Staples

I called to inquire about an online exchange/​return with no receipt, person who answered phone said no problem, bring item in. When I arrived at the store Manager wouldn’t honor what associate told me. Actually quite rude about whole situation.
The sales associate who tried to help me when I initially got there was more helpful than the ACTUAL manager …

Wish I could give this place zero stars. Don’t use their copy and print services. It’s an absolute waste of your time. I’m an artist that creates customized party supplies for friends and family and used their services for about a year. Despite having my print jobs occasionally botched with color and paper weight, I gave them the benefit of the doubt because they were inexpensive. Last straw was tonight calling me saying the couldn’t print out my job due to copyright, even though the art was created by me and even told the employee that. The kicker is they generated an email saying that my job was ready. WTF? Time to invest in a home laser printer. I’m never shopping at Staples again.

I usually call because I need to order some ink for my printer. Although they take forever to answer the phone the staff has been helpful every time I’ve called and they’ve been super polite. Like I said the only negative experience I’ve had with them is just having to stay on the phone for so long but actually dealing with them is great.

This place sucks! There were not many customers in the store but plenty of employees just hanging around the registers and tech center. They all just love to stare at the line at the copy/​printing center. No other associate offered to help with the line that was forming. Just loved to stare. What a 1 – 3 minute errand was suppose to take, actually took 15 – 20 mins. Another customer was asking for help and the copy/​printing associate called for another associate but no one came until the customer asked the lady that was «fixing» the entrance door, for help. She hesitated to help because she was «busy». She then finally helped me out after waiting 15 mins in a line of 3 customers. She didn’t apologize, no one did, for the wait time. She rang me up for my pick-​up and as the receipt printed, she pulled it and then held it close to her while admiring another customer’s graphic skills on his business card and just continued to compliment him. I asked if I can have my receipt and she said «have a good one». And that was that.

This morning I went in to the copy center to pick up an order for our business. There was one employee working. Two people were on the sides of the register and I was second in line. One woman was working on the self help PC. After waiting 15 minutes in line it was finally my turn to be assisted. Just as I approached the counter, Lori the customer service representative began helping the woman at the self help pc. I asked, «Is there is another associate available to help me? «No you will just have to wait», said Lori. I replied, «I have been waiting 15 minutes and i just want to pick up my order.» Lori said, «Well it happens you just have to wait!» I may have to reconsider where I spend my companies advertisement money.

NEVER AGAIN! I’ve normally had good service at Staples, but that was in Concord. I ordered one lousy box of manila file folders online last Friday and went in the following Wednesday to pick them up. Dipshit number one asked for the name on the order then went wandering off, puttering around like Magilla Gorilla, looking in what seemed like every nook and cranny in the hellhole. After a few minutes, he meanders over to the ink aisle, and here I’m assuming his speaking skills are severely limited, so I followed him, not sure what else to do. He looks up in mild surprise like I’m some kind of apparition and mumbles something about trying to multitask, which I’m certain is beyond his limited range of skills. So I go back to standing at the counter. At this point, it’s been about ten minutes. Another ten minutes pass and I still haven’t heard anything from dipshit gorilla, so I find the aisle I need and try to match the item number in my confirmation email to any box on the shelf. No luck. Back to my new counter home I go. Standing. Waiting. Looking around. Dipshit comes back and asks me how to spell my name, so I write it down for him. Three associates actively ignoring me. Maybe I’m invisible… Oh wait, here comes manager dipshit. Did you get the confirmation email? And all the rest of the questions dipshit #1 asked me. YES. SEE?! Another five minutes pass while Magilla Senior chicken pecks his way across the keyboard. He also seems to be a functioning mute. Finally he says that he sees the order in the computer and that it should be here but dipshit #1 can’t find it, so he suggests I go grab what I need off the shelf. Needless to say I snapped and said I’m good and walked the hell out of there lest I become as stupid as these fucktards. Overall I was there for about 40 minutes only to leave without the item I had ordered. IDIOTS!

I don’t know why the store had only 3 stars. Super sweet staff. Very helpful. Only been here twice in 2 days. But with 2 different sets of staff but clearly trained well. In this day and age of rude people, I want to thank you for great customer service‼

USPS in Staples? Super awesome! I was stoked to be able to get stamps and not have to wait in the horrid line at the post office. What a brilliant idea!

Awful service. Took 45 minutes to try and get a document printed. Never happened. Said the computers were not working, etc… long lines, lots of angry customers.

Lord Jesus why does your bathroom smell like that? Stopped by ok Black Friday and there were no deals to be had which makes sense considering there were less than 10 people in the store.

The woman working behind the Postal Service counter (I think her name is Lori) was horrible! I got there to mail some large envelopes off and there was only one customer ahead of me. She was moving sooooooo slow and did not know what she was doing. The mailman came at 3:45 (I got there around 3:15) and left without my envelopes because Lori was trying to input the «senders» information into the system and not the addressees’ information. I asked her for a stapler and she walked around for 5 minutes back and forth, back and forth, walking right by the stapler. I ran over to Raley’s and they got my packages out within 3 minutes.
Carly, the young woman who used to work there was AMAZING! Carly was friendly, smart and fast. I am not sure why they would replace Carly with someone like this person. I will not return.

Their office supply product are great but their technology stuff can be pricey.
They have unadvertised specials that are pretty cool, especially the few weeks during school season

Mac users beware: Don’t go to Staples for print services. Their systems aren’t set up to read USBs formatted for Macs. There is a tech guy who can figure it out, but he rudely sent us away, starting it was the end of his shift and he was dealing with another customer. Anti-​customer service.

I LOVE LOVE LOVE their USPS services! Unlike other locations, they do not charge more for postage and shipping. The line is shorter and the service faster. What a convenience.

I have no idea how this Staples got a bad review!!! Everyone there is more than willing to help! They are knowledgable about products in th store and always greet me and ask if I need assistance. I can email a file to the copy center from home, get a confirmation email and then a follow up call to make sure the instructions on what I want are correct — usually it is Carly that calls me. I get a proof emailed to me verifying the order and time of delivery! I show up at the store and everything is ready!!! Toriano, the manager, has assisted me several times too! Akways pleasant and wanting to help!
Today, I was so excited to find out they now have a mini US Post Office!!! You can buy stamps and/​or mail packages all the hours Staples Antioch is open!!! No more USPS lines!
I just love my Staples for making it so easy for me!
Special thank you to Carly and Toriano!

My company uses this location regularly and found management and staff goes out of their way to help me Save money! I liked the people.
Every person I encounter is MORE then nice, friendly, and helpful. They even have a US Post Office built in! It is just practical and time saving.
THANK YOU STAPLES. I will see you soon!

I am not sure why few of he bad reviews. I have been using this place for a long time and always received good customer service. People take time to write a bad review but no time for good ones. I shop here for all my office supplies and recently started using their printing serviced. Very fast and always delivering on time. Torrianno keeps this place very organized and his staff is very knowledgeable. Two thumbs up.
They Always have coupons and deals :-)

Went in for copies and faxing. Everything was clean and organized well. Black and white copies are .09 cents each, color is .49 cents each. Its self help, you just put your credit card in the machine and take it out when you’re done. You can go to a kiosk and get a printed receipt. Faxing is also self help but can get kind of spendy. Staff was friendly and helpful.

What ever happened to customer service? I went to purchase a monitor at this location. The sales associate was helping another customer with a printer so I patiently stood by the monitors and waited. When he was done, he walked right past me without even looking at me. He walks past me a couple of times with his hands behind his back with out even acknowledging me. I gave him about 10 minutes to say something, just because I had the time and wanted to see how bad the service would be. After the 10 minutes I finally said I needed to purchase a monitor. I got no apology for the wait, no «Hi», he just said OK, and went to get the monitor and rang me up. I said «THANK YOU» and got no response. I only gave this place two stars because the cashiers are usually friendly.

Oh how I just LOVE it when I walk up to a register with lots of things to purchase with money and to not be greeted with even a simple «Hello» or «Did you find what you needed» or anything. What’s even more neat is when they find it more important to talk to a co-​worker about the customer before me. AND. when they take an attitude and argue… oh, wow. that REALLY makes me want to come back and spend even mire money… NOT!!!
If you like this treatment and to hand over your hard earned dollars to this place, then get in Harris’ line for some great 1 STAR Treatment and some good old-​fashioned attitude!
Not me!