AT&T

I’m shocked this location doesn’t have a better overall rating! I love coming to this store. The employees open the door for me, ask me if I need help, and are friendly. I had several troubles with my phone and was able to exchange it for a new one at no cost since it was within the 14 day period. When my boyfriend and I switched from prepaid to a 2 year contract, the individual who helped us get that set up offered us many plan options and gave us affordable options for phones we could have. So far, we are very pleased with both the cost of service and our phones are amazing. Also, I have been helped in the support desk area, and was given options on what I could do with my cracked phone screen. The representative was very empathetic and lended me a listening ear and a helping hand. Though I got my screen fixed somewhere else for $ 20 less, I am overall satisifed with the performance of this company and the quality of employees they staff here. I have yet to experience someone unhelpful or unresourceful. If I had to name one thing I found frustrating though, it would be the quality of the prepaid phones we had. They were very dysfunctional. I wouldn’t recommend buying any AT&T prepaid phones because they aren’t built to last for a sustained period of time.

It is never good when you have a «rogue» employee working for you, but unfortunately that is what this location had until recently. Brittney (Brit) made all sorts of promises and quoted some great prices and free installation for phone service that her company never lived up to even though I had warned her that I was skeptical of the deal she made before the service was installed. Then after the big bill arrived, she was basically missing in action and pretty much blew me off and never returned my calls. I came to find out that this wonderful person was recently promoted and now works in the Vernon Hills store. Oh please, if these are the kind of people they promote, I would hate to see the people who they don’t promote. But to be fair, the Arlington Heights location does seem to have some really good people working there, including a great manager who was able to clean up this whole mess that she made. People just can’t be allowed to get away with giving us lousy service like that and she really gives their company a bad name!

For such a large and «nice» looking location, their customer service is terrible. Maybe invest in some more employees so you can actually help customers quicker so they don’t have to wait forever just to get one simple thing done. I came in and was told I have to wait almost an hour before there were 20 people ahead of me.

Oh so trendy — you need to check in with the hostess with the wireless tablet to secure your place «in line» for a sales associate at his Apple store wannabe. However, as we also wanted to look at phones for their «Prepaid Plan» (Hint: at $ 65 a month its far less than the standard plan), we were surprised that there were only a couple of those smart phones on display — all of them real losers. We never did get served, so we walked out — on a Thursday, early afternoon, on a rainy day.

Solution Center? Hardly. After lying to me about what my rates would be on a wifi device, they told me they couldn’t cancel the contract without a restocking fee and I would have to pay for the month of service and activation fee because I was past my 14 days. You think with AT&T’s spotty coverage they’d do what they could to keep customers. I won’t renew with AT&T. They get to keep the couple $ 100 but are losing $ 1000’s going forward as I switch providers for my business and family. Great work.

I visited this store since they closed the one on Dundee. The store is very big and has a lot going on. They play load music in the background which I found distracting and unsettling. Everything is on display to try out. There were plenty of employees available when I went there.
Make sure to review your bill if you are dealing with wireless. I found that I had been charged an upgrade fee when I shouldn’t have. I was able to get it removed by contacting customer service.
Also, their prices on accessories are very high. Make sure to do some research to compare prices before you spend $ 35 on a case.
Overall it is a nice store if you are buying AT&T products, but know what you are getting into before you go there.

My husband heard this store was some kind of special store — the first of its kind. Curious what he meant by that, we dropped by for a visit one night while we were in the area. When we walked in, my first thought was that it looked like a cross between an AT&T store and an Apple store. The only difference was the prominence of blue in the room and the lack of people that usually crowd Apple stores.
The guy that talked to us was really nice and very knowledgeable — I wish I remembered his name. We inquired about wireless keyboards for my iPad and were introduced to some reasonably priced keyboards (we did not buy one since we were just looking). He was also very understanding that we were just there to look and did not try to push sales on us.
Some cool things this store has that most other AT&T stores don’t:
— Circular tables with products laid out for test usage.
— A huge focus on tablets and wireless capability.
— Dozens of phones lining the walls.
— Large-​screen televisions — touch-​screen televisions!
— Plenty of room. This store was so large inside!
— A counter in the back for help and inquiries, along with several computers for use.
— Much more interactivity.
— Very friendly employees that greet you with a genuine smile.
If I ever need anything from AT&T, you’ll find me here.

As much as AT&T’s service can be lackluster, their stores are not. The people there always greet with a smile, and genuinely seem interested in helping you. That more than can be said about their phone-​based service.
Long story short, want better treatment from AT&T? Go to a terra firma store like this one.

For the past few months I’ve been having trouble working out my billing schedule with AT&T, resulting in overpayments or missed payments. I had tried sorting it out over the phone with their customer service, but things kept getting messed up. Usually I would go to the AT&T store by my place, but since I was out in Arlington Heights, I decided to just stop by this one to see if I could figure out what was going on.
I have to say, I was incredibly impressed with their customer service. This is a small AT&T store, located in the strip mall with the B&N and Panera, and when I walked in, I was immediately greeted and asked if I needed help. I ended up talking with Kevin about my situation. He then printed out copies of my past statements and then we went over the entire situation together. We finally figured it out (when I changed the billing cycle date, it messed everything up) and he even took off a $ 30 reactivation fee that I had been charged due to the confusion.
This store isn’t the one that’s closest to me, but given the great service, I’d definitely come back here should I have any more problems.