Emery Medical Solutions

My first visit to this establishment, I picked them because they did X-​rays (which I needed), took my insurance, were close to my house, and offered a variety of other services I may need in the future.
I called a week prior and had no problem setting up a 10:45am appointment on a Monday, receptionist was very nice and helpful. That’s the end of my positive review.
I showed up 15 min early to do my paperwork, as I was a new patient and knew there’d be extra. Surprisingly, it was mostly just signatures, so that was taken care of quickly. Then the waiting began.
I was in the waiting room for 45 minutes, I watched several people that were there before and after me come and go. Finally, I spoke up and asked what the deal was, to which they replied «Oh, the guy ahead of you had a lot of tests to have done». There were multiple techs and I was just there for a simple pre-​op clearance chest xray, so unless this other patient needed every bone in his body xrayed and all the other patients were there for other tests, I call shenanigans.
I sat down and waited some more, finally around the 1 hour 20 minute mark I was the only person left in the waiting room and the receptionist called me! …to tell me that they were still finishing up with the other guy and I’d be called in a few minutes.
When I finally got called back I was in there barely 10 minutes (although it took the guy forever to decide how he wanted me positioned, and then after my 2 x-​rays were taken he had to get another guy in to verify that they looked right). I was never given an apology or thanked for waiting… the tech didn’t even acknowledge that I just waited over an hour and a half (not sure if he knew, but still). As I left, I gave them one last opportunity to acknowledge my long wait when I asked if they were sending the films directly to my doc. They answered my question but that was it. Not a shred of concern that they made a patient with an appointment wait over an hour and a half when some walk-​ins had come and gone within 20 minutes.
I understand that some patients can take longer than others, but to not tell me that they’re running behind on my appointment until I call their attention to me is just absurd. And not even an apology! The people there were mildly friendly, the receptionist didn’t seem to care at all nor did she show any initiative to get me an estimated time of service or ask if I’d like to reschedule. I’m lucky I work on my own time schedule or I would’ve probably been in trouble with work.
Needless to say, as convenient as it was I’ll inconvenience myself and drive somewhere else to get any imaging tests done in the future.

I went to Emery Medical in Apopka to have a CT Scan and they did a great job. The staff was friendly and the office is very nice. They got me in and out on time without a long wait. I highly recommend Emery Medical Solutions.

My mom had a sleep study done there and was treated very poorly. The technician talked all night and I could hear her with another patient. I was never so glad to get out of there. The girl was rude when I asked her to be quiet. No empathy at all!

My family doctor suggested I have a sleep study done because I do not wake up feeling refreshed. He stated that the group that would perform the sleep study would call me to make an appointment. I received a call from Emery Medical Solutions to schedule the appointment, but I did not have my calendar in front of me and I said that I would have to call them back to figure out a convenient time. We had just moved, I broke my finger, and was going on two out of state trips so things were hectic for me and I did not call her back…
Imagine my surprise when I received a package of paperwork in the mail on ⁹⁄₇ that stated that I had an appointment on ⁹⁄₈ and that if I did not provide at least 48 hours notice I would be charged a $ 250 fee! (Since I received the paperwork less than 24 hours prior to the appointment providing 48 hours was impossible.)
I called there first thing on ⁹⁄₈ and asked to speak to the facility manager. I spoke with Amy who stated that she arbitrarily assigns people appointments «to get them to call back». I consider this bullying and manipulative.
In addition, the package I received had the mailing label upside down, was mailed to the wrong address, and the top half of the included map and directions page was cut off… If someone can’t put together a simple package of information in a professional way am I really going to trust them to conduct quality medical tests?!? I think not!
After I told Amy that I didn’t appreciate the technique of trying to bully me into an appointment she had the nerve to ask if I wanted to go ahead and schedule an appointment. My response, «Absolutely NOT!»