Spa Xanadu

My friend had given me a spa week gift card and Spa Xanadu was one of the closest places to me that accepted it. I scheduled an appointment for their hydrotherapy bath just to test everything out and I have to say it was a wonderful experience. I did end up wandering around a bit as it was my first time and I came in through the back (note: if you do come in through the back the reception desk is all the way through the frosted door in front). However once I found my way I was able to check in quickly and was led back to the locker room immediately. The bath and the scalp massage were wonderful, and whatever they put in my hair made it incredibly soft. Eveyone was kind and helpful and I left feeling very relaxed. Unlike the bad reviews here, I had no difficulties using my gift card and the customer service was excellent. You could get a cheaper massage elsewhere, but this place is definitely worth the money.

Just experienced an awesome deep tissue/​stone massage under the wonderful hands of Amanda. I upgraded a gift certificate and am so glad I did. Had I known the hot tub, sauna and steam room were available with most services, I would have planned my afternoon accordingly. I guess I will have to save that for the next time I visit this little oasis in the heart of Arcadia.

Use to be a fan of this place but their prices have gone way up to 95 dollars now. Rather go to a more luxurious spa if I’m gonna pay that amount.

This was the first time I’d ever gotten a body massage and I was looking for a place to take my mother for her birthday. This spa is less than 10 minutes away from my house so I thought I’d try it out.
When we walked in, Anna, the receptionist, was incredibly welcoming, she was always smiling and always so friendly. She had no problem helping me out whenever I’d ask questions. Don’t be fooled of how small this spa looks on the outside, because I believe there’s three floors with more than a dozen rooms!
We started off with the jacuzzi and sauna room that was EXTREMELY clean, while we waited for our masseuses. I chose to do the facial & massage package for my mother and I in the couple’s room. My mom had Silvia and I had Natalie for our massages. IT WAS AMAZING. I’m usually terrified of massages because I feel like I’m too weak for them and that I’d be in pain and sore for weeks, but NOPE, this was the best massage I’ve ever gotten! (Yes actually at some parts I wanted to scream but I felt incredible afterwards lol)
Right after we finished with our massages, we were asked to wait in this cute waiting room for our facials. They even had complimentary tea and snacks while we waited! Ruby called my mom in and another worker named Ana called me in. She was so honest about everything, I loved how sweet, CLEAN, and gentle she was.
After our sessions, my mom and I ran to the sauna room/​jacuzzi and stayed for another 30 minutes. I am in LOVE with this place!
I’ve been to so many facial places and none of them can ever compare to this. You can say I am germaphobic, so when I say this place is CLEAN, it’s EXTREMELY CLEAN. I am definitely coming back. My mother enjoyed it so much. I’m glad she had a morning to relax. (:

We were visiting the area to attend a wedding. After a few days in disneyland I was looking for a massage. The spa had a special facial massage package that I indulged in. The experience was wonderful and I was wishing I had more time to enjoy all the amenities. You could spend a day here being pampered from head to toe as they also do hair. nails and pedicures. I am hoping to return to the area to do this. My massage therapist Sylvia gave me the best massage I’ve ever had!

It’s clear this is a place that is making the great majority of It’s income more from the beauty & spa treatments for women than anything for men. The shower in the men’s locker room smelled of mildew — a major deal-​breaker for me and evidence it is not being maintained daily, and the shower controls were an unexplained mess, with the whole bank of outdated controls. After much experimentation I managed to get it all working. The steam room was cold when I got out of the shower but then a minute later started heating up, which means either the girl forgot to turn it on after showing me to the locker room, or it takes a very very long time to heat up. It’s a disappointment — I was hoping I’d found an oasis where the next nearest thing like it is Pasadena, but no such luck.

I wanted to love it, I really did. First off, when I walked in the receptionist didn’t even greet me. She looked at me as if I didn’t belong in the facility. I had to tell her why I was there instead of her asking me and greeting me like a normal receptionist should. When she took me to the men’s facility she just rushed through everything and didn’t show me how to operate their shower, or steam room. So when I settled, she didn’t even check back a few minutes later to see if I needed anything else.
However, my massage was HEAVEN. I don’t remember my therapist’s name, but she was european and was so nice, and had hands from god!
My facial, was mediocre. My esthetician didn’t even introduce herself, she didn’t even ask me about my skin concerns, and didn’t even tell me what she was putting on my face and what it was for. SHE DIDN’T EVEN STEAM MY FACE!!! For all I know, she could’ve just put soap, and after she didn’t even make recommendations or products I should use. She just wanted to get off the clock since it was closing.
The only nice and great customer service was the lady who checked me out. She actually had a nice approach and didn’t seem like customers are a burden to her. I was so disappointed with the customer service in general. The facility is very nice, and luxurious, and my massage was excellent. I would come back for a massage, but a facial not so much. I’m not going to pay over $ 100 again to have something done to me I could’ve done at home.
I do want to give it another shot, but just for a massage.

Everything about this place was… off. Décor was good but that’s about it.
Receptionist that checked us in was unfriendly, rude and un-​welcoming. She asked us if we are allowed to use the spa after our massage. Confusing! Why is she asking us??? And when we respond with a «yes», she says no we can’t use the spa because we didn’t book a facial with our massage. I let her know that we didn’t have the option to book a facial even if we wanted it because they were fully booked, so we should have been able to use the spa since they weren’t able to accommodate our facial.
The deep tissue massage was ok… nothing special. But after the massage, the masseuse said she would wait outside with iced green tea. She was nowhere to be found. We helped ourselves out, maneuvered through the facility and to the reception area BY OURSELVES. Weird!
The prices are Burke Williams prices. I tipped the full 20% because the receptionist asked me if I wanted to add a «20%» tip OUT LOUD. What place asks for a specific tip percentage!!!
Spa days are supposed to be special, relaxing, pampering, and something you long to do soon again. I didn’t feel any of this and have nothing good to say about my experience at Xanadu. Thank you Xanadu for making my spa day, which I don’t have very often, such a failure.

My Husband and I visited the spa this past weekend and I left feeling very disappointed with the customer service. The massages were great and the couples spa room was very nice. The one gripe I have about the massage is that my husband was told that stronger pressure would be an additional $ 10! That is not an add-on…that should be included based on preference.
As for the facials, it sounds like my Husband received a better treatment than I did. The lady he had used different tools on him, offered some great tips and even offered him an add-​on which he chose. The lady that did my facial hardly said a word and never offered anything additional.
The biggest disappointment came when I went to the register to pay. When I called to book the package, I had been told on the phone that I could use my spa finder gift card towards the package. I presented my gift card and was told that it could not be applied towards the package. I explained that I had previously asked when I called in and she apologized but said that in order to pay with the gift card the services would need to be itemized out which would have made the total higher than the package price. I was very disappointed with the fact that they acknowledged that the other person was incorrect and yet did nothing to remedy their error (the lady seemed to imply that this wasn’t the first time that this had happened as she knew exactly which person I had spoken to on the phone). I doubt that we will be returning to this spa in the future.

I just had the most amazing facial by Susie Q. She went above and beyond to make sure my experience was enjoyable. The products used were very gentle and left my skin feeling baby soft. My shoulders, head and face have never felt more relaxed. I will definitely be coming here again and brining my mother in law for services. I can’t wait to come back. Thank you Susie for working magic on my tired skin. I have never felt more rejuvenated.

Had a great massage from Amanda. She was mindful to focus on my problem areas and applied the perfect amount of pressure. Also received a facial from Nancy. I didn’t know it was possible for facials to be relaxing. Great experience overall.

Had the best massage I’ve probably ever had here, about a week ago. I’ve been super stressed because we are moving to Hawaii and clearing out the house and the stress that comes along with it. Amanda was my masseuse and she picked up on my high stress energy and gave me an almost acupressure massage that had me walking out forgetting about anything I was remotely stressed about. I walked around on a cloud for the next few days! I will go back and see her again before I leave at the end of this month. And I will always visit Spa Xanadu every time I come back.

I have been twice. The first time was a massage after a long flight. The second time I brought my friend for a facial and massage. What I really enjoyed and why I returned is the spa experience. You pay for a service and can utilize the spa area — steam room, jacuzzi, relaxation room. When I go, it’s never just a service but an experience. The staff are super friendly from the reception to services. I thought the prices were reasonable. Parking in front is limited on street.

Just had another glorious one-​hour massage here, on our 9^th month as members! It feels like home to us now! Wonderful folks, nice facilities and great therapists! I’ve tried four of them to date and I have not been disappointed!

On July 17, Donna at Spa Xanadu gave me the best skin-​treatment/​facial I’ve ever had. You’ll see in my review history that I’d actually had a not-​so-​good massage experience there last January, although I understand that isn’t at all the norm. This time — five stars, all the way. Yes, straight guys like cosmetic facials… because some of us don’t give a _​_​_​_​if other guys think having blackhead-​filled pores is somehow more manly ;-)
Not only did Donna clean up my skin, but the treatment includes some phenomenal scalp, neck, hand and arm massage.

I came back for a body scrub and hydrotherapy… Wow, I feel so clean and I’m pretty sure I smell amazing, to boot, although I think hydrotherapy isn’t my thing. Sylvia was amazing. I was feeling really weak after the hydrotherapy. I think it was just too hot and my body couldn’t take it. But she immediately cooled me down and let me take a break. It was really attentive of her. And she put something in my hair that smells AMAZING. I wish I had asked before I left.
I think Spa Xanadu will my place for body services — scrubs, wraps, detox. I definitely want to try the seaweed wrap in the near future!

I tried this place out and was pleasantly surprised. The have all the amenities of the big fancy massage places, I had the place to myself which was nice! I tried out the body polish which I had been wanting to try for a long time.
After my first visit I have received emails with promotions but have been too busy to take advantage of, but I intend too! I really like that I can book online and it shows the time slots they have available, that is awesome!

If you want the best massage of your life, call Spa Xanadu and insist on Allen Medina!
You can either call Spa Xanadu or contact Allen directly at 626−626−6959. His deep-​tissue massages are very effective for muscle pain issues. Since I have been having massages twice a month by Allen, my back spasms are virtually gone. My best friend, who has MS, lives in Oregon and whenever she comes for a visit she goes to Allen who helps her greatly with her muscle spasms.
Xanadu is a lovey spa; pretty, clean, quiet, smells wonderful, serves delicious spa-​water, and has a very friendly atmosphere. I recently decided to switch hairdressers, so now Michael Keller who also works at Xanadu, cuts my hair and gives me the best cut of my life! I pass by many spas and salons on my drive from Altadena to Arcadia but it is really worth the few extra minutes drive to get the best at reasonable prices.
I’m not a facial or mani-​pedi gal, but of course all of these services are available. Anna gave my 85 year old Dad a lovely facial during his hospice days and treated him like royalty. You will not be disappointed with the quality of service at Spa Zanadu!
By the way, parking behind the shop is free :)

Very Disappointed… Will not go back ever again!!!
I usually take my grandma to the Korean Spa in Rowland for scrubs and massage, I was looking forward to Spa Xanadu because it is closer to home.
I called at 11am to see if they have a special for scrub and massage and they said yes $ 110, GREAT! a bit more than the Korean spas, but hey don’t knock it until you try it, plus it is closer.
Since they only had one availability I told them I will just do the $ 25 admission fee and hang out at the sauna while I wait for my grandma to get the treatment.
After the treatment which grandma did not like :(I went to pay, the girls in the front were confused whether I was checking in or checking out… after about 10 — 15 mins and getting another girl to help out they told me it was $ 150. When I asked them they said they gave me a special and did not charge me for the $ 25. I was about to ask please don’t give me the special just give me what you agreed to on the phone before I came $ 110 (scrub and massage) and $ 25 admission fee = $ 135.
$ 15 is not a big deal, it is the principle of the matter and the fact they made it sound like they were doing me a favor by giving me a discount…
Disappointed… and annoyed… never again Spa Xanadu.

I seriously had THE BEST massage today! I have been to my share of spas and I don’t think I have ever had a massage better than what I received today! The amenities were nice with showers, a sauna, steam room and a jacuzzi. They have a little area for teas, water and some light snacks. All of that isn’t important because I left feeling so great that I wanted to join for membership right then and there! It is pretty pricy but there are always deals on the web so keep an eye out!
Come 30 min early if you are getting a facial and massage. That way you can go to the sauna for a few minutes before your facial to open up the pores. You can go back to the spa area after your facial but it is not recommended to go back to the sauna after your facial for obvious reasons. So get there early!
I recommend: xanadu massage