Mattress Firm Arlington Heights

Great service, knowledge and the perfect mattress delivered within 24 hours; couldn’t dream up a better shopping experience, no pun intended! Checking out at this very moment and he’s still adding on the deals. Thrilled this will be delivered to my place downtown at this time tomorrow. Looking forward to a good night’s sleep tomorrow and for years and years to come (the 10 year warrantee guarantees it)! Thanks to Chris for a hands down fantastic shopping experience; and added caveat having both my parents present, both being just as happy about our experience, a feet in itself. My family and I will most certainly be back.

Awesome service! Edgar was so knowledgeable and very helpful with helping me choose the right firmness for my needs. I would definitely recommend them.

This review is specifically for «Salesman Chris», I really wouldn’t recommend going anywhere else other to see «Chris» if you are in the market for a mattress. He was extremely informative and patient while we explored all of the new mattress options in the store and it took us a while! Through the whole process he was pleasant and friendly and not pushy at all. We took advantage of their promotional financing and when their new processing systems was giving us difficulty he went above and beyond to see that we got the best deal and even threw in two pillows that we really liked while in the store. So save yourself the trouble of shopping around and just go to Mattress firm and ask for «Chris»!

I bought a new Queen mattress from Shari. She was very helpful and I am enjoying my new mattress. I’m not waking up in pain anymore.

I never knew shopping for a bed was so hard. My boyfriend and I been having the same queen bed for the past four years. I’m a deep sleeper so nothing wakes me up, but him on the other hand suffers of neck and back pain. He is sleepless at night due to pain, and not finding the right position. After all the suffering we talked about investing in a new bed. I research places and everyone was so pricey. Everyday on my way to work I pass this mattress firm with red poster advertising sales and I know B96 always advertise Mattress Firm.
Salesperson: CHRIS
Today l told my boyfriend lets go and check out prices at Mattress Firm. We walked in 10 minutes before the store close, Chris was so friendly kind as soon as I walked in thru the door. I figured we would only look at prices since it was close time, but I thought wrong. Chris was so friendly, helpful, polite, and nice. He didn’t care that the doors closed in 10 minutes, he told us to remove our coats and pretend we were going to sleep. He explain everything very well, and was not like those typical sale people that are pushy. If I was able to give him 10 stars I would. I felt like I was in school, learning about mattresses. He explain everything very well, he didn’t mind the time. He explain the policy and warranty. Chris was great he guarantee us shipping next day. He helped us a lot and walked out the door with a good quality mattress with a low great price. I strongly recommend Chris! Best sales person I’ve ever had. I wish all sales person were like him.

Very quick, attentive service. Sales manager was full of information and showed us beds based on our needs. He was slightly pushy, but it was mainly because it was the end of the month and he was excited to negotiate a great deal. We went at the end of the month when they had their semi annual sale and were able to negotiate a lower price. Recommend if you want to accomplish buying a bed quickly and easily!

Chris was awesome! I was in & out in about a half hour. He gave me a great deal for a queen mattress & box spring. I’m so happy with his customer service and would definitely go back! Thank you!

Came here with a budget and after I had gone to two other mattress stores that completely ignored my budget. They stayed within my budget and made it easy for me to schedule my delivery.
Great experience. Definitely recommend coming here if you need a mattress. They don’t try to pressure you into buying and they work with you.

I had read the reviews about this place prior to going in so I was expecting to have at the least acceptable service. However, Carlos was the most rude, condescending, and unhelpful employee I have ever encountered.
I had been in the store the day before to look around and his help was subpar at best. He ran me through the store quickly and rushed me out since they were closing in 20 minutes. I came back the next day to buy and pick up the mattress I had decided on and after telling him we were going to take it home ourselves he still tried to charge me for delivery. Once that was cleared up he told me I could not take the mattress home right then even though it was in stock and I would have to come back an hour before they closed. The entire time Carlos was checking me out he complained about how many people were in the store– there were about 4 other people looking around. So when we took the trip back to the store later in the day, Carlos’s wife was sleeping on one of the couches directly in the front of the store. It was bizarre. Then he help my boyfriend carry out the mattress and literally threw the box spring on top of the truck then left back into the store to watch a video his now awake wife wanted to show him on the Internet. He didn’t offer to help us tie up the mattresses or anything so once we were finished I went back inside to ask if I was all set to leave and he just gave me a blank stare while his friendly woman coworker said I was all set to leave.
The only reason I’m giving this two stars is because the bed is fantastic. Otherwise, the experience was unforgettable– and not in a good way. Carlos was unprofessional and just plain rude and I would not recommend this store to anyone because I don’t think anyone should be disrespected the way that I was here.

Beware, these guys are sharks! I would not enter this store unless you know what you want and the price you are willing to pay. After spending close to a half hour listening to the sales rep drown us with nonsense and use every classic sales tactic — at one point she referred to me as sweetie– I just had to leave. I was ready to buy but just couldn’t stomach giving them my money.

really love my new bed and I wasn’t even sure I was going to buy one really. I hate to spend money but I found a great bed and a fair price. I simply LOVE this bed. I don’t know why I waited so long and had so many sleeping issues. It’s just heavenly. Jessica is awesome! Thank you

The worst customer service experience AFTER buying the bed. We also had Carlos who was friendly and knowledgeable when we bought the bed. When my wife took off the next day for the bed to be delivered and it didn’t show up, obviously we were disappointed. When I called later that evening and spoke with Carlos, the arrogance and disrespect was unbelievable! He had every excuse in the book. He told me I was just looking for a deal. No, I had already paid for the bed. Frankly the only thing I really wanted to know was when the freakin bed was going to be delivered! After hanging up with this jerk, I called the customer service hotline at there corporate location. That was 2 days ago and they still haven’t called me back! In addition when the bed was finally delivered Carlos sold us the wrong conversion piece for the bed! Genius! I have bought several beds and a lounge chair from these guys in the past (a different location and never had a problem) and I will never spend another dime here!
The one bright spot was the delivery driver. He was very helpful.

Carlos was great! Good advice on 2 beds purchased and did an easy exchange when one was a bit too firm.

My wife and I stopped in today to do some research, promising that we wouldn’t buy a bed today. John and Carlos were friendly, helpful, knowledgeable, and we never felt pressured for anything. We selected one, but were wavering on the price, and Carlos made us a very nice offer. We spec’d out our two favorite Beautyrest beds and headed over to another store that had Serta beds to compare. However, after 5 minutes, we knew Beautyrests were the way to go. After heading back, we compared our two favorites, and Carlos set them up to do a side-​by-​side comparison. We opted for the slightly higher-​priced version, and he still gave us an amazing deal on it. They offer a 60-​day price match, so we felt like we couldn’t pass it up. We bought it today, delivery on Monday morning.
Highly recommended! We liked the no-​pressure sales. They started us out in the middle-​ground, instead of the high-​end beds like other competitors might.