Dental Group of Arcadia

The office was clean and parking was easy. Those are the only reasons why I’m ok with the 1 star rating. The rest of my experience was absurd! I waited approximately 15 minutes to be called from the waiting room. X-​rays of my teeth were promptly taken. The x-​ray tech starting walking me to my exam room, but someone else had taken that room, so he sat me in another room. A woman came in and checked my gums with her assistant (I don’t know their names because they never introduced themselves) and leaves. Another person comes in and is about to do the same thing and then sees someone else already checked my gums (also don’t know their name because there was no introduction). He tries to up sell me on a deeper cleaning which I decline. Another women comes into my room in another attempt to up-​sell me on a deeper cleaning and a cavity filling (she didn’t introduce herself either). Finally, someone comes and does a standard teeth cleaning (still don’t know any names). After the cleaning, he says he will send in someone else to do the polish. At this point, I have been at the office for 105 minutes, when I found someone walking down the hallway and asked if anyone is going to polish my teeth. They send in another new face (again, no introduction) and he rushes to do my polish because I had been there for so long. The man walked me to the front and reminded me to make a follow up appointment. I told him I’m never coming back here.
I had 5 different people examine my teeth. No one introduced themselves or explained what they were doing. My appointment was set for 10:00 am. I did not leave the office until 12:00 pm! Never in my life have I had a more disrespectful experience from a medical office.

The staff and dentists I encountered here employed scare tactics and coercion while attempting to induce me into paying an above market price for a deep cleaning (for four quadrants). It had been about three years since my last dental cleaning and I expected to need some work. Upon examination, the dentist recommend a deep cleaning if I wanted to avoid several root canals and tooth extractions. Panicking, I began to entertain the idea of anything they might suggest to prevent such maladies. Then another staff member enters the room and began discussing pricing. The price was $ 2,700 for a deep cleaning of all quadrants. Knowing that the average price for such a procedure in Los Angeles was about $ 900 at the time (2014) I rejected the proposal. After my clear rejection of the offer, the staff member then continued to haggle with me and continued to remind me that I would do myself serious harm if I did not have the cleaning done. After nagging me for about twenty minutes, I left the office. After consulting with another reputable dentist, I found that I was able to get a deep cleaning at market price. And after all the threats and scare tactics employed, it turns out I was never in danger of requiring a single root canal or extraction.

I had crowns, fillings and night guard order done in two months ago at Dental Group of Arcadia. And I was uncomfortable with unbalanced crowns done. So I request to fix it two times. But each time was getting worse with doctor’s treatments. I still can not chew on teeth with crowned. But I’m afraid to go back to their treatment to fix it.
Also their price range wasn’t fair to compare their skills.

BEWARE OF DENTAL GROUP OF ARCADIA-​DO NOT GO HERE!!! 1 star is too many.
I really wish I would have checked the reviews on this place before scheduling and appt. I used ZocDoc just to easily look up a place that took my insurance.
I went here for the first time last Monday for a cleaning; nothing was bothering me whatsoever. All of a sudden the Dentist was telling me I needed a crown and possible two root canals and another crown, but they wouldn’t know for sure till they started drilling. They told me everything else looked fine and that I would just need a regular cleaning. Then later they are trying to sell me the irrigation cleaning and said it cost $ 120; I declined and so after they did my cleaning they asked if I wanted some special medication on my gums for the inflammation caused by the cleaning and said that would cost $ 120, again I declined. Before the cleanings they had the «finance lady» come in and talk to me about how much the crowns and such would cost and we were looking at over $ 900, and up to $ 1500 if the other crown was needed. They tried getting me to do everything right then, but I said I had to go back to work.
When they were scheduling the return visit to perform the work they initially said I would have to come on a day the endodontist was there in case of the root canal; but it wasn’t possible for me to come back on the ONE day a week they were there. So they said, that’s ok, if the regular dentist thinks it needs one, she can do it herself, she’s a really good dentist. They then tell me that sometimes we just tell people they need a root canal so they can be prepared, but most of the time they don’t need it (WTF?!) Anyway I made the appt and left with really bad vibes and like they were just trying to up sell me on stuff.
When I got to my car I pulled their 2 star rating up on Unilocal and was mortified by what I read. I proceeded to look for a 5 star dentist and came across Monrovia Dental Care, which had outstanding 5 star ratings across the board.
Had a consultation last week and she found nothing but 1 deep filling that she felt was so not necessary of a root canal and crown. Checked everything else and she thought it looked fine. Treatment of a filling and a lining was performed today, and I had the best experience. Very high tech equipment and a wonderful staff all around. She even toot pictures a few times through out the process and showed me the before during and after of the cavity. Amazing!
GO TO MONROVIA DENTAL CARE IF YOU ARE LOOKING FOR A DENTIST IN THE AREA!

Horrible place ! Listen to the other reviews, this place should definetly be closed down due to all the scamming going on here. They will try to nickel and dime you. I went here when i was like 22 i remember paying Like 1200 bucks out of pocket i forgot for what a long time ago. My insurance didn’t cover it or something like that. It seems your insurance never covers anything here (or hardly covers anything) then i came back about 2014 which was 2 years ago. I paid about 1200 out of pocket again. Then i was like im going to go on Unilocal and check them out and sure enough what i suspected they are a slimy dental group. In all my years of going to the dentist, I’ve never even paid more than 20 dollars out of pocket. But with them ive paid about 2200. So today i went in, no choice but too since i havent been to the dentist in about a year, and didn’t want to go but had to, no choice insurance was about to run dry this month. I go in get x rays which took forever by the way. Doctor looks at them sees a few things wrong with my teeth and starts naming off all these treatments, all this mumbo jumbo blah blah blah. So I’m like okay sounds good i will get them does my insurance cover any of it? Lady with clipboard comes in. Starts saying the prices 175 for this treatment, another 175 for that treatment, and they wanted me to get a mouthguard too for 400. And another treatment for 55 dollars. All of which my insurance didn’t cover for shit !!! so if you add all that up its roughly about 800 dollars. I just went in there for a simple teeth cleaning ?! Now im trying to get hounded for 800 dollars? Out of my own pocket ?! I told the lady hell no, just give me a simple cleaning which i went there for in the first place. And would you would of guessed? My i insurance didn’t cover it ! I think the lady got butt hurt cause she told the doctor that did my work and he made my time in the chair very unpleasant he just speeded through it, my teeth are still hurting through his work and then after the procedure was done he was like ok all we need to do is polishing. Then i was waiting forever for a simple polishing that takes 5 minutes i was waiting in my chair for like 20 minutes i finally got out of my chair then had to flag someone down i was like wtf. Then he finally polished my teeth. Looked at the clock 3 hours passed teeth still hurting 55 dollars i still paid. These people must be making crazy bonuses or something with all the people they sucker out of money i hope the place burns down

* WORST DENTIST OFFICE EVER * DO NOT GO HERE! YOU WILL REGRET IT. PLEASE BE AWARE THIS LOCATION IS ABSOLUTELY THE MOST WORST HORRIBLE AND UNPROFESSIONAL PLACE!
They hurt me a few times and did not bother apologizing. They chipped my teeth, made me bleed, aside the bad dental work the so called billing/​insurance female b*** went ahead and charged my bank account in advance. When I noticed the transactions I called right away and the only thing they said was «oh just come in and we will give you a free whitening for the inconvenience»
Wow really???
I was perfectly fine before, they screwed my teeth and my pocket! Never again !!!

*You have been warned *
Don’t let this happen to you

My fiancé and son both come here and they have had great experiences. Today was my first visit in about 9 years because of no dental insurance and it was a great experience. Very patient with me with my x-​rays because they had to stop like 15 times because I kept on gagging. Very clean inside, and friendly, amazing staff… definitely recommending to all!

I should have listened to my wife when she told me about the BAD reviews here on Unilocal concerning the Dental Group of Arcadia.
They took xrays and then made me wait 45mins in a room only to tell me my insurance doesn’t cover their fees. They also wanted me to pay them $ 1400 due to the insurance not covering what I needed. Seems like that is their favorite number.
Anyway, I tried to tell them I had another insurance through my wife, and they said they would look it up and call me back. They never did.
I can say with great certainty that I will never go back there for any of my dental work ever…

Really had a great experience. really quick and professional. all the staff from front desk to finance really good and helpful. got my tooth pulled out very minimal pain. thanks everyone…

Don’t bring your family here it is a scam place .I will report them to the ADA and cancel my medical insurance with them, me and my wife and will tell my coworkers too.

In the middle «3 stars» to be fair — Ok. I haven’t been there yet. However, I called several times to get the names of the attending dentists. This appears to be a large dental outfit. Yes, I am very dental-​phobic due to a pedodontist (children’s dentist) whom I believe to have been a torture specialist during the Vietnam War (not kidding). What I got was, «Dr. Martinez and Dr. Wang” — - I have been a resident of SoCal all my life and I knew that if I did a search on these names, I’d get about 500,000+ results. When I asked for first name, perhaps with a middle initial, I was made to feel as if I was some kind of obsessive/​compulsive weirdo… I asked,“Does this inquiry make sense?» I got no reply. You tell me: Should I take the next step? Thanks for reading!

**BEWARE** ** BEWARE** **SCAM** ** BEWARE** **BEWARE**
BEWARE! This place is a scam. If you are looking to get your teeth cleaned via insurance look elsewhere! They will take X-​rays, examine your teeth and then tell you to pay $ 1k or more (they asked me to pay $ 1400!!!) for deep cleaning or some other made up story. After I told them no I don’t want deep cleaning they still didn’t clean my teeth! It’s a money mill for them. Unfortunately, I didn’t do my research before seeing these scam artists.
Hopefully someone will read this and find another more reputable dentist office to seek work.
Reviews speak volumes about a business!

I want to take a minute and show my gratitude for Dr. Martinez, I have been her patient for the last year. She is by far the best dentist I have ever have!
She is:
Informative– she takes the time to thoroughly explain the procedures which allow me to be an informed patient.
Chair side manner-​always positive, explains what she is going to do next and is very personable.
Treatment– she is very skilled, well paced and always get fantastic results.
It is my pleasure to be cared for by her and her staff. I really loved Julio and Elena, I liked how well they work together to bring patients in and out. Great team work !!

Wanted to commend Dr. Martinez and her staff on the great experience my 3 year old had at his first dental visit. Everyone was very gentle and made a scary situation for a three year old not so scary. Dr. Martinez was very patient and explained to him everything she was going to do and the tools she would be using. I will definitely be coming back.

I recently visited Dental Group of Arcadia after another dental office placed a cheap crown that broke. When I arrived, the front staff was very nice and friendly. I didn’t wait long to be seen by the dentist. The dentist was very professional and knowledgeable. The dentist understood my frustration and spend time explaining the reason the crown broke but basically due to cheap material and recommended a good quality crown (Lava crown). Within a week I had my new crown which fits well and I am very satisfied with.
Overall I am very pleased with the office and dentists, the staff is very friendly and dentists are skilled and knowledgeable.
The facility is spacious and clean. The staff are well dressed and professional.
I recommend this place to family and friends

I’m just getting home from getting my wisdom tooth extracted, since I walked in the office everything was so fast. It was my first time actually getting seen here, it was the best decision I’ve ever made, Esther was the best assistant and made everything so comfortable starting off with X-​rays. Dr. Martinez was fabulous not only is a doll she smelled so good lol .Very clean unlike other Dr’s apart from that it took her about 2 – 4 minutes to do the extraction… I’m such a chicken with needles but I had absolutely NO PAIN… I was in and out. I will definitely return. Thank you so much. Guys hope there were more stars

It looks like Dental Group of Arcadia/​West Coast Dental has hired a firm to bomb this site with fake positive reviews. I see multiple 5 star reviews from two dates in April and May — most of which also amazingly went to «Hub Plaza Dental Group» and posted a five star review of it last September. Anyone know how to ask Unilocal to remove fraudulent reviews?
My own review below was quite brief — I intended to return and flesh it out, but never did. However, my experience echoed what many, MANY subsequent posters have described: appointments that don’t begin until at least an hour after the scheduled time, hard-​selling dentists claiming that lots of work is necessary, for which they overcharge by thousands of dollars, refusal to even do a basic cleaning until expensive work is done, and so on. The work they do is shoddy — I agreed to an (unnecessary) root canal and crown, and their crown fell off within a week. I had to go to another dentist, who fixed it promptly.
But what is truly despicable is that they don’t just limit their sleaze tactics to adults — they treated my five year old daughter’s mouth as yet another cash machine. I feel horrible as a parent that I let these crooks pull her tooth and put in a crown, because I foolishly trusted that they would be honest about what work was needed. Never, ever again.

I do not wish this place on anybody!!! Please do not bring your family to this Dental office of doom! They say that they specialize in children’s dentistry. Little did I know it was specialized in traumatizing your kids. They use what is called a papoose to hold down kids while they are having treatment done. Just take some time to do research for a REAL PEDODONTIST. There is some great ones out there.

Horrible place!!! This place said i had 13 cavities then I went to a different dentist and they said I had zero cavities! I would not recommend this place to anyone!

First, just let me say that Unilocal reviewers come in all stripes, and DENTAL OFFICES get short shrift from TOO MANY of them. It’s understandable — Dentist visits come with a lot of tension and apprehension, especially in those WHO HAVEN’T BEEN TO THE DENTIST very often or in a long time. Consequently, the normal and customary business practices of the modern dentist’s office can catch them off-​guard, and they can project a lot of anxiety and disgruntlement onto an experience that simply doesn’t deserve it. Conversely, those patients who visit a dentist and get satisfactory outcomes are note terribly motivated to run to Unilocal and leave a positive review, so the # of negative reviews of dentists often outnumber the positive ones in many cases, and it’s not always justified.
In the case of the Dental Group of Arcadai, I’d like to leave A POSITIVE REVIEW, but I might be more empathetic with those who left negative reviews, and I’d like to offer a theory and explanation that might give those considering this dentist’s office an accurate and balanced perspective.
I am a 57 year old single male patient who got his last cleaning from a different dentist in March 2014 — a periodontal maintenance. I got a «deep cleaning» in June of 2013 from that dentist, and I was disenchanted with them because I thought the communication between treatment coordinator and patient was substandard. I experienced a similar deficient communication experience here at Dental Group of Arcadia, and that is why they are not getting 4 stars, but let me elaborate.
I am on a Deltacare USA HMO plan, and the dentists in that network are less than the Delta PPO plan. Dental Group of Arcadia is them, though and I liked the location so I signed up without researching them.
I had a quick and good experience in the lobby intake process and was seen by Dr. Lee promptly, who quickly and efficiently assessed my mouth. I thought I’d been doing a good job of oral hygiene, but it turns out I needed more frequent cleanings, and as a result of my age (57) there were developing issues with a number of teeth that compelled a diagnosis of «abrasion fillings,» «filling replacements or crowns in lieu of filling replacements» (this is where the miscommunication took place), and a few deep pockets (5’s) even though I’d had a deep cleaning a year and a half prior and had been trying to keep up with my oral hygiene.
Dr. Lee, in my first visit, isolated two teeth that needed fillings removed and replaced with crowns, with one of them requiring a root canal, as the filling was very close to the nerve and removing it would compel a root canal. There were approximately 4 other teeth where she would prefer to put crowns on them rather than repair the fillings because the fillings were large and there was additional conditions such as exposed roots at the gum-​line which compelled her to recommend crowns.
Unfortunately, the treatment coordinator, who was listening to me express my worries about budget, listed those 4 – 5 teeth on the treatment plan as «filling replacements» INSTEAD of crowns, for $ 230 each. I didn’t realize that these teeth really required crowns until my 2^nd visit the next day (they had a cancellation and fit me in!), when I asked Dr. Lee about what treatments were the priorities, as I could not afford to pursue all the items on the treatment plan. I also asked if I could forego the «laser» cleaning in the deep pockets and save $ 150×2 quadrants.
Dr. Lee was very patient and sincere, and, as I later determined, 100% honest and professional about what I was facing. First she said «sure» I could skip the laser treatments, designed to kill bacteria efficiently in deep pockets. The scaling cleaning by the hygienist would have to work a little harder manually in those areas and get the most they could, but this Laser treatment is a premium treatment, and many many patients don’t receive it in the course of an ordinary thorough cleaning.
Next she explained why she preferred crowns on my 4 – 5 teeth, but she was unaware that the treatment coordinator had listed those teeth as filling replacements only. When I discovered that, when the treatment coordinator returned to my dental chair with a revised treatment plan outlining my priority treatments, I was confused that fillings had turned into crowns.
Dr. Lee returned and we sorted it out — also Office Manager Diana Castro was quick to attend this conversation and took control of my treatment plan going forward. It appeared that the treatment coordinator did not have a clear understanding of what the dentist preferred for all my teeth, and was outlining a treatment plan that was as cost effective as possible.
I checked with my cousin who has a dental practice in simi valley and he agreed with Dr. Lee’s diagnosis 100% and offered me a savings on crowns, so I decided to go there, but I was favorably impressed w/​the Dental Group of Arcadia.