Carolina Pet Spa

I have two shih tzu’s that need regular grooming. Im not good about getting them in when they need to, but when I take them to Carolina Pet Spa, their tails start wagging as soon as I pull up. Its all I can do to run behind them to get inside. They may not care for the baths and the hair cuts but they love the attention they get here. Jennifer does a great job with the dogs.

I am super picky! I love my girl like crazy! And she is super attached to me and can shake when she gets nervous. After a serious drive, playing in the mountains, walks in rain storms, my poor girl was a mess. With all the holiday company coming to town, I wanted her to be fresh and clean while everyone is visiting and eating (almost nothing is more disgusting than a stinky dog under foot. So I called Carolina Pet Spa and they were gracious enough to squeeze her in. I took with me photos of what I like, everyone came to greet us, get to know her, and review requests. The facility was clean, welcoming, and ladies working there professional and personable. We left our girl and just two hours later picked up our gorgeous girl, who was happy and not shaking, trimmed perfectly, everything done exactly like I asked! I should tell you that my girl is a 6 year old Great Pyrenees mix (we think, we adopted her from the pound 2 years ago) so her fur is thick, and usually feathery like Dr Seuss at the ends Ü she now looks like a beautiful polar bear (per my request and photos I took in.) Thanks ladies!!! We’ll be back Ü

Our one year old terrier has always been hand stripped. It is a very specialized process. I had to seek out a new groomer as my regular groomer relocated and I had not been able to contact her.
Numerous emails were exchanged as well as phone calls with the owner prior to my appointment. I was very specific that he was to be hand stipped. It clearly states on their website as well that terriers should NEVER be clipped and I was very specific that he was to be hand stripped with some minor trimming to clen up his rear and bangs.
At his appointment I re-​reviewed what he needed and she said she said she would take care of him. She called me an hour and a half later and said they just got started as they were playing to get hom comfortable and I was pleased with that.
Upon pick up he was completely clipped!!! I was in utter shock and asked what happened. She said she hand stripped him then clipped him which makes no sense. She immediately offered to not charge me for the service and assured me the coat would grow back. I was completely dumbfounded.
I still wrote a check and left. Through out the day I became increasingly distressed that they completely messed this up and acted like it was my fault with lots of excuses.
After more back and forth via phone and email I got my money back and she recommended I find another groomer. I agreed and was able to get my original groomer back.
I do not recommended this groomer for any hand stripping jobs and they need to take it off their website that they provide this service. You won’t get what you want. There was another review on Unilocal about this same issue. Should have heeded that one.

Yikes; brought our lab in for a bath for the first and last time. Pretty sure leaving cotton balls in his ears (which we found a few hours after he was home) is not a «best practice» for groomers…

I recently moved to the area and have always had my almost 7 year old dog hand stripped, a special technique requiring training, tools and an investment in time that makes it difficult to find a person providing this service. Per the Pet Spa’s website, they offered it, and I was excited to have a place to bring my very furry dog. My husband emailed and received a very long, detailed and pleasant voicemail from someone at Carolina Pet Spa about their services and logistics. They were pleasant to deal with during scheduling etc.
When I picked my dog up, I first noticed that his hair looked dull in color compared to how he normally looks. When I got him in the car, I realized that his front legs were trimmed short (normally kept longer– terrier furnishings) and his beard gone. His hair had a prickly texture to it that I’ve never felt as he is a wire haired dog.
When I called back to inquire about the things I noticed, the groomer told me she had to bathe him 4 times because he was «so oily.» When I spoke to my old groomer back home, she said these are normal oils that you want in the dog’s coat, and that she’d never wash him 4 times in one grooming session. The woman who groomed my dog also said he had so much hair, that she wasn’t making progress, and had to use the clippers on him — exactly why I was wanting him hand stripped— to avoid clippers. My dog has gone his whole life without having his body clippered.
My dog definitely came home with less hair and wasn’t too distressed by the day, so I’ll give them credit for that. But I’m dubious about the hand stripping.

We used this groomer for over a year without incident. For some reason, after the new year, their quality of service declined. We showed up for a Saturday morning appointment and stood at the desk for over five minutes waiting for someone. My husband finally had to knock on the back door. The appointment after that, the woman who shares a space with the groomer was chatting with a friend and don’t bother acknowledging me until finally she was done and asked me what I was waiting for. Really? My complaints and displeasure mounted each time and I finally had to switch groomers. Customer service is huge. You can groom my dog to perfection but if you are rude and inconsiderate, I’ll go elsewhere.

I just took my maltipoo Oatmeal for a spa day and what a wonderful experience. He looks awesome and came home so happy! I will definitely be using Carolina Pet Spa again and again.

I usually bring my Golden here when I’m visiting my parents. Today I showed up for my appointment and they told me they didn’t have me on the schedule. I had made this appointment two weeks prior just to make sure I got a morning appointment before my drive back and this cancelation on their part was very inconvenient (no sorry or anything for the mistake either). I guess if you call ahead make sure you confirm with them a couple days before that you actually have an appointment.