Smashburger

Average burger. Greasy and nothing special. Service is quick. It is just fast food. Don’t expect a gourmet burger here

I’ve been to many smash burger locations, and this one by far was not up to par. A group of my coworkers and I ordered for rapid pick it. Food was not ready upon arrival, and we were 5 – 10 mins. Late for our scheduled time. We were missing two fries from our order, one chicken sandwich was completely wrong and we were not giving ANY sauces which the items came with. There was one very sweet and only helpful associate. However, when she was helping us an employee in the kitchen was talking rather rudely to her… in front of us! Even though she was double checking and correcting one thing on our order which he made the mistake on and is probably the reason why we were missing items. h Working in guest service, I was appalled how he spoke to her and how so many mistakes were made. Next time I know to choose a different location. Plus that girl deserves a raise! She was very accommodating

I really enjoy eating their hamburgers and fries. It’s tasty, fresh, fairly quick. The buns and condiments are also very good quality. Friendly staff. Dying to try their shakes.

These guys have amazing service. I ordered the black bean burger but the beans took a while to defrost and they gave me free fries. And when the burger came it tasted amazing. Will definitely come here again.

Pros:
–Fresh ingredients (avocado and jalapeño)
–Friendly staff
Cons:
— Overly salty but not flavorful fried pickles
— Tasteless burger

Okay. First of all, I have to admit that I had never heard of the «smashburger» concept until my current place of occupation. I was required to watch a
video of Chef Tom Ryan taking a few curious customers through the process of making a Smashburger, which was how my employers wanted their burgers to be leaving the kitchen to the customers.
Interestingly enough, during a recent trip to the Chicago Area, I spotted a Smashburger and was determined to try this burger that I had been supposedly emulating. Shortly after walking into the restaurant, I was greeted by Kenyatta (I think that’s how her name is spelled) and she took my order for a Classic Smash and a BBQ, Bacon & Cheddar. After my order was in, I asked if she wouldn’t mind if I watched the process of how these Smashburgers were made, to which the cook on the flattop happily obliged. Needless to say, it was enlightening to see the development of the burgers from start to finish in person. And just as interesting was to observe the similarities and differences between Smashburger’s ingredients and techniques and the establishment that I work for.
I have to say that the folks at Smashburger on Rand did a phenomenal job and I appreciate their willingness to let me check out the cooking process. The burgers were really good, as I prefer my burgers to be seasoned on the exterior as opposed to the seasonings mixed into the protein. I also found the thickness of the burger to be spot on, which allowed the beef to remain the hero of the burger rather than being lost among the toppings. And although I’m not a huge fan of breads that have a pronounced presence of eggs, the egg bun that was used worked perfectly with the overall burger, adding an extra flavor profile to the sandwich.
If I had a few more visits to try more things on the menu, I’m confident a 5-​star rating would be in the works.

We were in the mood for a quick burger tonight so we stopped by Smashburger. I’ve been there a few times, but haven’t been really impressed with it. Not that the food is bad, it just wasn’t anything special. So I don’t know why tonight the food tasted better than I remember it being. I had the make-​your-​own burger and it was fresh and hot and actually quite tasty. We split the fries because there were plenty. I didn’t leave the place stuffed, but I was definitely satisified by the portions. And it was nice that I could go to an inexpensive burger joint and have a 312 beer to wash down the meal. I now have a new respect for eating there and wouldn’t hesitate (like I have in the past) to return. (The manager was also very nice and I liked that she stopped by the tables to ask how the meal was. I like it when the manager is on the floor and actively a part of the place rather than sitting in a back office doing paperwork.)

If I wrote this review 6 months ago it would be probably 4 stars. But went in couple weeks ago, being fans of this place, not knowing that this is going to be the last time. The meat tasted just gross and waaaayyy too salty. So, one of the employees checked on us and I said that the burger doesn’t taste good. Its too salty, the meat tastes weird and its way too raw cooked on top of it. I asked if they changed anything about the meat, he said no. He offered a new burger and I was willing to give it another try. The second burger was better cooked, but the gross meattaste didn’t change. So, even if it was a very nice move to make a new burger for me, it’s not gonna make us come back to this place. Too bad, really. I used to like it alot…

I’ve reviewed Smashburger before and this location is no different. An ok burger with a staff that cleans up after you. The shake was thin though, no spoon needed…

They have all kinds of burgers but they are all pretty much the same.
(insert picture of McKayla Maroney here)
I have never been a burger guy and I never will be.
Burgers are so apart of the american meal that I find myself trying «different» ones from all the new restaurants I try but they are all pretty much the same. From McDonald’s to Five Guys to now Smashburger, a burger is a burger to me. Don’t be offended, this is more of my own personal opinion than a fact.
I have had some burgers that are better than others but this did not deserve that title.

Mehh. Ordered the big classic smashburger with everything and smash fries. My two criticisms of the food were: 1) there was nothing special about the burger, and 2) not a fan of the shoe string sized fries and the smash seasoning on them — I didn’t really taste the smash sauce against the ketchup and mustard in the burger, and the rosemary on the fries didn’t pair well for me.
With that said, even though I drove 15 min each way to try this place out, it still beats going to a McDonald’s 1 min away. What I was really hoping for was a shake shack/​in-​and-​out type burger, but ended up with a Culver’s deluxe sans mayo and their tastier crinkle cut fries.
Also, I tried placing an online order at ~3:25pm on a Wednesday afternoon. Next pickup time available was 3:45pm, which made sense, but by the time my ADD butt was finished ordering ~3:30pm, the pickup time had updated to 4pm. Were there really 30 min of orders to fill before mine? No way. But give yourself at least 35 min if you’re planning on ordering online.

$ 10 for burger fries and drink. The meat tasted like it was not cooked properly and the fries were rather stale. Within 30 minutes I got food poisoning from the meal. Did someone not wash their hands or something?
Never again.