The UPS Store

Horrible customer service! I went in about a week ago to drop off my Comcast equipment (since ups now accepts Comcast equipment) was rude and didn’t want to take my equipment because he said it will take too much time and work. He lied saying that the system was closed and to come back another day. The Concord one helped me and did all the work in 5 minutes

What is it about UPS stores in Antioch… The old one was horrible, and this one is going on the same route — I think it has the same moronic employees.
So I send a package to Chicago pretty much weekly, and UPS has managed to screw up the delivery about 9 times already, while FedEX has never once messed up a delivery. Also FedEX is much cheaper than UPS, the problem is, FedEX is not as close (15 minutes away) as UPS (vs 2 minutes away).
Anyways, the main issue is that my package needs to arrive on time, or I will get a penalty against my payment — as well as a delay in payment. I explain this, every time I drop my package off to UPS. For the most part they get it right, but about ¹⁄₁₀ times the package gets stuck in the store for a day or two and it’s delayed a day or two on arrival — making it late. I don’t know why they can’t just drop the package in for delivery the day I bring it in, and what they are doing with it for an extra two days at the store.
So last week I dropped off another package, that was delayed by two days — costing me 10 x’s in late fees, versus what I paid to have the package shipped in the first place. So, I call up the local store to get answers — and I get placed on hold for 40 minutes before hanging up and calling back, which they conveniently took their phone off the hook with me so I would get the busy signal when calling back. This is a slimy thing to do, I understand you’re busy but people who call in are customers as well. Finally after another 10 minutes of trying to call back they picked up again, and directly put me on hold again for another 30 minutes. Finally I just gave up trying to resolve the issue with this store, and I guess I will now have to drive the extra 10 minutes to get the packages delivered on time, (And to the correct address).
It’s really to bad, because my families company uses UPS for all their packages — and we pay $ 10,000+ on some months for shipping (International, heavy and fragile items). Their corporate side has much better customer service, their individual store locations are pretty much hit or miss. It’s to bad the ones in Antioch are a complete miss with horrible customer service, idiots who can’t do their jobs right, and prices nearly double that of FedEX.