Pizza Hut

Absolutely unacceptable experience.
I have ordered from here several times for both delivery and pickup. Last week, we ordered with a 35 minute estimate, and after 1 hour and 20 minutes called the restaurant to ask about our pizza. We were hung up on twice, and finally put on hold for 5 minutes only to be told that our order hadn’t left the building. The person on the phone was incredibly short and rude about it, and hung up on me when I told her to cancel the order.
Then, I received a call from «customer service» to confirm my cancellation. When I tried to talk about the issue, I was rudely cut off and the caller rattled off the «discount-​time policy» to me. Essentially, I was told to sit and wait for my pizza (it was 11pm at this time) and whenever it came I would get a $ discount based on the amount of time after the window. So, essentially, wait more than two hours for pizza, receive no call that it will be late, and screw off.
This really wasn’t even about the discount at this point, it was ultimately about how rude and unpleasant everyone was being.
I emailed the company the next day. Received a can email «will contact you in 3 business days.» Guess what didn’t happen? Emailed back, received a canned «escalation» email for another three business days. In 19 minutes that window is up, haha.
I don’t expect much from chain pizza, but Pizza Hut couldn’t even meet the ABSOLUTE minimum.

This has been the worst pizza experience… ordinarily we have no issues with the pizza but this one is horrible. The owner says he will make it over, but I think we’ll just go to the one on Nolesnsville from now on.

I was gonna give them 5 stars except for one little incident. I ordered my pizza around 10 pm. I couldn’t have been more tired or hungry. I fell asleep waiting on my pizza but I don’t think it took that long, only took 2 hours to deliver it. The guy who delivered my pizza woke me up and honestly I didn’t even remember ordering anything. I even asked him if he was sure that it was my pizza. I tipped him $ 1 and I think because of that, the pizza tasted horrible. That was the worst pizza I’ve ever had! I threw it outside and on my way to work the next morning I saw at least 10 rats laying on their back flat dead. It didn’t take me long to realize that was the result of them eating the pizza I had thrown out. Anyways, I want to thank Pizza Hut for helping the neighborhood get rid of this many rats at once, way to go!

Their pizza is inexpensive and pretty good. However I switched toPapa Johns, it’s couple bucks more, but it’s so much better. The cheese and tomatoes– that’s where you notice the difference.
But hey, for a pizza for $ 10 it is still great.