Nelson Mazda

Great place to buy a car I would recommend you look for Tom he is the best at what he does the finance guys where amazing this is my third vehicle with them I would recommend them anytime I keep my business local and this is the best place in my hood… keep the fire burning guys

I have bought a used vehicle from Nelson Mazda. It had a few issues and the GM has stated that they would go ahead and take care of it. After a week, they have stated that my car was ready to pick up. I picked it up from the service department and it seemed like they have fixed the issues. I have found that about a week later, they did not fix anything. They have just reset my service engine soon light so that it would not come on. When I went to have a diagnostic done again on the vehicle, it has given me the same codes as Nelson Mazda have found. They do not fix anything, they just cover it up and then give you more problems later, as there were other things that were the issue after they had the vehicle for a week. I will never take my car to them to get fixed or even buy another vehicle from them.

The Antioch Nelson Mazda has been my go-​to for vehicle servicing for nearly two decades. Recently, Elijah, in the sales department, and Kenneth and Adam in the finance department helped me purchase my 2016 Mazda 3. Each was remarkably courteous, informed, and professional. The finance process never felt rushed, and was completely transparent. As someone who doesn’t regularly purchase vehicles, I was expecting the new-​car-​buying process to be an ordeal akin to having teeth removed, but those guys made the entire process painless.
All-​in-​all: a very smooth and pleasurable experience.

Long story short: I had an issue with a repair that was made at the service center, but after talking to the service manager on the phone, he kindly offered to cover the towing back to the shop and waive the cost of labor on the repair. Definitely brought me back as a customer, and turned what would have been a very negative experience into a somewhat positive one. I appreciate it when the leadership of a service provider is willing to respond directly to customer feedback like this, and because of that I will continue giving this shop my business.

Hands down the best car buying experience my family and I have ever been a part of. We had the pleasure of working with Eron, a true professional and gentleman. I was experiencing a lengthy bout of indecisiveness as I circled around the lot. This is the point of the car buying experience where I’ve had sales people in the past pressure me into a decision. This time I was dealing with someone who truly wanted me to find the right car that fit my budget and family. Big thanks to the whole crew, Steve the sales manager, Eron our sales professional and kid entertainer (thanks for allowing us to use Netflix) and Kenneth our finance manager.

This review is specifically for the service department, not the dealership.
First of all, everyone here is very polite, which is their only saving grace. I walked in and was immediately greeted by a friendly individual that directed me to the service counter. My reservation, which was placed online a week prior, apparently could not be found. The service clerk basically shrugged this off. I glanced over to the whiteboard with the day’s reservations and about half of the time slots were empty.
Next, with my car 10 feet away in the same room as the service desk, I was asked what type of oil it uses. This is a 2016 Mazda 3 purchased from this dealership just two months ago. Major red flag.
Next, the wait. Total waiting time for me was 1 hour for a simple oil change. There were only two other people in the waiting room, which were there long before I got there. The woman next to me was waiting 1 hour and 30 minutes when I asked how long she had been waiting and it was well over 1 hour and 40 minutes before they finally brought out her car. She too was only there for an oil change.
Lastly, one of the main reasons I brought my car to the dealership is because the manual makes a big deal about using Mazda genuine oil. I found several online discussions from people not affiliated with Mazda that had this oil independently tested and found it to be an improvement (lower kinematic viscosity) over other brands. However, when my car was ready and I was presented with the receipt, Kendall was the brand of oil used. I asked if this is the same as Mazda genuine oil, and the technician nearby just said, «yeah, you’re good». I really wasn’t satisfied with this answer so I called Mazda customer support. 30 minutes on the phone and I still didn’t have a definitive answer, but as far as I can gather, Mazda genuine oil is rebranded oil from Idemitsu, not Kendall, and not Castrol like the manual also recommends. I was told by the customer service rep that these recommendations are entirely based on partnerships at the time the manual was written and that dealerships will use whatever brand of oil they like to use.
In short, there is absolutely no reason to bring your Mazda here for an oil change. Chances are you can find somewhere cheaper, closer to you, with much quicker service.

I just got a new set of brakes. I didn’t mind the wait because I knew my brakes were installed correctly. The service personnel were very friendly and courteous. I’ll never go anywhere else. Nelson Mazda is the best place to go to get your car serviced.

Service department didn’t fix my problem. Said it was a loose cable and still having issues. No one calls me back.

Great experience! Everyone with the sales staff was transparent and straight forward. They were still sales people trying to sell us a car, but never felt pushed or pressured, and they went out of their way to get us the car we wanted. They had 1 Mazda 5 left in stock and it had 2300 miles and a different interior color than we preferred. They offered to track down 1 with lower miles and a dark interior and have it transported. All of this and we still got about the lowest price we could find on a new 5 anywhere, not just in Nashville! They also gave us a loaner for a few days before the car came in! I hope I don’t have go car shopping any time soon, but would definitely go back.

Best dealer I’ve ever dealt with. I and my family have purchased 4 cars in the last 13 years from them only because we outgrew them.
The service department is awesome. I highly recommend Nelson Mazda.

This was my first car buying experience. My last car was bought at auction and delivered to me while at college. My experience at Nelson was easy. The final price was only higher than the price listed on the site where I found the car by $ 500, and that was due to taxes, not fees. They include dealer fees upfront and pride themselves on transparency. I was looking for an economical, fun manual car to drive that was under $ 12,000 with under 100,000 miles and a monthly payment under $ 200. I of course left a decent down payment and traded in my busted ass Jeep. I got all of my needs covered and drove off with a sharp looking 2013 Mazda2 Touring. Very happy!

The absolute best experience ever buying a car! My salesman Daniel P, was very helpful gave me great options but did not get pushy.
Daniel made the Nelson Mazda experience, go Zoom Zoom!

Service department is the best! Don’t expect Internet sales to get back to you if you want to trade for a newer car. Finance department is also great!

Called for information… received additional pictures… and stayed after hours to wait for me and close the transaction. Excellent.

The people at Nelson Mazda were patient and helpful. I had a specific car in mind (researched through AAA site) and they had it ready for me when I arrived, with a welcome sign and my name in the window (nice touch). There were a couple of features that I wanted that were not included in the model I was looking at and they showed me the class car that had all those items. My decision was down to the Mazda 6 or Nissan Sentra with similar features. They were very patient as I weighed the pros and cons, talked about things other than cars (to clear my thought process) and were very detailed about warranty options and go-​forward support. Vince and Ken both did an excellent job and my wife loves the car, too (she didn’t see it before I bought it). When we went to dinner, several people leaving the restaurant stopped to admire the car; so I’m not the only one who loves how the car looks (and how it runs and handles).

We bought a Hyundai from this dealership. The car had some problems which we identified as some brake issues. They said they would fix the issue so we bought the car. The agent even told use that the car was fully serviced. It took them a week to get it through the service. Finally they gave the car and within 2 days, the problem came back. The service people have not even attempted to fix it, just did something temporarily so that we could not hear the noise. All fluids needed immediate attention. The check engine light came up the next day.
We had to pay a lot of money to fix this car. The agent was lying that the car was in excellent condition and serviced with new tires and brakes. They just did not fix the problem because it would have cost them. We have bought 2 cars from them before and recommended them to our friends who bought 3 cars. Now we will definitely tell friends to not go to this dealership. It is appalling that returning customers are treated this way.

I bought a 2008 Mazda3 here three years ago, and the process was easier than I could’ve imagined. As a first time buyer, I had no idea what I was doing. Looking back now, I can say I was probably too ignorant to buy a car, but, luckily, the people at Nelson Mazda were really wonderful. Benny was my sales guy, and he worked within my budget but also made sure I would get the best value for my vehicle. I happened to get the last 2008 that they had on the lot (in 2009), so it was a bit cheaper even though it was brand new, bought with 82 miles on it.
Every time I’ve taken my car here for service, I’ve been told what needs to happen, but I never felt like I was being taken advantage of. The mechanics have always been straightforward with me about price and estimated time of service completion. Additionally, there’s free coffee and a waiting room with a television while you wait.
Mostly, I think it’s about the people at Nelson. They seem to respect me as a customer, and that makes me respect them as a company. I’d definitely recommend them to any friend of mine.

If I could give them 6 stars, I would. Wife and I recently bought a 2011 Mazda CX-​7 from Nelson Mazda and had a great experience. We started at Alexander Mazda in Cool Springs and received HORRIBLE service and a pathetic offer on our mazda trade-​in.
Nate, Rob and everyone else at Nelson Mazda took care of us. We got the car we wanted, great financing (with an add-​on warranty) AND a free lunch!
Nate was beyond helpful, taking us for a couple great test-​drives and then working with us to get a very fair deal on our trade and car purchase. Next time we need a new Mazda, we will be back.

I am not aware of the circumstances of the other reviewer’s experience. However, everytime I have gone to Nelson Mazda to have my car worked on, I have found their service to be of very good quality and the staff to be both courteous and helpful in providing service for my Protege5. Granted, like Carmax — where I bought my Mazda — they have tried to get me to sell it to them on more than one occasion, they have also been very accommodating and flexible with my needs. They even corrected several botched service jobs by my former mechanic, which is why I started going there to begin with.
All in all I have had nothing but great experiences with them. Case and point, when Firestone wanted to charge me about $ 175 to replace my malfunctioning signal relay on top of the $ 50 they charged to disable the faulty one to keep the battery from being drained further, Nelson Mazda only charged me about $ 60 for the part and $ 0 to put to instal it.
Now that is quality service.

Their «Service Desk» needs serious interpersonal and administrative training. After they «forgot» to write down my appointment 3x, and took 2x as long as they indicated or was warranted EVERY time I brought my car there for service, and then even went so far this previous time as to verbally indicate they didn’t care if I came back or not, I definitely won’t be going back there. If they don’t want my business, they probably don’t want yours either!