Walgreens

This is the worst pharmacy I have ever had the misfortune of encountering. I brought in a simple prescription for eye drops. I was already in the system, using my same insurance as always with (other) Walgreens. I was told it would take 3 hours (for eye drops?). They did not bother to follow up with me. I called four hours later and was advised they could not confirm authorization with my insurance. I asked them to follow up. They said they would not. They said to call my doctor and if that didn’t work to call my insurance company. I have NEVER had a pharmacy ask me to do this. That is their job and they refused to do it. I contacted my doctor who called the prescription into Fry’s where it is cheaper and I got 50 extra fuel points. I called Walgreens back and told them to cancel my prescription, because of their ridiculously slow service, lack of consideration in advising reason for delay, refusal to follow up with my insurance, overall crappy attitude and lack of concern for the most basic customer service. This pharmacy thinks they are the only game in town, but they are far from it. There are at least three other pharmacies within one half mile, all of which give much better service than this place. I will never return to this pharmacy, even if I have to drive 10 miles.

Went to the clinic to get a simple prescription. After an hour the nurse told us she was leaving for lunch and would be back in 45 minutes. Instead it was a full 25 minutes later than she said. I Waited to see the clinic nurse for over 2−½ hours and finally had to leave. Total waste of time. I’ll never try a Walgreens clinic again. i

I am beyond frustrated with this Walgreens’ HealthCare Clinic!
I went in Monday to get some vaccines and a TB test for school. I went in around 2pm as a walkin, they had no openings. So Susan the MA set me up with an appointment that night at 6pm. I filled out paperwork and I gave Susan my insurance info and she said they accepted it and all was good to go. I then go back in at 5:45 to check in. I wasn’t seen until around 6:20pm which was fine, whatever, I didn’t mind waiting. I then go into the doctors office and I tell her what I’m there for and etc. She gets me set up for my shots and then gives them all to me. She then sits there and enters in the information into the computer and then begins freaking out about why it’s popping up a certain way blah blah blah. She then proceeds to tell me that I owe her $ 173! Because of THEIR mistake. They didn’t double check the insurance. They had 4 hours to do so. FOUR HOURS. I was fuming. She kept apologizing and even pulled in Susan the MA to ask what the heck was going on. Both were confused but yet she still «needed to collect.» Are you serious? I am a student. I am unemployed. I went to this clinic because it was supposed to be cheap and easy. Good thing I had the money on me that night, but really? I left and was mad, yes, but I let it go. Came back Wednesday night to get my TB test read. I walk in to check in and everything was shut down. I had an appointment for 6:30pm. CONFIRMED APPOINTMENT! Went to the pharmacist line to see if I could talk to someone and then I was approached by some lady asking if I was here for an appointment. I said yes and she proceeds to tell me that the doctor went home at 6pm. Really? I was never notified. They had an old number on file but why did I fill out all of that paperwork Monday night for them to not even update it? I am beyond confused. Lack of empathy, professionalism, and just a pure lack of them doing their JOB. I let Monday night go because I was told I had to go back to that clinic. If I knew I could go to any HealthCare Clinic to have it read I wouldn’t have ever wasted my time to go back to this location. I will never return and you should definitely think twice about receiving any care here.

Stopped in at the Clinic for the first time. The gentleman at Theranos was prompt and professional and there was no wait. I also liked that it was a tiny needle and a short vial.
Thanks for making medical care fast and easy while keeping it clean and professional!

I have never been so frustrated! I made the appointment online; I entered my insurance everything seemed to be good… Got there 10mins early had to check in… all the same questions I answered online earlier, then I had to call to verify they took my insurance; was transferred 3 different times plus being on hold for 15mins (seems like an hour when u have 2 kids with you) to find out they don’t take my insurance… It isn’t faster, defiantly not easier I find this place a waste of time and space! Got right in to next care and they took my insurance…

The Walgreens I’ve always dreamed of… Lol. Ever since They did a remodel this place is excellent! It’s the Costco of Walgreens. There are aisles upon aisles of stuff and they’re open 24 seven. Fresh food brought in daily like at QT. Photo products also ²⁴⁄₇. Friendly staff and Super clean store. During regular hours there is also a take care clinic. Nice!!!

Been bringing my Dad here for years… never knew til last night that there was a Drive through. What a mice service for those with mobility issues.

I was really impressed with this Walgreens! I went out of my way to go there because it is the closest location to me with a take care clinic inside. The entire store is newly remodeled. The shelves are all back lit. The pharmacy and the clinic have monitors to show you queue of people waiting for service. This way you know if they are working on your script or it will show you when it is done and ready to be picked up. The monitor for the clinic shows the estimated wait time. There is also a section with deli foods and snacks that looked fresh and healthy. The only problem is that the wait between being seen at the clinic an getting the script filled was VERY long. I’ve also been to a CVS minute clinic and they put the scripts from the clinic ahead of everyone else as a courtesy. I wish Walgreens would learn to adopt this policy.