Cache

Buyer Beware!
Yes Cache has attractive dresses and yes Cache has good sales BUT what’s the point of that if dress can’t be worn?!. Poor quality materials and poor customer service isn’t worth paying a cent for. In my case I was a first (and now last) time customer. I found a dress on sale that I wanted to wear to a wedding. Got it, tried it on a couple of times and a day or two later started noticing dark smudges on the dress. At first I feared it was my fault and I inspected everything around the dress but to no avail. The next day another couple of more smudges showed up. My guess is putting it on a few times thus bunching up the material caused it to mess up, or perhaps it was the humidity that day, or perhaps some moisture from my hands. But none of these things should have been problems.
My solution was to use a stain remover pen to try and resolve the issue because the wedding was that week! But the pen just made it worst. I attempted to return the dress with the receipt and attached tags but the store refused to accept it because it is against their policy to take back a dress that had been «improperly laundered“and they insinuated the original marks were my fault. I am not sure what is the point of a return policy if you take the stance that anything that happens after the customer leaves the store is the customer’s fault.
As for customer service. I am mostly disappointed with the main office than the branch store. I complained about this issue a week ago and was referred to their main office. I called, left my complaint with their agent, and have yet to hear from them. But I doubt they’ll return my money when they finally do get back to me. So, I warn all other potential buyers to save their money. I just wish I had checked Unilocal before I went shopping there because it’s clear others before me had similar disappointing experiences.

After trying on a bunch of dresses at Nordstrom with no success, I headed to Cache. I was greeted instantly by two employees, who helped me pick out and try on dresses for a black tie event. I found the right dress, and was in and out in 20 minutes or so.

Do not spend your money here. I know it is odd that a dude is critiquing this place, but I have never been to a Cache’ with my wife that was 0 for 2 on customer service. There will be no 3^rd chance with the poor employees at this place. No greeting, no «if you need any help, please let me know.» Nothing!

Cool place to shop. Especially during the sales… Hit the sale racks. you’ll find some great finds… and on any given random day, the whole store will be 50% off.