Mattress Firm Arlington Heights North

Eric Mai and Jessica were incredibly pleasant to work with! I stopped here first and went to all the competition and eventually came back here because the pricing and service was more than fair. I would most certainly recommend shopping here for friends and family. I will definitely shop here again :)

We walked into the store and we were greeted by Eric, a friendly salesman. He was very knowledgeable and explained that depending on how you sleep determines what type of mattress is best for comfort and support. The only negative thing I can say is they lead you to the most expensive Tempuropedic mattresses first. These were so comfortable, but out of our price range. We could have had the mattress delivered that night, but we opted for a couple of days later which worked with our schedule. During our discussion we noticed that there was a military trouphy on the desk and Eric had served. This was shortly after Veterans Day, we talked about this and thanked Eric for his service. He was very humble and greatful for the acknowledgement. We’ve had our mattress for a couple of days and are very happy.
The delivery was wonderful and quick. The driver called 30 minutes before and he arrived exactly on time. Two men unloaded the new mattress and placed a rug outside the front door, then put on disposable booties so they wouldn’t get the floors dirty. They were thorough and took our old mattress. I recommend checking out Mattress Firm if you need a new mattress. They seem to have sales going on regularly as well.

Yes the prices are fairly good but customer service is horrible! Dreams do not come true at bedding experts. My father came in looking to get his kids a full size mattress, the manager offered a good price and we later came back with him to check it out, right before the store was closing. We we told try the mattress out if you don’t like it bring it back, unfortunately that was line to get us out the door. We went to pick up mattress at other location and upon sleeping on it for 1 night we did realize it was too soft and we should have gotten the more firm one for the same price. I called the store and the manager said I never told you you can exchange it. He literally said why would I say that. Then he goes it’s not up to me it’s not my store. When we called the laocation we picked up from they seemed indifferent and said manager won’t be in for two days. Seems they tend to lie to make a sale when at most places you can exchange a matress after one night especially if you are told try it out!!!

Excellent experience here. Steve was wonderful to deal with. Gave us a great deal. Totally happy with our purchase. Can’t wait for our bed to be delivered.

After looking at a few places, Bedding Experts was there to give me the bed I wanted for the price I could afford! Gene was extremly helpful and not pushy with the prices and options! My bed was delivered right on time and on the day I picked. If I were to buy another mattress in the future I would go to the Bedding Experts right away!

I chose this particular Bedding Experts location after reading positive things about the manager, Gene. He was very helpful, professional, and he helped me pick out a bed that fit into MY budget. No pressure, very knowledgeable staff, and prompt delivery. Highly recommended.

Update: the store owner worked with us to arrange a special exchange for a mattress better suited for our sleeping needs. We ended up paying an additional fee for the exchange and delivery, while receiving a mattress priced several hundred less than the original that had been purchased. In the end, we got a workable mattress, but didn’t save money compared to other stores.
Our second issue was that the return policy (or lack thereof) was supposed to have been printed on the back of our receipt, according to the Bedding Experts’ Customer Support. Our receipt was completely devoid of any printing, policies or otherwise. It would have been good to know about their non-​return policy before the purchase.
I would also recommend keeping an eye open during delivery. The original mattress was delivered in such a hurry that the mattress was carried single-​handed by one of the delivery agents — and dropped on the sidewalk. The exchanged mattress was delivered professionally, thankfully.

This is a review about service :-)
We went to 3 mattress stores in Arlington Heights and The Bedding Experts won by a mile in service alone!
Shout out to Gene! Of all 3 places we visited, he was the only salesman to treat us with respect.
I know they are salesmen and their job is to sell mattresses. Gene didn’t beat around the bush with us, he told us the information we needed, told us the deal he could give us, and told us straight up «I want your business.»
I appreciate it when someone just tells me «I want you to choose us and here is why.» And Gene made us a believer as to why we should choose them.
We didn’t end up purchasing a mattress that day because they were our first stop and it was close to closing time. But we will more than likely be going back to purchase our mattress from Gene.
All 3 places are selling basically the same product, but he was the only one to give us a price (and a good price!) that he we felt comfortable with as well as treated us with respect as customers.
He was very knowledgable and let us wander around the store to do our own thing. He was not pushy or too salesy. Kudos Gene for standing out above the rest :-)
That is what earns my business! I’ll update my review once we purchase a mattress and have time to see how the mattress treats us.

I had never bought a mattress before and though I had done my research, I was still a bit intimidated– I thought the sales people would try to hassel me for a fancy bed I didn’t really want with a million upgrades and accessories and rush me around and all those horrible things. I was more than pleasently surprised and very satistfied with the service I recieved at the Arlington Heights Bedding Experts.
I dealt mainly with Gene, the store manager, who is a phenominal guy, but everyone else was very nice and helpful as well. Gene asked me very detailed questions and offered me great advice about the beds so that he could help me pick the right one for myself. He encouraged me to take my time and really make the right decision for myself– no pressure to buy the best of the best if I didn’t want it and let me take my time. When I decided on my bed, he let me know that they have some kind of price guarantee within a certain number of days of purchase and that the bed would have been on sale a few weeks later, so he applied it right there to avoid the hassel of having to go back in and fill out more paper work– VERY considerate! Delivery was very smooth– they gave me the standard 4 hour time frame every other business gives you, but offered to have them call me a half hour before they would be at my house so I could leave work for just the time I needed to– VERY VERY considerate!
Great experience! Very highly recommended!!!

I have been desperately searching for the ultimate solution to my sleep deprivation and after my endless shopping around over the past few weeks I stumbled upon this location… I had visited over 9 different mattress stores and did some major browsing online and this place was by far superior, mainly due to the fabulous service I received. I have some pretty extensive back issues, especially lately, so I had been on the hunt for a mattress that would not only ease my back problems but also be a solution to my sleepless nights.
Gene Cuttone was the salesman that seemed to save the day! He was absolutely wonderful and completely honest and even stayed open late to accommodate. I brought in an ad for a bed I had found online, the bed I had every intention of purchasing because it seemed to be the deal of the century– he showed me that product knowing I likely wouldn’t be purchasing it there. He let me see for myself why purchasing that bed wouldn’t be the right choice for me. He made sure to explain the actual difference in the mattresses I was trying out and most importantly he didn’t spend all of his time knocking his competitors like most of the other salesman I had encountered. He helped me find the best product to suit my own personal tastes and I am so thankful to him for that. I couldn’t be more thrilled with my purchase and with the service I received– I would highly recommend this store, specifically Gene, to anyone and everyone who is in the market for a new mattress.

After not being impressed at other mattress stores, my husband and I went into Bedding Experts on a whim, not knowing what to expect. We were happily pleased with the Bedding Experts in Arlington Heights. Their knowledge was extremely helpful and useful. Their customer service was outstanding — they remembered who we were when we showed up and personally helped us load everything into our truck! They were a bit more expensive than we were finding elsewhere, but their customer service and expertise made it well worth it. They definitely kept us feeling confident with our purchase decision, and we’ve been resting happily ever since!

I just bought a mattress set with them, service was ok, not stellar like I would like to expect. I think the salesman was a little pushy and watched us intensely with out giving us some room to breathe. We’ll see if my mattress arrives on time and if I got my moneys worth.
I’ll have another review on the delivery and the final product once I receive it.