Torrid

I went in on Thursday (early afternoon) March 26^th. Jennifer (I hope I got her name right) was the sales associate that helped me. She was very friendly. Greeted me as soon as I walked in and asked what I was looking for. After I explained to her what I needed she went around the store and picked some items out for me. I ended up buying some cute items. Businesses need more employees like her. She made me feel comfortable. Glad I went in to shop that day, thank you!

Awful customer service the ladies here allowed 2 people to cut in front of me and when I commented on it I didn’t receive an apology I was ignored. Do not recommend this Torrid at all with the rude ladies working there.

2014 Unilocal 365 CHALLENGE — ²⁰⁹⁄₃₆₅
This store carries pretty trendy plus size clothing. Their accessories and shoes are very cute but everything is SO overpriced. Dresses are $ 60+, shoes are $ 50+ and their stuff is Forever 21 quality. I accompanied my friend to return a couple items, one of them she had the receipt for, the other receipt was left in the car, parked all the way across the mall, and she made us go back and get it. How does a store in 2014 not have receipt look-​up? I’m absolutely sure she could have done a ‘return without receipt’ but she chose not to so we had to visit the store twice. Oh well.

Came in today hoping to find a beautiful dress that was sold out online. This dress was very important to me as it is for my anniversary! Unfortunately the store did not have the dress but Michelle was extremely helpful in tracking one down for me at another store! She was super sweet and helpful. She helped me find a similar dress to try on for size comparison before we placed a hold on the other dress. What a wonderful employee with a very sweet disposition.

I’ve taken my wife there a lot and she goes on her own often! Its has a tremendous customer service mentality with warm greeting right at the door and almost a personal shopping experience (without being pushy sales people) throughout. I remember my wife loving one particular sales person there (I think she is the manager too), I think her name was Mary. What a great attitude and helpfulness. They always make their customers feel comfortable in their own bodacious bodies (which is a very important thing in this kind of store, i. e plus size!) And, frankly, the styles are young and hip and make a woman, like my wife, feel young and great about herself! Thanks Arcadia Torrid!

I came to this torrid a couples of times because I was shopping in this mall but the service here is sub par to say the least. These girls have the worst attitude and their mgr’s are the same, I had an issue with a mgr named Tiffany? Because of her I will NEVER shop here again. She acts very innocent but she is very condescending. Very unprofessional. I would give zero stars to this place if I could.

Took my 13-​year-​old to Torrid (her choice, she’s a big girl, 5’8″ in heels!). The ladies totally took her under their wings, and helped her find exactly the dress she needed for May Day. And, of course, she found a whole bunch of other things she couldn’t live without, but then, what are dads for, if not to buy pretty clothes for their daughters?
A good place to shop.

My girlfriend likes this store. Employee’s are nice. The big chair in the middle is nice a comfy. I’ve tested this out for hours on end. It’s so comfy I went to sleep.

Love Torrid! Even though, I had a horrible experience at the Hot Topic in this mall (see my review, the manager was throwing things, eeek!) I will still shop at their sister company Torrid.
The store is well organized and I can usually find what I’m looking for. They have a great selection and things seem to be pretty clean and organized there. Even their clearance section is usually well organized.
Whenever I go there, as soon as I walk in, I’m greeted. Whenever I start picking out clothes, they start making a fitting room for me. One thing that I do like, is that they don’t bug me while I’m trying clothes on. When Torrid first opened, I went to the one in Brea mall, and while the girls where friendly, they were too friendly. In that they would open the door several times while I was trying on things, even if I didn’t have my clothes on! Luckily they don’t do that anymore.
Returns are usually easy and they’re pretty friendly about it. Overall I like this place, not so much the prices though. I don’t think the quality is that good to be charging so much for their items. But they make some of the best styles out there for young plus sizes, so I’ll always come back :)

Love Love Love this place… I always find clothes that fit… and they have amazing staff that are oh so helpful! My fiancé and I are here all the time!!!

I love this store because being a rounder type body I can find comfortable clothes haha. They have a good selection of clothes, shoes and accessories. They usually have some kind of sale and they have a rewards type card for their customers which is awesome! I also like their extensive line of spanx! The employees are all very friendly and willing to help you find your size or start your fitting room.

3.5 stars
I finally went back for the first time in six months. I needed an outfit for a funeral and wasn’t sure what to get.
I had stopped shopping at Torrid because of their aggressive and pushy sales people. On this visit there were two employees. They were very friendly and helpful without being rude or accusing everyone in the store of shoplifting.
I had to try on a few outfits and they were smart enough to put a big fan in the dressing room area so it was nice and cool.
Some of the prices were ridiculous. However, I was able to find a black shrug for my dress that was on clearance for $ 7.99!

The dictionary defines Customer Service as, «a series of activities designed to enhance the level of customer satisfaction — that is, the feeling that a product or service has met the customer expectation through the practical application of good manners»
this location is not familar with this…
or the word:
Polite: polite, adjective
1 a: of, relating to, or having the characteristics of advanced culture b: marked by refined cultural interests and pursuits especially in arts and belles lettres2 a: showing or characterized by correct social usage b: marked by an appearance of consideration, tact, deference, or courtesy c: marked by a lack of roughness or crudities
I gave them many many chances and I have even talked to the district manager… I’m really not the kind of bitchy customer that wants to stir up trouble, but I have not been treated so rudely since Jr. High… the fatties at this store should not act so hot… they are frickin’ sales clerks working at a mall.
i’m a big girl too, but damn… i understand that when I work somewhere, the objective is to HELP…