Gap

So, I think this Gap has a bad rep. When I went in, an associate made sure to greet me and see what I needed. (I came in for a return originally because the online store sent me the wrong size with a censor still attached.) I decided to look around for something else because there was a huge sale on their winter items (score!) and just return the online item. The assistant manager was very helpful during my return and explained how I could get my shipping fee back (double score!). I would definitely return to this Gap again. I was vocal about what I had needed and they were very patient explaining and assisting me with everything so I say definitely go! But only if you like the brand. It’s expensive, yes, but that’s part of the brand. But like I said, I hit a sale. I got a button up and sweater for $ 30, so just hit the sales!

Bad experience at this Gap. No one seemed interested in helping me. When I finally found someone for assistance they seemed bothered with my questions — and she didn’t stop steaming the clothes to give me her full attention. She didn’t offer to help me find what I was looking for.
Once I got to the checkout counter the assistant manager named Maan, looked miserable, unwelcoming and had no smile or warmth. And after giving him over $ 150 I didn’t get a thank you. All I got was a «here you go» as he handed me my purchase.
This store needs a serious training refresher on how to provide good customer service.

This store gets 1 star from me because zero stars is not an option. The reason for the 1 star is the fact that I was not treated well in this store. I was in the store for a good 20 minutes looking through the sale jeans and not one person asked if I needed help. When I went to pay for my selection, I was asked for my card instead of being allowed to swipe it like EVERYONE else did before me. My card has my picture on it on so you would think the sales clerk would have felt like an ass. Instead he tried to fake comment on my purse and ask where I got it from. I put two and two together since I was basically the ONLY black person in the store and I said to myself oh I get it, my black behind couldn’t or shouldn’t have money to shop in the store. I won’t be back and I will advise my friends not to shop there as well. Note to all the ignorant people: They freed us a long time ago and the majority of us of are educated and have jobs. Yeah, we can read and everything.

One of the worst Gap stores that I have ever visited. I just went over in response to a sign that everything was 40% off. I read the sale sign before I had entered the store to see if there were exclusions and could not find any exclusions of interest so I went in and proceeded to pick out a pair of overpriced jeans. I go to pay for the jeans and am told that they were excluded from the sale. I ask the salesperson to show me where on the sign the jeans were excluded and in addition to being rude about the whole thing, all she could produce was a clipboard with a sticky note that said no jeans. That would have been bad enough, but they were going hard line rules on me and I heard them talking about doing a no-​no transaction with the woman at the next register as a courtesy. What a disappointment.

I take note of this Gap because the salesperson who rang me up was wearing eyeliner and lipstick. And he was male. I love a place with a hint of rebellion.
And in thinking about it, while for the most part, a Gap is a Gap is a Gap, this particular Gap has some very nice sales people. This isn’t the first time I have been there and had a nice, polite, customer service-​you-​are-​the-​customer– how-​may– I serve-​you chat there.
Me likey. That’s the way it’s SUPPOSED to be (hint: read review of the store Lucy or Victoria’s Secret– so rude!). And any corporate location which allows it’s employees to be male AND wear makeup while on the job can’t be that bad. Or at least more interesting to visit and see what happens…
And for the record, I think the Gap is overpriced. I only drop in during sale days. I will not pay $ 16.50 for a tissue weight soldi crewneck– what are those bitches smoking?