Carlos was great in and out. Downloaded all my info from my other phone. This was the first visit ever that was so smooth, painless and no bumps to overcome
Jim D.
Évaluation du lieu : 5 Mt Prospect, IL
Very friendly and very helpful. I think the service at this T mobile store is 1000% better than the T Mobile at Golf and Algonquin.
Jim P.
Évaluation du lieu : 3 Arlington Heights, IL
I’ve had mixed experiences which results in assigning an «average» rating. The first time was when I set up a new account and bought a new phone. The customer service was fine and helpful. I returned some months later partly to deal with a service/equipment issue and partly to browse the latest equipment. They handled the issue part fine but were definitely lacking in providing assistance by answering questions and showing their product. The employee that I was talking to suddenly disappeared(possibly to use the restroom)? There was another employee in the store at a computer and there were no other customers. I stood there by myself for a good 10 minutes or so and then left. I also noticed that they didn’t seem to have a lot of devices on display.
Edward M.
Évaluation du lieu : 1 Arlington Heights, IL
This place is crap. I went here to get a phone spent over 600 bucks. The manager was a jerk the next day after his employees told me I can take my sprint galaxy note 2 there and get my 106 discount. I go back some kid shirt un tucked is being a jerk saying no the gm says he won’t honer his employees deal to take my phone. I was Givin paperwork to send it out did it that day. Still 12 days later no phone arrived and no money tmobile is a joke. Greg is a great associate there but the rest are a bunch of idiots. I’m taking my phone back tomorrow and getting my money. I’m done with them if u want to get robbed go to these clowns. Good luck.
Victoria P.
Évaluation du lieu : 2 Arlington Heights, IL
From other reviews it seems like the manager of this location is very helpful. However, he was not there when I went in and I had a very tedious experience with Steve H. He did not know how to answer my questions and kept repeating the same information as if that would somehow make me not remember what I’d actually asked. He reminded me a lot of door to door salesmen who say whatever sounds great in order to bamboozle customers into buying what they’re selling. Well, I did want what he was selling, but I needed to have answers to my questions first! He did not know the technology. He did not know the meaning of some of the terms he was throwing out in support of us moving to the new no contracts plan. I was in the store for two hours, when all I’d really wanted was to get a new phone and go home. Love my new phone — will not be going back to this t-mobile location for any of my future phone service needs.
A S.
Évaluation du lieu : 5 Chicago, IL
New T-Mobile location, randomly found on google maps. The store manager M.J. was extremely helpful! Took the time to walk me through new phones and features, helped choose one that fit my needs, transfer all data and set-up my new phone. Highly recommend this location!