The Cheesecake Factory

Slowest. Service. Ever.
Came on a Friday night trying to have a nice meal, never mind the wait because it was expected. But once we were seated we waited.for.ever for our waitress to take our order and then waited for ever for the food to come only to see she had put in the wrong order for me. I tried to drown my sorrows in my sangria but could not get through al the ice to actually taste the drink. No exaggeration but when I scooped out the ice it completely filled my plate, I had maybe 55% of the cup full. I waited longer for them to make my meal (which unfortunately was bland) and of course by then was extremely disappointed. But no worries, because I got to wait wayyyy more for the check too. Not coming back for a looong time. They made me wait so I’m sure they won’t mind waiting for me to come back.

I like the food here but the service is terrible on Fri/​Sat nights. They do not handle the crowds well. My mom recently walked in (on 2÷6÷15) and asked for a table for 3. She was quoted a wait time and noticed that she had been waiting much longer than they had stated. She noticed that the guy handling the front desk (white male with facial hair) was allowing his friends to cut the line. When he noticed that she saw what he was doing, he misled her and told her that she would be next. He did that four times. The manager on duty failed to address the situation properly. They need to hire a more competent manager on the weekends.

Tried to call in an order for two desserts and after waiting 15 minutes on hold I abandoned that strategy and just drove over. I then waited in line for a few minutes and when I asked the guy about the wait on the phone he was completely unapologetic, and just blamed it on the receptionist. I then had to wait 5 minutes for them to package up the two desserts which could have all been avoided if I wasn’t on hold for so long. It would be far more understandable on a weekend but on a Monday night at 8:45 I’m not sure what could have been keeping them all so busy. Very disappointed. Don’t bother trying to phone your order in, you’re better off going just about anywhere else for dessert.

My first time ever coming to this restaurant chain.
Party included Myself, Husband and 2 young Children
Arrived around 6:30pm on a wednesday. Our wait time given was 15 minutes, we were seated in about 10 minutes.
When being shown to our table we kept stopping (human traffic jam) and once seated our hostess was very apologetic. It impressed me she did that. Thank you
Our server was Miguel. He was awesome, extremely attentive. We never ran out of bread or refills. He noticed we were having a hard time deciding and asked if he could answer any questions we might have.
Kids ordered grilled cheese, cut in slices so they could pick it up easier.
Hubby ordered chicken alfredo, he loved it.
I ordered the pork chop minus veggies. Hands down the best meal I’ve had in a long time. The sauce used on my dish was exquisite and everything was so flavorful.
Will definitely be coming back. Thanks for a great first experience

This is pretty much our go-​to happy hour place. Pretty extensive HH menu with a few good options for cocktails, really can’t go wrong. I always order the fresh roasted artichoke because I love artichokes but am too lazy to steam/​grill them myself. Plus I feel good choosing the fresh veggie option amongst all the other fried appetizers. With that said though, we recently discovered the fried avocado, portabella and zucchini fries (listed under the small plates section), and those are pretty amazing not gonna lie. All the other options (i.e. sliders, mini chicken sandwiches, etc) are okay if you’re looking for more substantial bar food. I had the HH burger once and immediately, I was in bloat city. It’s still a huge burger that’s a great value, but really detrimental to anyone’s (digestive) health. We ordered a mojito once and it was one of the best mojitos I’ve ever had. and another time we ordered it again, and it was not so good. It depends on the bartender I guess.

NEVER EAT HERE!!!
Today we went for my aunt birthday now this was the worse experience EVER so we get here and they told us the wait was only an hour maybe an hour and fifteen not bad for a Friday. We waited 2 hours and 20mins before we get seated the man who was in the front was rude when we asked how much longer he gave us an attitude I believe his name is jebron. Well we finally get seated and our waitress Ivette was amazing. We ordered and my mom order her favorite chicken while we are waiting for our food the people who were sat after us got there food before us. After waiting literally an hour for our food YES AN HOUR FOR OUR FOOD we started to eat. While eating my mom found a hair in her food. we told the manager David that she found a hair. David did not seem to care at all that it made my mom sick she didn’t want to eat or drink anything else and threw up. David I felt dismissed how we felt and that my mom found a hair in her food because my family is very diverse we were treated like crap sad to say that it’s 2016 and just because a family has black, Salvadorian and Mexican in there family we are treated like we aren’t good enough. I’m soooooooo disappointed with this experience never thought it would be like this. On top of my mom finding hair in her food my little cousin who order only chicken tenders had to wait an extra 20 minutes after we all revived our food to get just chicken tenders. NEVER EAT HERE
Go to the one in old town it’s better and the mangers aren’t buttholes

Depending on the day you come, your server, and where you sit, this place is a hit or miss! I come to this location at least four times a month because I live and work across the street.
Suggestions: Come on a week day and do not sit outside! Sitting outside is basically asking to be ignored by the servers and weekends are so hectic you won’t even be able to ask for more butter for your bread!
Nonetheless, the food is decent, but the lunch specials are what makes it worth coming! There is also a new addition to the menu called «superfoods» which is great for vegans and vegetarians like myself!
I recommend the falafel salad (extra dressing on the side since kale is a little bitter), french country salad, herb chicken, and da vinci pasta. They recently redid their herb chicken so it’s a little crispier which I like and the da vinci pasta I always ask for bowtie pasta since I think it tastes better!
Careful with the cheesecakes because the chocolate ones are EXTREMELY sweet! Definitely share!

I’m not a huge fan of chain restaurants, so when my friends insist in Cheesecake Factory, my heart (or maybe my stomach) sinks a little.
But I was quite surprised at this location. The staff was very friendly. Our server must have visited us 6 times before we were ready to order (and still we were a little indecisive). She went over the specials again and we have her a couple of our choices and asked, «Which would you pick» lol. She gave us a little run down in each choice, ultimately making it our decision and that was great. She even brought me a small sample of the chicken tortilla soup, add I was in the fence about it. It was really good. And yes, that’s what I ended up ordering.
Our drinks were always filled, plates swept away, and dessert options announced. Mmmmm desserts. Wait! Mmmm CHEESECAKE! Yes I know we are at the Cheesecake Factory. Yes I know I’m going to want cheesecake. Why why why do I fill up on the free bread? Oh yea because it’s warm and delicious. So, nope… no room for the yummy cheesecake. And averaging the cost of a small meal, my check book says that was good of me.
I would love to see this place add small small bite size desserts to their meal. That gives people the sweet taste after a meal and makes them want to bring home a slice or whole pie. I just dint get why more places haven’t re adopted this way of eating. Courses! I think that’s why I eat at home so often. I want a small salad or soup and a small meal and a taste of sweet. But not so I can bring home a bunch of leftovers that won’t get eaten and not a bill that costs $ 30 for one person’s lunch. I’m just saying.
But overall we really enjoyed this place! The servers were great. The bathrooms were clean. There’s plenty of parking. And the mall is right there to walk off that meal right after.
Thanks

As we walk in, boo and I could tell that it was a busy night so when we gave the hostess our party number and name she said it would take about half an hour just to be seated.
We were really hungry and were not willing to wait even longer to eat so we decided to sit at the self-​seat high tables by the bar (NO WAIT!!). At first, it took a while for any server to notice us. When a young lady finally did, we were given menus and complimentary bread that Cheesecake always provides. First thing I noticed when we were given the bread was that we were given some short (only 2 loaves in the tray)… and it was absolutely cold. I had wondered if the waitress brought us bread from a different party who did not finish theirs? (Kind of upsetting if that actually happened). Boo had to ask for fresh bread from a male server. When the bread came, it was fresh out of the oven and hot! with 3 loaves… Hmm.
We ordered the Cajun Jimbalya and the Chicken Biscuit. Cajun Jimbalya is usually very flavorful and spicy, but this time did not seem to fit all those categories. There were too much noodles and not enough flavor; bland. Had to ask the waitress for more spice and seasoning, but she brings out some sort of «cajun» soup that tasted awfully like tomato soup. So I had to ask another waitress that knew exactly what I meant and brought my dish back to the kitchen to be retossed in the Cajun butter. For dessert, boo ordered the Oreo cheesecake that was too sweet for me but he seemed to enjoy it.
Overall, the service was minimal (not sure if it had anything to do with being seated at self-​seating tables) and the food was just OK. I would probably only come back for their complimentary honey wheat bread and possibly an original cheesecake.

Always delicious!
I ordered the Greek salad which is a great option if you want a light veggie salad.
I also had their Arnold Palmer which is so good with the rock sugar on the rim of the cup.
My wife had the tacos and a mojito. She live the mojito’s here because they are very refreshing. The tacos come with 4 tacos and is plenty to share for the both of us. Then we ordered the chocolate cake after. The cake is rich but smooth. After all said and done we still had leftovers to take with us. The only thing is my constant major complaint is the lighting in the evening is very dim so it makes lengthy dinners tiresome because your serotonin levels start rising in dim lighting. Overall cheese cake is always dependable and always a delightful time.
Tip —
Order the Carmel macchiato with a shot of baileys to wake up and keep the evening moving forward.
Cons —
The evening usually has long waits so be ready for a wait,
The lighting can be a little tiresome
Pros —
Absolute dependability from the menu!
Beautiful environment!
Great service!

Always a good visit here! Got seated quickly and our waitress was beyond attentive! She was on it! It was pretty busy but she made us seem like we were the only table she had! My boyfriend and I were very impressive! We were soooo happy with her service it made our dinner even more enjoyable! The food was delclious ands well and we didn’t even have to ask for refills on our drinks because she was constantly refilling it up! This is our favorite Cheesecake around the area, super close to us so it’s always a good experience when we go! Thanks for making my dinner dates great Cheesecake! See ya next time!

Writing a bad review to get the attention. To all managers, you have an ongoing problem that you have never addressed properly.
Your paging system doesn’t work inside the mall, and you all know this. So why don’t you label the pagers to state that it doesn’t work in the mall. That’s it, it’s that easy. We went in yesterday evening and was given a 50 to 65 minute wait. We’re at the mall, why wouldn’t we take a little walk. Came back early only to be told, we paged you already. Sorry the pagers don’t work in the mall, that would have been nice to know before we left the restaurant. If course another 15 minutes and we were seated. Besides getting water spilt on my son, the rest was average.

Who doesn’t like Cheesecake Factory?!
I try not to write reviews for chains, but when you are lucky enough to have an excellent meal… you have to write about it! Lunch menu is perfect! Not too heavy and the price is right. Food is excellent in taste, quality, and quantity. Service was great when I went. Hint hint: 3:30 is the perfect time. Right after the lunch rush and before the dinner rush. Always clean, and excellent service. It’s really nice that it’s located right on the plaza. Now I can shop and enjoy a nice meal that’s not in the food court (nothing against the food court though).

We came here right when they opened at 11:00am. Great service, relaxed atmosphere, clean restrooms, generous portions of well-​cooked casual American food.
Comparing this place to BJ’s Brewery, Cheesecake Factory beats BJ’s by a long shot. Take the avocado rolls, as a comparison. The rolls at CKF are crispy, fresh out of the fryer, and the sauce is sweety, tangy, and served generously. BJ’s (esp the one in Puente Hills) … soggy, lukewarm, and the dipping sauce served was insufficiently portioned.
Tip: long lines if you arrive after 12pm. Get here early for the best and most prompt service.
Recommended.

I used to come here since I was little. It was my favorite place and I had spent birthdays there too. The food quality has gone down hill, so has the quality in servers. I almost always have to ask for bread, and my refill never comes until I’m finished with my plate. I’m just tired of such low quality food and service when this place costs way more than that. Not worth it, I would just take my butt over to wood ranch instead of here.
I ordered the bow tie pasta, it was bland.

Brunch on Sunday, 10÷11÷15
They open at 10am on Sunday so we decided to enjoy brunch. Parking lot was empty so we had a choice in where to park. There was no wait in line and the staff members were very friendly. The ambiance is casual with TVs for entertainment.
The menu is the same so just flip to the Sunday brunch menu right before the dessert page. I felt like pasta so the server recommended the Jambalaya served with shrimp and chicken. I also tried the Factory Huevos Rancheros and the lemon-​ricotta pancakes. The Rancheros were delicious especially with the soft flavorful black beans and all the condiments layered on top. The lemon-​ricotta pancakes were good since it wasn’t too dense or tart. The Jambalaya gave a kick of spiciness so I enjoyed it. It’s just really filling with it’s large portion.
We finished off with a birthday sundae and a pumpkin cheesecake. The sundae was ordinary but I liked it because it was chocolate. The pumpkin cheesecake tasted like a creamy version of a pumpkin pie without the crust. It was just something I had to get for the holiday season.
My favorites so far would be the steak Diane and the shrimp scampi. They taste great although I haven’t tried most of the items on the menu. I really enjoyed the bruschetta before they took it out. I’ll have to come back again and try the long list of other items.
Overall, Cheesecake Factory keeps their service and food consistent. I’m glad there wasn’t a wait in line for Sunday brunch. Aside from the usual wait, I really enjoy having meals at the Cheesecake Factory.

I generally avoid Cheesecake Factory. I find the food overpriced and laden with calories & sodium. Plus, anytime a restaurant has a menu that big with that many pages, I’m naturally nervous about freshness.
So imagine my surprise of the very pleasant experience I had on a Wednesday night for dinner with my teen daughter (yes, she asked to eat here.)
This was my first time at this location (The view of the Redondo Beach location is great; however, the Old Town Pasadena location is too crowded).
Daughter and I walked in and we were seated immediately at a small quiet booth. Okay, I was liking my seat… then we were handed the giant book of a menu and a small 2 pager menu. The 2 pager menu was the «skinnylicious» menu of entrees under 590 calories. FINALLY. After consistently having entrees ranked the worst in the country for calories & sodium, you have listened and created healthier options.
Further, I was able to get a glass of a good Russian River Chardonnay.
My entrée?
Seared Tuna Tataki Salad-​The Ahi tasted fresh and was prepared correctly. Plus, I enjoyed the Wasabi vinaigrette and appreciated that they put it on the side so that you can decide how much you want to add to the mixed greens.
Finally, our server, Cody L was fantastic. He was attentive and friendly. Further, he offered to give my daughter a soda in a to go cup. KUDOS; my daughter loved this.
I have heard from a good source, that Cheesecake doesn’t use Unilocal.So how do they get feedback? They expect people to contact their corporate office. NAH, I’m not writing comments to more than one place.
Sorry Cody L, don’t think management will see this.

My family and I always go here because it’s in the malls and close to where we live. We usually come here to catch up with other family members, birthdays, and celebrations. Overall the food is good, but it can sometimes be very oily and salty!
Appetizers: avocado egg rolls are so good! It’s crunchy on the outside and warm and soft in the inside! It comes with a special sauce to dip with, but there’s only 6! :(wish they gave more, but it’s just an appetizer so I guess it’s ok haha I’ve also tried the fried zucchini, portobello mushroom, and avocado. This is also really good! It comes with 2 types of sauce with complements the fried goods.
Entrée: my favorite dish here is the Louisiana chicken pasta hands down! It’s a bow tie pasta with a delicious sauce and crispy chicken! The chicken pieces are huge too! I usually eat half and save the other half for tomorrow or share with someone. Some other dishes I like is their miso salmon, chicken Bellagio, shrimp scampi, and their luau salad!
Dessert: cheesecake is a must! They have so many different kinds and they’re all good! Any of the chocolate ones are good, white chocolate raspberry, and kahlua!
Try to come 30 – 45 min before you actually want to eat because it does get crowded!

Cheesecake Factory is one of my favorites! If you don’t already know, their wheat bread (or as I like to call it the chocolate bread) are to die for. I always ask for extras just because it’s so delicious. I came with two of my girlfriends for a late lunch and our server Steven knew how much we loved it that he gave us each a loaf and another two each to take home –such great service even if it’s complimentary!
Since I wasn’t too hungry, I ordered the mushroom, avocado, and zucchini fries ($ 6.95). They were super delicious and did not disappoint at all. I actually couldn’t even finish it all, but it’s going to become a must order for me to share as an appetizer in the future. My usual order here is the Louisiana chicken pasta ($ 16.95). It’s seriously my favorite pasta and I’m also a huge fan of bowtie pasta. I love the way they cook up their crispy chicken mixed with the sauce. This place does not disappoint and I don’t care how many calories is in it –worth the splurge every once in awhile. Their portions are huge and it’s always nice to be able to savor your food for home too!

It seem each time I come, their food quality is worst than previous visit…
This is my third visit during their annual Cheesecake national day which they offer half off in all their cheesecake slice.
I ordered their gumbo, the portion is pretty big and easily be share by 2 peoples if they not too hungry. You can choose brown or white rice which is nice. The presentation is excellent, but taste is different story. There was way too many white chicken pieces on the gumbo, I never see gumbo with chicken. There was 5 times more chicken than sausages !!! If you gonna order this dish request no chicken ! The broth was not usualy gumbo tasted and was overall pretty mediocre and a bit disappointing dish.
I try their Tiramisu and Reese Cheesecake this time. I like the reese a bit better and has a lot of different flavors and nice chocolate chips in the side. The Tiramisu wasn’t that good in my opinion. The best part of the cheesecake actually is the white cream lol.

Pues para comer es mucha espera pedi appetizers y ya no tenian muy mala experiencia para la primera vez