Wells Fargo Bank

I planned a trip to Japan and was in need of yen currency exchange ASAP that week. I called the bank and spoke to the Manager Walter, he was very helpful and accommodating. He made sure to call me once the yen had arrived. I arrived to the bank with friendly staff ready to answer any questions I had. The currency exchange process went very smoothly! I highly recommend this branch!

Worst wells Fargo Bank I’ve ever been too. First they lose my check. Then they send my check through mail and now it’s lost?! All the manager walter was good for was to tell me to get another bank account somewhere else. Wth kind of bank does that??? Worst customer service

Let me just preface this by saying I came here once to cash a check. I actually don’t have a Wells Fargo account because I bank with a credit union that has great loan rates. At any rate (see what I did there?), I was forced to go here to cash a non work check. The transaction ended up taking longer then it should have because the teller was adamant about me opening an account with WF. I had to say no thank you numerous times. She was actually pleasant and polite however I felt they were laying the «open an account with us» spiel way too thick. Won’t be walking into this bank again that’s for sure.

Worst place. Worst banking .
Walter the manager is the worst customer service I have ever had !!!

Had to visit two banks today for an international trip. I went to Wells Fargo first and asked if they could exchange currency for me. They were not able to however notified me that if I gave them a week’s notice, they could do that. Wish I had known that great fact in advance. When I walked in they had ice tea and a nice gentleman greeted me. I was referred to the cashier (Alexis?) who was darling and sweet. On my way out the door I was offered a cookie which I declined and then I was offered a bag of almonds by a woman who introduced herself as the mortgage manager. I didn’t think too much about the interaction.
Then I went to the «other» bank in Arcadia. Wow — what a difference in customer service. Three forms to get a few hundred dollars exchanged. Had a small account there. Had to get a manager to assist. Verified my info about 10 times. Then needed my license to match my signature. Was in a hurry to get to LAX so maybe my fault at feeling crabby by it all but still!
Took time to reflect on the difference in treatment. Don’t know that I would say the same about the W.F. Monrovia branch on Myrtle but I can certainly say this Arcadia branch exceeds expectations!!! My new go-​to W.F. location from now on!

Very nice tellers, free sweet tea, ample parking, and all the dum dums you could seek.
No trouble accessing this location, it is in the heart of Arcadia-​near the Santa Anita race track, Westfield mall, Arboretum, and a plentiful selection of fine eateries.

Let’s see… Enter bank to get cashiers check. Greeted by female hostess dressed in very tight clothes, who does nothing but stand around and act provocative. Two people in front of me in line. Why does it take 20 minutes to see a teller? Because the tellers are all chatting up the gentlemen customers. This is service? ?
Finally see a teller. She demands to know what I plan to buy with my large withdrawal. Keeps repeatedly asking why I am withdrawing money. Is that any of her business?
This atmosphere is very uncomfortable, sexist and demeaning.