Wiselook Cleaners

Dreadful. The receptionist barely speaks English so communicating concerns is almost impossible. She had to call someone on the phone to ask if they could clean some pillow covers that clearly said dry clean only on the tag. I told her I was concerned that she didn’t seem confident about being able to do them and that if the actual cleaner was concerned once he/​she saw the pillow cases that I would rather they just don’t touch them and call me to pick them up because they were very expensive. I had to explain that 3x because she didn’t seem to understand. Then when she could see that I was considering leaving she started reassuring me that they could do it. I’m mad at myself because I should’ve just left but she had already started cashing me out. I have never had to pay BEFORE the service was done so I knew that was a bad sign. So I picked them up today and just as I suspected, they look awful. It looks like they were only pressed and nothing else. When I told her they still looked filthy, which was completely obvious, she argued with me and said no, no they were dry clean (ed). When I told her how upset I was and that I wasn’t coming back because it was a total waste of time and $ 15.75, she just stood there and stared at me. She didn’t offer to fix them because she refused to even acknowledge how dirty they were in the first place. I don’t know why it’s so hard to find a good dry cleaner around here but it’s very frustrating. My advice — when a ‘cleaner’ has a filthy, dirty lobby — run!

I don’t do a lot of dry cleaning, but I was driving by, and landed here as I saw they were open before I had to be in to work. Dropped off my suits, and although their signage said I could get them back that day, I didn’t rush it, and got them the next day. The job done here was very good, and they were available at the promised time.
What put them over the top for me was their integrity. I had left a few things in an interior suit jacket pocket, and they immediately called once they found it. When I went to pick the things up, it turned out to be a check, as well as a few other things of value. I can truly appreciate a place that calls me, as opposed to leaving it until I get there, or not telling me at all. For that, plus their quick service, they have earned a repeat customer.