The staff failed to write down the correct # of clothes i brought in(missed one piece) . They lost 2 items, including the one missed piece(a sweater). I spoke with the alleged owner(He refused to give me his name). He insisted the 1 lost piece on their slip would be found and that i did not bring in a sweater. I was actually told that the staff NEVER make mistakes. Please avoid this unprofessional dry cleaner! This business is a nightmare!