Good selection of items to view, also set up well in displays. Lack is support and value of customers time was very disappointing. Made appt to pick up the tile and they waited for me to get there to tell me they didn’t have it. Then offered for me to drive 40 miles away few days later to get it my self with no price discount for me spending my time to pick up items. Great place to get ideas then buy it someplace else.
Courtney W.
Évaluation du lieu : 1 Whitmore Lake, MI
No one approached us for a good 30 minutes, but was finally asked if we needed help by Tyler, who seemed to be high as a kite. He couldn’t keep eye contact and asked open ended questions that didn’t make sense. He also was trying to see if we were«qualified» to buy tile by asking what we did for a living, then immediately asked if we were managers. I found this place has limited & bland tiles, which were all overpriced by at least 20%. I’ve seen similar mosaic tiles selling between $ 6−9/SF at Home Depot, but they were asking $ 20/SF. I will never shop here again.
Russ B.
Évaluation du lieu : 5 Ann Arbor, MI
Steve Royce really helped out on our kitchen backslash project. Led us to the right tile and even used their new saw to cut several edge strips I needed. Turned or great.
Kristen S.
Évaluation du lieu : 5 Ann Arbor, MI
Love this store… this is our second return trip to remodel a bathroom. The sales guys are very helpful and knowledge —they take a lot of time to show you how everything will look. This last time we worked with Ben – who was fantastic to work with. I have not found any of the staff pushy at all. I will be returning to this place in the future
Michael C.
Évaluation du lieu : 3 Canton, MI
I was able to find some good tile at a resonable price. They also connected me with an installer who did good work on our fireplace. We did have alot of broken tiles which delayed the project but the store was fair with taking them back and crediting them for replacement.
Anna S.
Évaluation du lieu : 4 Ann Arbor, MI
We went here looking for a subway style tile for the kitchen floor. They were out of stock of our first choice, but gave us our second choice tile(which was more expensive) for the price of our first choice. I thought that was awesome. And, frankly the only reason it was our 2nd choice was because it was more $. The guy who helped us wasn’t pushy, but helpful. I agree that you can buy tile cheaper in other places, but there is sometimes a difference in quality. We could have bought some supplies else where for cheaper, but it was convenient to get everything in one place and I felt ok about it since they discounted the tile. Additionally, the staff that I spoke with was much more knowledgeable than those I spoke with at Home Depot when I called to ask questions later on down the line.
Mae S.
Évaluation du lieu : 1 Ann Arbor, MI
This is definitely a store to avoid. The sales people are all very high pressure — all they want is to get a commission, and they’ll tell you anything to make you buy fast. Worse yet, prices are high and the selection is dreadful. This is one time when you really have to drive to Farmington. Ask a tile man for directions.