Walgreens

I use this as my primary pharmacy simply because it is close to my house and it’s not CVS which are even worse. Unfortunately, this crew hasn’t got its act together either. In the last couple of weeks they have managed to delete my express pay settings that were tied to our flexible spending account, so it’s not exactly something you can fix while standing at the counter. Then just this morning, I sat at their drive through window for over 20 minutes while they ran around like a headless chicken trying to figure out how to dispense one prescription that we have been filling there for a few years. A little occasional confusion is common, but after 20 minutes I rang the call button and was ignored for another 3 – 5 minutes, only to eventually be told that they were looking for some extra instructions on how to dispense the medicine. I can’t believe I’m saying this, but maybe it’s time to give CVS another chance.

I’ve worked in customer service for a few years now and forgive me for being picky about certain things, but the customer service from the employees of this place leaves much to be desired. For example, one supervisor/​manager that reminds me of Sigourney Weaver (sp?) was walking by and was not even going to acknowledge me. So I asked how she was doing, and she responded and asked if I needed something. I was looking for something that just happened to be on the endcap right in front of me and she points in a direction WHILE walking away. As I start to venture down the aisle I thought she was pointing at, she says, «No. Right there» while still standing at a distance. So I look down the aisle on the other side of the endcap, and, flustered, she finally walks to the endcap and says, «No. Right here,» while giving me this are-you-f***ing-kidding-me look. My natural reaction was to apologize, at which point she just walks away. If it wasn’t for this store being close to work, I would never come here again.

I came in here yesterday to get Melatonin for my boyfriend, he only likes their brand. Sadly, they only had two left. I was hoping to buy more. They always have a great sale though, buy one get one half off. The cashier was super friendly and kind. She even reminded me not to leave my wallet. It’s a great location, parking is super easy, and the store is easy to navigate.

I’ve popped into this Walgreens on more than a few occasions and it’s always been meh to ok. Your typical big name drug store experience. However, last week we had a bit of an ordeal that led my fella and I to walk out.
My fella and I were both suffering with some back issues and needed some aids to help us out. We picked up a variety of meds and creams and went to check out and got into a line about 3 people deep. As we got in about 2 people got in line behind us. The cashier at photo waved us over and said he was the only one on the floor that night so we’d have to get rung up over there. We all rushed over and it was a mess, nobody stayed in their order trying to get into a line which already had 2 people in line there, one of which I knew was going to be a total pain to ring up (you know the kind – a million of the same thing in her cart, a handful of coupons, and a bad attitude). We we end up further back in line than we initially started. With both of us in pain, this wasn’t an ideal scenario.
The poor cashier was frazzled but managed to get through the few people ahead of us ok until the coupon lady came up. Sure enough she had a million questions and a million coupons and argued when they didn’t ring up properly. And, of course, the computer froze. The cashier called a manager (who never showed) and kept trying to reset the machine until he finally gave up, left the coupon lady to wait for the manager, and called everyone else over to the register we started at. A few people stood at the register since they hadn’t been flagged over to photo and instead of telling them to get to the back of the line the cashier rang them up first instead of taking those of us who had been waiting for 10 minutes at this point. For my fella and I this was the last straw and he dropped our products on the counter and we walked out. We went to the CVS closer to our house instead and were in and out in less than 5.
I realize people have bad days, folks don’t show up for shifts, etc. But there’s got to be a better way to handle it. The manager should have been readily available (and running back up cashier if they were short staffed), the cashier should have regulated to make sure people stayed in the order they came up, etc. Not to mention a contingency plan if people don’t show up (people on call, for example).
It was just the perfect storm of crappy and it was enough to make me think twice about going to this location again in the future.

Walgreens is kind of our back up pharmacy if Target pharm is closed or out of stock. Everything is Walgreens is marked up just enough so that you know your paying too much but if you need something it is just easier to buy it here. I think they just prey on the sick and the elderly who can’t get around to shop for basic supplies.
The comment above also applies to prescription medications. If you are getting your scrips filled here do some price checking with Target or Meijer. I have found they are much much cheaper for very common prescriptions.

I get Renaissance Festival tickets here and some of my other pharmacy supplies. It’s a nice store, But they could use a little bit smarter floor employees.