The UPS Store

Friendly staff goes a long way. It is a bit a drive for me but I drive there because the wait isnt as long and the staff is pleasant.

Great people, convenient location. Been a customer since they opened eight years ago.

Buyer beware! There is major markup on their stamps. Yesterday, I shipped a lot of packages through the UPS store. I shipped 5 international and 2 domestic packages using USPS. I had all the packages ready to go. I had everything filled out including the customs declarations. I asked the counter person if they were more than simply going to the post office. The counter person said «Yes because you are paying for convenience.» So I asked «How much more is it?» The counter person said «Just a few dollars.» I trusted the counter person at her word. When I got home, I compared prices with the Post Office. Wow, they are 70% more than the Post Office. I spent $ 153.14 at The UPS Store. The Post Office charges $ 89.75 for the same service. That’s a difference of $ 63.39, a 70% markup. Mind you, I didn’t ask them to pack anything. All they did was type the information that I provided into their computer and seal the envelope. They didn’t provide any service that the Post Office would not have provided. I feel silly that I just didn’t go to the Post Office. However, it was at the end of the day and the post office had just closed. The UPS Store was open another hour, until 6pm. I wanted to get these packages shipped.
The staff wasn’t rude or mean. They were pleasant and courteous. However, the markup is unjustified. I would rather they would charge admission or charge a package drop off fee, rather than marking up postage. Things like this happen, when you walk into a franchised store. However, I asked them specifically. They should have said something, anything else than «just a few dollars.» I should have walked away feeling good about using The UPS Store. Instead, I felt as if I had been lied to, taken advantage of, and stupid for trusting them at their word.