor samples home for a few days so that I could see them in my own house. I had matching throw pillows made and they look great. The price was right and the workmanship was high quality. In all, they did a five star job.
However, when I took my second project to them, they messed it up badly. I took an antique oval wooden coffee table that I had inherited from my grandmother to them to have the glass top replaced, wood refinished and two legs reattached. I thought they did a good job cleaning up the table and refinishing it, but the other two parts of the project were terrible! The person who cut the glass didn’t use the template I had given them and clearly cut the oval piece by hand (the curve was wobbly). It was not a good curve and it didn’t even fit my table! Not only that, they didn’t give me my template back, so now the next person I take the table to won’t even have that to work with. Furthermore, one of the legs fell off within a few months of having the table back in my house. When I told them of the issues, they told me to bring the table back at my convenience and they would try to fix it. Of course, I was moving shortly thereafter, so I had no chance to bring the table back and wait for them to either fix it, or mess it up more. I paid several hundred dollars just to get a messed up table in my house! I would give them one star for their completion of this project.
Bottom line: minor wood restoring work and upholstery is what they are good at. Take more complicated restoration projects and anything that needs glass to someone else.

We have used Rendel’s several times. They always do a great job, though they are on the expensive side. Last time I was in however, left a bad taste in my mouth. I wanted a quote on a chair with 2 loose cushions, so all I needed to have done was have two smallish cushions recovered. I walked in and was not even greeted by the woman at the front desk (jennifer I think?) I stood there just waiting around for a good 3 minutes after she looked at me and finally said she would be right with me after I had been standing there quite a while and she proceeded to pickup the phone and make a call. Then very curtly wanted to know what I wanted. I felt like I was annoying her a bit. After I asked them to have someone help me get the chair out of my car since I am pregnant, and they convinced the owner to look at it (who barely acknowledged me either-​even though we have had over 3 pieces done here in the last 2 years). Estimate was over $ 500 for two cushions to be re-​upholstered (that includes getting fabric from them-​the cheapest they have is $ 50 a yd and they penalize you 20% to bring your own) and have some wood glue put in one wood part of the chair. I was shocked, and we know they are not the cheapest since they do high quality work. But the thing that did it for me was the poor customer service. Won’t be returning.