Chesapeake Eye Surgery Center

Poor Customer Service
I am new to the area and needed to order contact lenses. I called the office three times to coordinate getting my prescription faxed over and to make sure they received it. They did not once ask for my insurance — they just said to come in to fill out paperwork. It was only after I had arrived that they asked for my insurance and told me that they don’t accept it. The lady (no nametag) was rude and said it was my responsibility to tell them what insurance I had. She did not offer to help. I would have been happy to submit the claim myself. There was no manager to speak to and when I called the next day to give them my feedback, the voicemail of manager says she’s gone for 5 days!
I will have an insurance that they accept in January. Unfortunately they have lost me as a patient.
Chesapeake Eye Surgery Center: train your associates better. They’re the face of your practice.

I’ve been going here for years and it keeps getting worse. I keep telling them I don’t wear contacts, but they charge you an extra $ 30 if you’ve ever had contacts. I haven’t bought any contacts in 3 years, but they keep doing it. I’ve always just paid it because I don’t want to complain. However, this last time, I forgot my wallet and got the third degree because I wanted them to just bill me. I’ve never not paid and I was harassed. What doctor’s office can’t bill a patient who’s been going there for 10 years. The doctors are fine, but the staff are so rude. Never again.

I received excellent service in a very timely manner. They were even able to fit me in for an emergency. Will be happy to stick with the eye docs here. Staff was friendly and returned calls promptly.