Ibbotson Heating Company

These guys are professional, but they really are more focused on maintenance than putting in new units. They came out to a home I’m in the process of buying to estimate the cost of a new HVAC system, only to tell me once they had arrived that the house was too far for them and too much work for them as they would have to install vents. The technician that came explained they really don’t like putting in new systems in older homes and that I would be better off contacting ravinia or a few other options in the area.
TL;DR: Nice guys, mostly just maintenance techs, try their competitors first?

We have been using Ibbotson for almost 7 years now. I first called them back in 2008 after another company told me I needed a new $ 800 motor on a furnace that was less than 3 years old. I’m glad someone referred them bc they said I needed an $ 80 part! We have been using them ever since.
Also, we have the original AC that is 25 years old. Only a couple minor repairs have been needed during this time. I know other companies would have tried to sell us a new unit.
Highly recommended.

I called them, as they came recommended, but apparently business must be really good for them, as 14 miles from their office is apparently too far for them to come to my house to do work. They said they don’t service Roselle…

We recently hired Ibbotson Heating Company to replace our furnace and air conditioner. Their pricing was competitive among the three companies that gave us estimates.
From their sales guy, Brian, to their installers, Tobie and Jonathon, it was a great experience. Not that we love replacing HVAC, but the process was done professionally, respectfully and with great customer service.
I was pleasantly surprised that the old furnace and new furnace went up and down our basement stairs without a mark to the walls. The A/​C was replaced without any damage to our garden. Both Tobie and Jonathon were so careful, competent and focused.
The installation took the estimated two days. The village inspectors passed both installations, and mentioned that it is unusual for both to pass without any problems. Ibbotson’s work is precise and clean, and we are truly pleased that we chose Ibbotson for this job.

Our hot water heater exploded last week, after hours. I called in a panic and they explained what I should do. They were out the next day yo install a new one.
The technicians were very good and extreme nice. The price was lower than others.
I am very satisfied with Ibbotson, and highly recommend them.

I had a leaking boiler. I called Ibbotson and they came out in less than 30 minutes!!! Aaron repaired the leak. He was very knowledgeable. I will definitely use them again!

My AC stopped working and my mom absolutely insisted on me using Ibbotson’s services because she said they would not rob me blind like other companies she had worked with in the past. She went on to tell me horror stories ab quotes that were close to double that of Ibbotson for similar products and labor. I followed her suggestion and the next day, Saturday, Dino showed up nice and early to problem solve.
Dino was fantastic! He gave me suggestions on filters that would save me some money, cleaned all of the ridiculous amounts of cottonwood stuck in the unit’s coils (whoops), and replaced the disconnect box which was burnt out. While he was working he asked if I wanted to see the problems and he gladly explained the issues to me in lamen speak.
I appreciated the friendly and professional demeanor and it’s so nice they wear the booties when they come in the house.
The only thing that brought the rating down to 4 was that I was not made aware that labor was more on Saturdays when I made the appointment Friday. Perhaps that is common knowledge for others, but not for me unfortunately. I would have waited until Monday if I knew.
Other than that everything was great and I will absolutely use them in the future and recommend them to others.

Excellent. Always excellent. Called to ask advice about AC/​heat unit and water boiler, They answered every question in easy terms to understand. Reliable and friendly.

Ibbotson is out of my service area but other members of my family have been very happy with them.
I had proposals and estimates from local HVAC companies and was not confident about the information I was getting.
Greg from Ibbotson listened to my questions, talked about the alternatives I was given by the other guys, explained the technical terms to me, made some suggestions for questions to ask and alternative products that might fit my heating system needs. I have gone back to my (well rated) local guys feeling like I can ask intelligent questions and lessen the likelihood of getting ripped off.
That is worth a lot to me.
Thanks Greg

One if their guys, Ron, came to my house to fix a problem with my heating system.
He found the problem (failed motor) and replaced it.
At my request, he then cleaned the boiler and flushed the heat distribution water loop.
While he was working, he patiently took the time to answer my questions to help me understand the whole boiler system better — how the plumbing and valves worked, what to maintain, what to leave alone, etc.
I could not be happier with my experience with this firm.

I had a humidifier installed two years ago. A part failed after the 1yr labor warranty yet Ibbotson stood behind there work and did not charge me. Definitely a first class company. I would strongly recommend them. They have done work for me and others I recommended and we all were 100 percent satisfied!

The folks at Ibbotson are simply put «the best»! They have helped us with our heating and cooling issues for the past few years — always dependable, honest and hardworking. The team of Steve and Bobby just installed new A/​C units and did an outstanding job. They went above and beyond to make sure the outside area where the new units were installed looks absolutely beautiful. Great job Ibbotson!

I’ve used Ibbotson a number of times and have always been happy with the service. The first time, it was to fix a 40-​year old a/​c unit. I fully expected to be told that I needed a new one, but the repairman said that a wire had burned and once that was replaced, I would be good for another year or so. When’s the last time you heard something like this? Guess who I called when I decided to replace the unit.
I’ve called them for other issues. Had a problem with my furnace and the part they replaced didn’t fix the problem, so they had to come back. They were polite and treated it as a continuation call, so I didn’t have to pay the full service call again.
I feel that they treat me fairly and honestly. I just wish I knew that they handled water heaters before I had a bad experience with that!

Do you want fast, competent, pros servicing your heating/​AC? Call Ibbotson. They installed a new furnace in my home at a reasonable price and have techs that know what they’re doing. I’ve had many, many companies in my home over the years, and they are simply THE BEST!

Ibbotson was recommended to me by my go-​to fix-​it service. This is our second year with the house and our second year with Ibbotson. The people that schedule the appointments have always been very nice and the technician that stops by has always been very knowledgeable and helpful. They have specials on both furnace and A/​C cleanings which is a great time to have them done.

It’s never easy to pick up the phone and ask for a quote for a heating/​cooling company. Nowadays there are so many scam companies (we’ve dealt with one before) that it’s nearly nerve racking.
However, the Ibbotson Heating Co was the antithesis of a anxiety-​ridden experience.
Quick back story — late afternoon my furnace stopped doing what a furnace should (pump out heat to keep my house warm). Not knowing who to call, I looked up a Lennox dealer and they came up, along with many others. Honestly, I picked them because their name sounded the most hard to pronounce (sigh…true).
The lady on the other end listened to my issue and sounded genuinely concerned (shock #1). She sent someone over to me within 15 minutes of my call (shock #2). The gentleman, Aaron, was by far the nicest man I’ve met. He was open, honest, straightforward and, most important here, hardworking.
Unfortunately I had to wait a night for a part to be available but before his scheduled time he came. He was out earlier than planned and he answered every one of my curious or stupid questions.
If you can ask for a technician by name — this is your guy (Aaron).
In the future I know who I’ll be contacting for future furnace and air conditioning maintenance.
In terms of price (I always want to know) — for repair work they said they’re an hourly company not a flat rate and I recall the rate being $ 88/​hr (for me at least).
Furnace and AC checkups were either 100 or 150. I can update that when it happens this summer.
Long story short — this family owned company knows what it’s doing and they do it really well. Skip the scary nervous feeling of being screwed over my someone taking advantage of you and call them up for a great experience (words I never thought I’d say after doling out that much money to fix my furnace!)

I highly recommend using this heating and air conditioning company the next time your furnace is in need of repair/​replacement. Their highly trained service technicians are friendly and knowledgeable. We have never had a problem and we appreciate their services.