SVS Vision

Scheduled an appointment for my annual eye exam using my health insurance and through a series of questions also gave them information on my vision insurance. After my exam I looked at the SMALL selection of frames but didn’t find ANYTHING I liked. I finalized the paperwork for my exam requested a copy of my prescription and left. The next time I went to use my vision insurance on a Sunday afternoon out of state, I was told I did not have coverage. I couldn’t figure out what was going on. I went back to work, confirmed my coverage with the insurance provider and then went to use the benefits and again was told I didn’t have benefits. Thankfully the woman helping me figured out that SVS had put a HOLD on my vision benefits so that I could not use them anywhere else. They had absolutely no authority to put a hold on my benefits and communicated nothing to me sending me in circles, what a lousy way to do business!

I had a prescription from my opthalmologist. Searched online about the available lens technologies and settled on SVS. The EyeDef series of «customized» lenses was very compelling to me. So, I visited the Jackson Ave. store on a Thursday afternoon. Was greeted by a young man who seemed to know his stuff, but wouldn’t really know until my prescription glasses were on my face. After discussing my vision challenges (lots of computer work, a tendency to view down toward my screen, desire for progressives), he recommended Intellilens B, D, and N Trivex Clear with Blue Defense. He pulled together a number of frames (I could’ve browsed the whole store, but he pulled together 7 or 8 frames based on my design preferences. Picked Guess frames. Got them today. These are great. Used them all afternoon on the computer. The whole screen is crisp and clear. I only have to move my eyes left/​right up/​down (I used to have to swivel my head left/​right and up/​down to focus in on specific areas of the screen or text). Distant and medium vision is great as well. I don’t have insurance, so was offered a Groupon or the «buy one get one free» deal (which ultimately proved least costly — I also was shopping for sunglasses). I’m very satisfied and highly recommend the SVS EyeDef approach. Discuss your particular viewing habits/​needs with the customer rep so he/​she understands your situation and can customize accordingly.

It was time to get another glasses so I went with SVS because of their late hours. Made an appointment, went, filled out a form, I sat and waited to get my eyes checked… came out of the exam room, looked for my glasses, paid and was out the door in about an hour… the longest part was looking for frames that I liked.
Staff were friendly and nice, wasn’t busy on the day I went. There’s plenty of parking and when I picked up my glasses, I was in and out in less than five minutes. The best part, the location is only 10 minutes from the house :)

I wear contacts and went here for my yearly exam. The doctor seemed knowledgeable, and the staff were friendly and helpful. Planning to go back next year!

Got new insurance and had to find a new optometrist. This place is new and convenient, but I won’t be back here when I need glasses next time.
I wear glasses for distance only; I take them off for reading and computer work. The optometrist decided that I needed bifocals – at 37 years old. So we order them up, and the focal points are incorrectly measured by the counter assistant. Glasses arrive two weeks later, and everything is blurry. Measurements changed, back they go, new glasses arrive two weeks later, everything is STILL blurry. I’m becoming convinced that I DON’T actually need bifocals, as everything is BETTER when I take them off. Counter assistant insists I take them with me, to «try and get used to them.» I wear them for only one day because it’s impossible to read anything with them.
I come back a week later to see the optician, he grudgingly removes the bifocal prescription. Two weeks later, new single-​focus glasses arrive, and they finally work perfectly. And then the place refuses to refund the difference between single-​focus lenses I ended up with and the bifocals I paid for, because «they had to remake them twice,» and it’s my fault for «not being able to get used to them.» Nevermind the fact that I never actually NEEDED the bifocals to begin with, it was the optometrist’s attempt to «make me some glasses that I didn’t need to take off when I read.» Prescription eyewear should visibly IMPROVE my ability to read things when I put it on, I shouldn’t have to try and «get used to» a prescription that didn’t actually improve anything!
So nearly two months worth of my time, no refund for more expensive lenses I didn’t actually need. Will NOT be back to this place next time.