Bluemercury

Jessica is great for waxing. I used to get my eyebrows threaded and eventually I was left with very little brows. She has been great about reshaping them and allowing the sparse areas to grow back without looking terrible. Now, I have full brows again. Tips are also accepted on credit card which is helpful!

I’ll start by saying I had to take some time and let the fuming dissipate. I had an appointment to get my makeup done (nothing crazy or fancy but I hinted at a 30’s look — some contouring, some shadows). I won’t give names but my make-​up *artist* (?) pulled back her greasy hair into a pony tail and proceeded to apply foundation on my skin, using her fingers. OMG — I was shocked and terrified!!! NO HAND WASHING!!! I couldn’t believe her hair grease was getting transferred onto my skin. APPALLING!!! but I had to keep my composure. Next, there was no barrier applied, even though I have acne-​prone/​sensitive skin that tends to break-​out if I mess with it or don’t clean and protect it properly. Nothing but dirt, bacteria, hair grease and foundation. I was crying and fuming on the inside. Next, she started applying eye shadow, then liner, then lipstick, and the entire time, I felt like I was there to give her instructions on how to do her job — just odd. I had no clue and neither did she. In any case, I’ll keep this short — when I got out of my chair and looked into the mirror, I couldn’t believe the horrendous make-​up *job*. I literally looked like I was a clown and the eyeliner was so uneven, I had mascara smudged all over on the lower part of my lid… When the rest of the girls in the store saw me, they could hardly contain their laughter. how odd!!! What kind of a business is this, I wondered? I really started thinking that the *artist* had to have been high or drunk! I mean nobody in this world would have let anyone walk out the door with that kind of a face on. I was embarrassed to even walk out to my car because people might have thought I was a homeless runaway hot mess… just hideous. I couldn’t wait to get home and take that face-​mask off. Fast forward one week — I had to desperately find the best (read: most expensive) spa to take me in and try to correct the mess that resulted — the worst breakout of my life!!! I had to dish out $ 350 for a facial treatment the clown-​makeup resulted in. I’m disgusted still by Bluemercurry and now about $ 500 poorer because of one of this business’s employee that had no basic ethics… The worst experience of my life in a beauty parlor. Stay away if you don’t want your skin and wallet destroyed!

Jessica is the absolute best for waxing and eye brow shaping and tinting. She is talkative and makes you feel comfortable, no matter the service. She is extremely attention to detail and makes services as enjoyable as possible. I’ve never had a bad experience or after effects and have been going to her and have seen her over a dozen times. I’d recommend her to anyone!

The estheticians are amazing, and I love going to them because they are friendly and helpful. I have gotten eyebrow waxes from both of them, and they were quick and relatively painless.
However, the single star is for the sales associates they have working in the front of the store. They are rude and not helpful at all.

Jessica is great for services-​I have gone to her many times for waxing. She is friendly and makes you feel comfortable.
Otherwise the staff is friendly and helpful. They have a good selection of make up and skin care-​all high end stuff. They will give you a sample of pretty much anything before you try so that’s a plus!

Be careful before you shop here as returns are only for store credit even with a receipt within a few days of purchase. I was looking for a new skincare routine and dropped nearly $ 250 here. My skin looked awesome for 2 days before it broke out HORRIBLY!!! Now I’m out all that money and wished I went across the street to Sephora where the sales associates are helpful (not rude like BM) and you can return something if it doesn’t work out. If you must buy from do so from
or via Amazon (they sell their products) so you can get your credit card credited. I will never shop here again which is a shame since I spend quite a bit on beauty products and live in the neighborhood. They should really rethink this policy as I’m sure they’re losing customers.

This review is strictly for the waxing services performed by Jessica. (I can’t comment on anything else, because that’s all I’ve ever been to Bluemercury for at this time.) I have now had several waxes performed by Jessica and I can confidently recommend her to anyone. She is quick, efficient, and very professional. She is always pleasant and provides conversation to distract from discomfort and put one at ease. I have never had a bad reaction (blister, ingrown hair, etc) after a visit. If you’re new to the waxing game, do yourself a favor and give Bluemercury a call with a specific request for Jessica. :)

One word: Joy. She is awesome. If you are looking for a certain type of product that will work right for your skin, aesthetic and lifestyle; or want to buy a new color; or even just want someone to show you how to apply makeup, Joy is your girl.
Joy is super knowledgeable not just about which products work on which people, but also which colors will get which results, and she’s so skilled at the actual application (which is key to your makeup looking good!) and showing me how to recreate the look. she was great too at listening to what i wanted — even tho i wasn’t great at articulating it – and trying a few things til we found a look i LOVE.
word to the wise: if you’re going to book a make-​up consult appt w/​one of the BM sales reps, just make sure you know the deal ahead of time, some people have posted angry reviews about that. it seems like it varies by store whether it’s $ 45 or $ 75 or ‘gets waived if you buy at least 3 products’. regardless it’d be worth some $ for you to see Joy, she really is a pro and i’m so happy w/​my new look. i’ll definitely be going back to her next time i want to switch things up or add a product.

Nice and convenient, though pricey (like all Blue Mercury locations) only this store is smaller than the Alexandria one. There is a spa, though I’ve not used it.

I have been going to get my eyebrows waxed by Jessica for almost two years now. She is incredibly attentive and kind, and does an extremely good job (I don’t let just anyone touch my face). I completely disagree with Bianca’s response below, as I don’t think Jessica could be a bitch even if she tried to be. Thanks Jessica for all you do!

So the manager called me today and apologized for the mix up. The facial was great just dealing with everything afterwards was awful.
Jessica is literally the worst. She was so rube I couldn’t believe it and a downright bitch. I would never go see her if you want to have a pleasant experience.

Bluemercury never ceases to amaze me, mainly due to the fact that their staff is all over the place. My favorite is the one in Farragut; staff is always friendly and never snobby. The day I got a friendly person in Dupont, I nearly died. And don’t even get me started on Old Town. Staff at this location is sometimes friendly; sometimes not. As someone who works in cosmetics, I will never understand the bougie mentality. I don’t even work on commission, and I’m always friendly.
But anyway, this store is neatly laid out and more spacious than other locations. As usual, I like their core lines and I feel like this location is out-​of-​stock less often than others. I’ll definitely be visiting when I know what I need; if I want great service, I’ll go back to Farragut.

Love Jessica! She’s a great waxer and also a lovely conversationalist. I’ve been coming to see her for over a year for my waxing needs and she’s always done a great job, I’ve never been disappointed!

Jessica is awesome! I go there for my Brazilian wax, I wouldn’t trust anyone else, Jessica is great.

This is my spot.
First and foremost I don’t come here for services. So I honestly cannot formulate a review on the services provided.
This place is my haven for product. I’ve never been disappointed by the selection. I’m usually here strictly for the Fekkai. The Fekkai is reasonably priced which is a good thing.
The only bad thing about the space can be its customers. I kind of feel bad for them toys to do with the monster «Bridezilla» and «Housewife» type.

I love Jessica’s eyebrow waxing. She is very meticulous and always makes my brows look perfect! The pain is minimal as far as waxing goes, and she does a thorough clean-​up job so you don’t leave the store with little hairs all over your forehead! I highly recommend her!

I’ve been here quite a few times, very convienent because I work right around the corner. The staff has always been nothing but friendly and helpful!
For waxing, Jessica is amazing. A few girls I work with go to her and we all love her! She’s quick, and pays attention to detail and is very good at what she does. I will never go anywhere else after being here.
The ladies in the front are just as wonderful! Very personable and attentive and always help me find what I need and take the time to find what’s best for me and my skin as well as teach me how to use everything.
Not a bad thing to say about this place and will definitely be sending my friends their way!

Jessica is the BEST. She is super professional, friendly, and tries to make it as painless as possible. Her eyebrow waxes are always very even and she takes her time to get every last hair with the tweezers. I still drive to arlington from DC because Jessica is that good.

Jessica is wonderful. She’s such a sweet person, who really cares about her clients. My brazilian waxes have all been fantastic. I have had literally nothing grow back in almost 2 weeks, and no ingrown hairs. And, the process itself is really not that terrible (coming from someone who has no pain tolerance). She talks to you the whole time to distract you, and while she’s quick, she’s also thorough. No stray hairs left. Unlike the praised Tammy at Polished, Jessica is thorough and her services are absolutely worth the money. And, it’s very easy to book here! Highly recommended.

So I thought about writing this review all weekend.
I called Blue Mercury on a Thursday to find out if they had any makeup application options for Saturday. I had received a flyer in the mail that they were having representatives from various makeup lines in the store for the next few weeks. I thought well, great idea, I have a black tie event to attend on Saturday, would be a great excuse to get my makeup done and purchase some Spring makeup. The girl who answered the phone (I think her name was Ashley) was very kind and mentioned that Laura Mercier was going to be in on Saturday and they could take me at 5:30. I said, yes, I’ll take it. Only implication, I had to purchase 3 makeup products. No big deal, I like LM cosmetics. She said this is a great deal because if a BM rep applied my makeup the fee would have been $ 75.
I called the store to confirm my appointment Saturday morning and we are good to go.
I arrive at 5PM, and said I have an appt with the LM representative. They are confused and asked if I had an appointment scheduled. I said yes, and they continued to ask who I spoke to… Long story short, I see the LM rep leave the store, she says something like I can’t take her, I’ve worked my hours today. So Carolyn (a Blue Mercury rep) says, I can take care of you. I’m like, okay, that’s fine, I want to get my makeup done. So she does a great job with my makeup, I ask her what I need for touch ups, she gives me three products (lip liner, stain, and gloss). I purchase all three and go to checkout. The man who is checking me out says, do you want to tip the makeup artist and I said sure, let’s do $ 15. The total comes to $ 180. I’m charged $ 75 for the makeup service, gratuity, and the makeup products. I ask him, why am I being charged for the makeup fee, and he says, oh because you used a BM rep and not a makeup line rep. Okay, I’ve gotta run, my husband is at home waiting for me to attend our event.
I called the store a few days later and spoke to a manager, he can’t do anything for me. He cannot guarantee the hours of the makeup representative. In my mind, don’t make the appointment then. I would have figured out other options. I could have gone to the MAC store or Nordstrom’s or somewhere else. I was completely annoyed, he mentioned that the BM should have told me the cost ahead of time and that she should have told me that I didn’t have to choose 3 products. He says, I will let her know that she needs to let customers know these things. He says, I’m happy to «allow» you to return the products that you purchased. I don’t care that bought these products, I care that I was charged for something that you didn’t tell me about!!! Please keep in mind that I have gone to 2 other events and I had reps do my makeup at this specific location. One for a NARS event last fall and another one last Summer. I will NEVER go here again for makeup. It’s a loss because I really loved this place and was a consistent client. I literally was just there a week before and bought a 1 liter of shampoo and got a spa service.