I had an absolutely terrible experience with this place. They nickel and dime you to death and are not honest. It was difficult to get a hold of anyone there for issues other than making payments and when my promotional rate expired, they literally raised my rate above the current price. One person(call center) explained that this was a mistake and could be remedied; the manager told me that she could have adjusted the rate if I switched the rental to another person’s name. CSS tries to make you feel like they’re bending rules for your best interest, but their stories are inconsistent and it leaves the customer feeling cheated. There are much cheaper and friendlier places to store your things with. I am saving $ 50/month with Public Storage.