Adams Jeep of Annapolis

I gave them every opportunity to put a car deal together and they just wouldn’t deal. Instead they tried to convince me they couldn’t go any lower and then tried to get me to take a lease so they could hopefully knock my block off there. They wouldn’t even listen about the rebates I knew I qualified for. Drew and Steve, you have a beautiful museum!
Looking to buy a car? Do not shop here! They show you the invoice and tell you it’s the best they can do while holding back on your trade.

Extremely disappointed in their service department. I purchased my new 2012 Jeep from Adams, my husband has an older Dodge that needed a repair. They did the wrong repair the vehicle was not fixed we asked for our money back which was $ 120.00. Basically we were told take a hike we don’t care no one would speak to us. We wrote a letter to Mr Adams and did not receive a response. Shame on you Adam’s jeep if this is the way you treat your customers. I will sound off to everyone I know not to shop there. There are plenty of other good jeep dealers. I do not recommend them!

If I could potentially give this dealership 0 stars I would. All I can say is run hard fast and far away before you ever do business with this dealership. They have provided me with the single worst automobile customer service I have had in over 30 years of car ownership.
They sold me a 2014 Jeep Wrangler pre-​owned with so many issues that it was in the shop 10 times in 9 months. Each time they treated me as if I was darned lucky to be there and often times the warranty issue couldn’t be repaired on the first trip. Regardless of the time it took they never offered a courtesy car and when inquired about one they simply said we don’t do that.
The vehicle was sold as a hardtop Jeep and I came to find out that no electronics were installed for the wiper and defroster to work. They argued with me about taking care of this despite the clear case of fraudulent sale. Eventually they agreed.
I could run down a listing of the numerous issues, but the service here is the point. IT IS HORRIBLE from top down.
Now with the Jeep having 39,000 miles 3K AFTER the 36K Warranty I have a radiator leaking at the seam, engine electrical issue, and ongoing bluetooth issues. ALL a being refused to be taken care of by the dealership. The Service Manager Sue was so rude she actually walked away from me when discussing. Really a leaking radiator at 39k? And no one at Jeep will stand by it. Really?
When contacting Bobby Adams the President he said he had to side with his service manager and they could only offer me a 20% discount on all of the defective issues.
I would tell you if you want to buy a Jeep, one rethink it because of all of the quality issues (See Consumer Reports ratings!) and two run like hell from this dealership. They very clearly could care less about their customers.

Are these people for real? Adams Jeep is the biggest rip off and shady dealings EVER! A $ 20 part at EVERY Jeep dealer I called, Adams wants $ 75. FOR THE EXACT SAME PART. Their response when I challenged them? Go buy it elsewhere then. Umm yea no s**t.
Also took my Jeep in for A/​C service. Nearly $ 900 later (almost the cost of an entire new A/​C system) and it only worked for 5 days. Took the Jeep to another service. $ 200 and fixed. The part replaced (hi-​pressure line) was the root problem, which was never addressed by Adams.
You can be 100% assured you will pay double to triple for any work/​parts you get elsewhere. Save yourself the hassle with a poorly trained service crew, and a parts department that charges 2−3x more for the same parts you can get at other Jeep dealers.
Is Chrysler aware of the shady and over charging these clowns are pulling?
SHOP ELSEWHERE! Or don’t and over pay with shoddy service.
I wouldn’t recommend Adams Jeep even to my worst enemy.

Great Sales reps! A huge 180 from traditional dealership experiences.
Really worked hard to find me a vehicle with all of my required specifications. even though they didn’t have it they were willing to show me other dealers that may have what I was looking for.
I didn’t end up going with a Jeep, but my experience with the reps here were very good. Once I got a vehicle, they thanked me for stopping by and did not continue to harass me via email or phones.
It really helps to do your homework and know what you want when you come in.
This place is within walking distance of the Honda dealership, Enterprise and Next Car and Pep Boys on West Street. If you have a broke vehicle, you can get it fixed, get a loaner and shop for a new one all within walking distance.

I took my Jeep Cherokee to Adams Jeep not too long ago. As you would expect with most dealerships, my service pricing was somewhat higher than local mom and pop auto shops. However, my Jeep is older and has quite a few miles on it, so I decided taking it to a Jeep dealer would be a safe bet.
Their customer service is outrageously poor. I literally have never come into contact with such rude company employees. Their representatives not only treated me as if I know nothing about cars (which I hate to admit, is true!), but they were extremely hostile and blatantly treated me as though they were doing me the world’s biggest favor by speaking with me and allowing me to give them money in exchange for car service. I was helped by two of their male employees during my visit and not one of them smiled. When I first arrived to an assigned customer station, it took the representative literally 7 minutes to look up from his booth and acknowledge that I was his next customer.
If that weren’t enough, the extra cell phone I [used] to keep in my glove compartment (for emergencies) was stolen, along with my car charger. They also stole the manual that goes with my car and car registration, which were I kept in a leather folder provided to me when I first purchased my Jeep.
I had just moved back to the Annapolis area after living in Washington state for a few years when I took my car to Adams Jeep. In the end, I determined that they must have assumed I would never be a potential repeat customer given my out-​of-​state plates and WA state registration card – and therefore decided it would be alright to steal from a customer.

Just remember, Adam’s Jeep in Annapolis isn’t the only Jeep dealership in the area. Between being made to feel like they are doing you a favor by you paying them to service your vehicle, to the completely unprofessional service managers (at least the ones with whom I’ve had interaction), I couldn’t possibly recommend Adam’s as a place to buy a vehicle or to have it serviced! If you are looking for an inconvenient dealership/​service provider with an attitude, you’ll surely find what you’re looking for at Adam’s! Good luck to you.