Alfred Angelo Bridal

I recently said «yes» to my dress and found it here at Alfred Angelo’s. It took me three months and 30 plus dresses later to find THE ONE. The customer service was awesome and made me feel so beautiful! Katie, who helped me, was very patient and super sweet! I probably tried on four dresses before she suggested one that was not at all what I was looking for and when I saw it on the manikin I definitely wanted to tell her «no, thank you.» But I tried it on anyways and it was amazing. After that dress I never tried on another one definitely go check it out even if their ratings aren’t that high… You never know what you’ll find!

Now we went to fancy boutiques and other factory style places and nothing compared to the customer service that EVERYONE here gave us! They all welcome you once you enter the front door. They are joking and laughing all throughout your visit.
Shelyn is absolutely amazing! She was making me feel so comfortable and actually understood what I wanted. They sit down with you before you begin and ask you all about your wedding, style, décor, etc. They get a feel for your personality and taste. Shelyn matched it right on! She knew exactly what would compliment my body and the image of what I imagined on my big day. I couldn’t have asked for a better consultant! Love her!!!
Highly recommend this place! They will work with you on budget too. I wanted to stay under $ 1,000 and we did! Way under! They will make sure you are happy! I am so excited I chose to come to this place.

I popped into the store to get measured for a bridesmaid’s dress. Within 10 minutes of being there I was already being put into a fitting room and being measured.
The stylist worked with me in order to get my dress shipped in time at the lowest cost possible and stated that alterations could be done in house, but warned me that it might be cheaper at another place.
I thought the service at this store was very helpful and honest about prices and sizing. I would certainly recommend it!

I came here as the MOH of a shorter than normal wedding. I tried to call ahead the first time and give them a little heads up that I was coming and they were totally accommodating. I came in and tried several different styles that came in the color my friend had asked the maids to get. I got to take a picture of every style and the lady wrote them down for me too. I didnt order right away but I was able to register the bride so that all of her maids that are all over the country could see what styles/​color the bride liked which was really nice! She took my measurements (this is where the 1 star gets taken away) and they were way off and put me up 2 sizes where I actually ordered. I had them redone the next week by a good friend who does measurements often and they were much more accurate than the first time. Even when I was a stressed out MOH, they were very nice and listened to what I needed. The next time I went in to order, another woman remeasured me and it was much closer to what I had. I ordered my dress and it came a few days before it was supposed to and I was able to pick it up! Teresa was the only who did a lot of the last minute details with me and she was so extremely helpful! I did not get alterations done here just because I live a little bit away

I would like to update my review. A little while after i posted my review i was contacted by Alfred Angelo corporate office. She listened to my concerns and frustrations. She told me that they would work to get all of my concerns handled. I was concerned that they could not fix my dress so I stressed the importance of wanting another brand new dress, in the correct size, asap. They rushed a dress out to me by 2 weeks before the wedding. We sized it and altered it so i could take home my dress a week before our wedding. It turned out beautiful. I would’ve really preferred to have it right the first time, so i could’ve done bridals but in the end our wedding was great.

Yes my bra issue was addressed.
However, the poor quality of my dress as evident in photo has never been addressed.

I had a relatively aggravating experience following what was initially a great experience. I went in on January 7^th and told them my wedding date was May 2, and they let me know it would be hard to get a dress in on time. We looked at dresses that would be available for rush order and I picked one that they said would come in the first week of April. My other option was buying one of the dresses off the floor, but none of them were in acceptable condition. My consultant was great and very helpful, and though we stayed a little past closing, we never felt rushed.
On January 16^th, I got a call from my consultant and she told me that I wouldn’t get my dress in until April 21^st. Given that I needed to make some alterations to it and our flight to our wedding destination leaves on April 30^th, I ultimately decided this wasn’t going to work with my timeline. I called back the next day and asked to speak with her, and was told she wasn’t in. I asked for a manager and was told one would call me back. On Sunday, I called again because I never got a call back and was able to speak to a manager who told me they could try and see if they could get my dress any sooner or if there was a dress in my size somewhere that had been canceled and that I would hear back on Tuesday. So on Tuesday, I called around 3pm, and got a call back at 6pm that night. I was told that they could maybe do the week of April 10^th. Unfortunately, maybe doesn’t really work. She told me she was still trying to find a dress that had already been made and would let me know on Thursday.
Well, I didn’t hear back on Thursday. On Friday, I went to another store to look for dresses and found one I really liked, so I called to ask Alfred Angelo to cancel my order and refund my deposit so I could buy the dress I found. Again, I was told someone would call me back. I left the dress I wanted at the store so that I could wait for this whole thing to be handled.
Saturday, I still hadn’t received a call back, so I called and was told that someone would call me back again. I said no, I keep getting told I will get a call back, but that never happens. I need this taken care of now. I spoke to a manager and she said she was refunding the card right then and it may be a few days before my card was processed with the refund, but that it would show up within 10 days. My card actually shows processed transactions immediately, even if it does take a few days to post. By Sunday morning, it still wasn’t showing up.
I went to the store to ask for a receipt of the transaction and waited about 10 minutes for them to «find» it. When I got it, I noticed that the date on the transaction was Sunday’s date. I’m pretty sure they didn’t run the return until I actually got there.
I went back to the other bridal shop where I found that the dress I wanted to buy off the floor had already been purchased, moments before I got there. I found another one I like just as much, but it’s still aggravating that had I been able to speak to someone on Friday or if my return had actually been processed on Saturday, I might have gotten the dress I wanted at first.
I will say that the dresses at Alfred Angelo are not treated very well– most of the ones I tried on were damaged or surprisingly dirty. I figured that happens with dresses that loads of people try on, but when I went to Terry Costa, their dresses were in way better condition, most of them looked brand new.

I would first like to add that I truly love my dress, and received a positive experience during the process or finding a gown and getting it ordered.
However, during the order process I was told to get my dress hemmed it would be around «a hundred». which I thought was acceptable, as I am a shorter bride-​as well as having lace on the bottom that would need to be reattached. The consultant brushed off the alterations cost as being reasonable.
After getting my dress I made an appointment for alterations, I went in and was satisfied with the way the alterations person handled everything. He gave us an estimate, paid, and went on my way.
Two hours after paying and leaving my dress I received a phone call and was told they «forgot» to add a cost to my alterations (which were very minimal, hem, shoulder straps, and bustle).
The alterations person said he needed to add an additional $ 200+ to the cost of my alterations. This made the cost of MINIMAL alterations over 60% the cost of my dress! He asked for my authorization to release the card for the additional cost.
When I told him I would have to think about it and call back, he hung up on me.
I immediately looked for reviews on a private alterations shop around town. I went into Alfred Angelo 15 minutes after his phone call and asked to pick up my dress, and explained that calling to add the additional «forgotten» costs, after paying and giving the estimate was what pushed me over the line.
The alterations person brought out my dress, and did not say a word, he held the dress out without looking at me, like he was very displeased that I decided to take my gown somewhere else.
By the way, I went to a reputable shop in town and got an estimate for ¼th than the amount Alfred Angelo offered. That’s right, FOUR TIMES LESS.
I do recommend this shop for finding your dress, and if money is no object, go right ahead and get alterations here.
But, If you are working with a budget and do not want to pay more than half the cost of your wedding dress, do NOT get alterations here. You will get ripped off! Very displeased with that portion of my service.

I will rectify my comment to say once the manager stepped in she handled the situation flawlessly and my veil was reordered and shipped within 3 days. She kept me informed of the progress and I’m very pleased on how the issue was rectified

I purchased my dress a while ago it was in 2010. I went to this location after I hated an appointment I had at David’s Bridal in Arlington. I went in, they had the dress I had on my wish list online and in the size I needed. It was on sale! I tried it on and it was perfect. I got my dress for just under $ 500. That was the end of my relationship with them as I had a seamstress do my alterations and all my accessories were purchased on ETSY.
The sales person was not very interactive, but she was helpful. My bridesmaids had mixed experiences and we had a disaster with one of my bridesmaids dresses, so basically no one matched but with my friends great fashion sense, they pulled it off.

The day I visited Alfred Angelo’s I had already had a morning appointment at David’s Bridal so I had already been through the dress shopping experience and I am sad to say Alfred’s was NOT a positive experience.
I was with my mother and aunt and when we walked in we immediately met my consultant Sailor and she seemed pleasant. She started us off by taking us to pick out dresses on the racks except she did not give us any direction and was not very helpful.
I am a plus sized bride so when we had 4 dresses that we pulled I asked «are those going to fit» and she gave me a VERY rude look and response and made me feel like I didn’t know anything I was talking about. It ended up that 2 of the 4 did not fit and it was quite a bummer — especially since I tried to avoid that. That is NOT how you want a bride to feel while trying on dresses.
She was also very rude to my family and did not listen to any of our requests. She tried to come off like she was on my side and she was trying to be sweet when they were being difficult, but I did not like the way she dealt with my family in my «defense». Yeah they were being difficult, but no reason to be rude (especially since she knew they were paying).
Aside from my appointment not being enjoyable, the consultant next to us was fighting (very publicly) with another consultant in front of guests and it was very tacky and rude.
I did find a dress, but no matter how much I love it — I will not buy from Alfred Angelo’s because my experience was so negative and I went home crying.

I wish my experience with Alfred Angelo in Arlington would have been completely great. My first appointment there was awesome, I ordered the dress and sash to come in June 27^th. On the 27^th, the dress was there and fit perfect… but the sash was missing. The sash was given away 2 days prior to the bridesmaid of ANOTHER bride with my same name (but different wedding date) by a store manager. The manager didn’t bother asking the wedding date. I was told the sash would be delivered this past Wednesday (July 2). I just went and picked-​up the sash myself today (10 days from first promised date) after it was finally delivered by the bridesmaid this past Saturday (July 5). I asked to be compensated for my trouble. Another manager said she would try to get the sash fully refunded by the District Manager. What the DM had to offer was $ 15 for gas compensation. What a slap in the face after (a) having sash given away by staff (b) TWICE being lied to about when I would receive the sash © driving 45 min to pick-​up the sash (d) unsure that bridesmaid used my sash. I am waiting to hear back from the DM.

This was the second place I went to to try and wedding gowns. The gowns were all gorgeous. I tried on about 3 or 4 when the lady helping me out asked about my budget. I told her honestly we didn’t have one set yet. Apparently that was the wrong answer for them. I didn’t get to try on any more dresses, and was told I needed one before I did anything else. THEN she proceeded to tell me that she and her mom have a side business where they plan weddings. I’m not going to hire you as my wedding planner if you aren’t going to let be try on dresses just because we hadn’t finalized our budget yet.
The store was also small and cramped, there were a lot of other brides in there at the time. They do keep the store clean though, despite limited space.

Great service today trying on bridesmaids dresses. All the ladies were very sweet and helpful.

I have not even been in this store — this review is simply based on the terrible customer service I received over the phone. I called a little bit ago and no one answered. I called immediately after and someone finally answered; I told her that I needed to order a bridesmaid dress. She started asking me questions for the order; I heard her giggle at someone else in the background and then she said she had to put me on hold. 12 MINUTES LATER… I decided to hang up after being on hold for so long. I called immediately AGAIN and some other chick answered. I told her that I needed to buy a dress and that I just hung up after having been on hold for 12 minutes and that this was COMPLETELY unacceptable. She apologized and handled my call and order accordingly. $ 242 later, I have a bridesmaid dress coming. The pricing is completely outrageous and the staff just seems inconsiderate. The only reason I am giving them TWO stars is because the second girl taking my order seemed somewhat profession and apologized for the inconvenience of being put on hold. Avoid this place. Just go elsewhere… and if you want a nicer, more attentive setting, go to Mockingbird Bridal in Dallas. They treated me outstandingly when I was getting married.

Avoid this place. Staff is awful. Completely ignored me during my fitting last night. Had to constantly send my friend to get them to come over and answer questions, provide veil to try on, provide sleeve options, etc. Not the level of service I expect when spending $ 2k on a desss and alterations, then asking my bridesmaids to spend $ 225 per dress.
This company will also nickle and dime you to bankruptcy. Bridesmaids are ordering dresses in late June for late Sept. wedding and are already being hit with rush charges. And, sister tried to order her dress during my fitting but, in addition to rush fees, they want to charge het another fee to order in Arlington but have the dress delivered to her hometown store in San Antonio. So now she had to drag her twin toddlers to the store in SA because she could not order while already at an Alfred Angelo store without paying this ridicilous fee. I will never refer anyone here and wish I went elsewhere for my dress. Alfred Angelo treats its customers like cash cow, and their business is completely unappreciated.

I scheduled my appointment on a Monday at 12 while my family was in town visitng so my mother could be part of picking out my wedding dress. I arrvied early and waited for the rest of my group to show up. I was greeted and quickly dismissed with some catalogs to look at. I waited for them to finally get me started (30 mins after my appt was scheduled). The consultant who was supposed to work with me handed me an undergarment (absolutely filthy) and told me she’d pull some of the dresses I’d shown her that I was interested in. Almost 30 minutes pass and I step out of the dressing room in my undergarments to find out where she’s disappeared to only to discover another bride walked in with no appointment and she was helping her.
When she finally appeared with some dresses she left again without helping me get changed and my mother helped me instead. The dresses themselves were torn and filthy. I understand that you don’t buy off the rack, but at least put dresses out there with working zippers and not black with filth.
There were other consultants in the store so I don’t know why she felt the need to abandon me. This continued to happen during the duration of my appointment. I found a dress that I loved, but considering how I was being treated I opted to go someplace else where I ultimately purchased my dress.
I don’t understand why when someone has an appointment they would treat anyone like that. It made me feel absolutely horrible and I left almost in tears.
Sadly the bridesmaids dress the bridesmaids and I truly loved is there at Alfred Angelo and I’m struggling to reward a business with such poor customer service.

I visited the Alfred Angelo store in Arlington once again about two weeks ago, on the hunt for a dress for my best friend and maid-​of-​honor. She had some particular issues we were working with (she’s very short and plus-​sized), and I think she was a little apprehensive about finding a dress because of bad past experiences. I knew that Alfred Angelo’s bridesmaid collection goes up to size 30 (unlike David’s, fyi, which stops– depending on the dress– at 24 or SOMETIMES 26), so I figured we’d have the best selection at Alfred. We arrived on a very busy Saturday (it was the only day she was in town), and were introduced to Maxx, our consultant and an ABSOLUTE DOLL. This is the second person I have worked with at this particular location, and I cannot rave about him (or Bridget! Yay, Bridget! We love you!) enough. My girlfriend was anxious being surrounded by a gaggle of girls seemingly able to just buy anything off the rack on a whim, but Maxx put her right at ease with his charm and infectiously delightful personality. He had her laughing instantly, feeling like a princess, and had TONS of helpful suggestions about what types and styles of dresses might look good on her, since she couldn’t try a lot of them on. For what it’s worth, Alfred does have a larger selection of plus-​size bridesmaid dresses that you can try on than any other store I’ve been to. I have been to stores that have none. We went to one store in Dallas that said they only sell plus-​sizes ONLINE. (Oh, we want your money, but we don’t want you to be seen shopping in our store! FORGET THAT MESS. I will take that money elsewhere. Anyway, I digress!) Maxx let me try on some dresses that were available in my size so she could see them on another plus-​size girl, and he ended up showing us some adorable dresses from the Disney and the Vintage collection that we fell in love with. She found her dress, and the excitement on her face (and disbelief, frankly– we thought it would be harder than that) was priceless. Priceless, I tell you. I was afraid the day would end with her in tears, but instead she left the store grinning from ear-​to-​ear and singing the praises of Maxx. She even wanted to invite him to the wedding.
So. Thank you, Maxx. Thank you, Bridget. Thank you, a million times, Alfred Angelo store in Arlington. You guys are truly wonderful, and I am telling EVERYONE.
Tips:
–For the best experience of all, go during the week when it is not crowded. On Saturday, there were brides who each seemed to bring eight people along, and the dressing area got SUPER crowded, to the point of being un-​usable (we stayed in our large dressing room and didn’t need the platform since we weren’t trying on wedding dresses). On my first visit, looking for a bridal gown, I went in on a weekday relatively early and had the store to myself. HUGE DIFFERENCE. If you want a quality experience, don’t be foolish and go on a Saturday and then expect different results. If you want an entire store (and I mean, there must have been thirty people in there at least) looking at you while you’re trying to make such an important decision, by all means, go on Saturday, but don’t say I didn’t warn you!
–Make an appointment. Enough said.
–Ask for Bridget or Maxx. They were both fab-​u-​loussssssssss and I wanted to take them home with me.
–If you are plus-​sized and apprehensive, I have to say that they really put my mind at ease more than once. Not only do the lines go up to large plus-​sizes, but they have a really decent selection of things you can at least squeeze into and get an IDEA of what they might look like. I guarantee you, if I’d been looking at size fours on the rack and had to order my dress without trying it on, I’d have chosen wrong. Wedding gowns fit COMPLETELY differently than they look on the rack. I was grateful to have the opportunity to do this at this store.
–They have an AWESOME selection of veils. Really, it’s rather large compared to some of the other stores I’ve seen. Definitely check that out if you’re looking for a veil.

I did not like this store. I actually only had one person who was rude to me everyone else was nice. My issue was that they scammed me. They measured me and told me I was a size 4. I told her in dresses I was always a size 2 and asked to check me again. I now know that this is a scam that they do to get you to use their alterations. I was furious because of course when I got the dress I had to get it taken in. Be very careful here and make sure you try on the dress or tell them your size and don’t let them sway you. I wish I had just told her to order a 2 since it ended up costing me a lot of money to get it taken in. You live and you learn. Yes the dress was nice and yes the alterations worked out BUT I should not have had to do any of that. I have talked to other people who said this company is notorious for ordering up a size so you have to get it altered. Like I said be careful here.

The staff here is rude. I walked in on a Thursday afternoon, there were no other customers in the store and three employees at the counter. One of the employees said that they’d «be right with me.» I wandered about the store while the three girls stood there complaining about previous customers and how «high maintenance» they were. After about 5 minutes I left the store, but here’s the kicker: as I’m leaving they rush over to see if they could help me! No, I don’t think so.