Express

I went to express on a Saturday to return a sweater. I had washed it once (according to the labels instructions) and it totally lost its integrity. I was there to return it. Because I had washed it, the associate was not sure of the return policy so he got his manager involved. The manager was extremely rude and unpleasant. I regret not asking her name, but she was an older blonde woman. She acted like I was a total inconvenience and like I just ruined her day. What ever happen to great customer service???
I was extremely disappointed with the way I was treated. Other than the manager, the rest of the staff was very nice and helpful as I was shopping for something new but I already had a bad taste in my mouth thanks to the manager. I think next time I want something from express (if there is a next time) I will stick to ordering online so I don’t have to deal with a rude and unprofessional manager.

This review is for Mario who helped us out on Saturday, Jan 9. He was AWESOME. Very nice, told us about our Express NEXT rewards, very patient as we had to exchange an item last second at the register. Great experience, I’ll definitely shop here in store again!

Don’t let the negative history fool you– I went in very apprehensively due to the reviews– not mean. just not expecting much in the realm of customer service. I was surprisingly wrong. Everyone in the store was very friendly. The one who left the best impression was Tarfah. She was friendly and helpful and even remembered my name 2 hours later when I returned to the store to complete my purchase. Will return.

Among the things you need to know:
express will not give store credit if you bought something online and want to return it at the store.
You are obligated to exchange the item for another one even if you don’t find something you like in that particular store, in order to get rid of your online purchase… It doesn’t make sense to me.

I’m a fan of express my wife and I frequent this location often. The store is often very busy but most often have the sizes we need in stock. The staff is very friendly and helpful and always provide suggestions on clothing when asked.

This Express store was a bit cramped. I found it difficult to navigate through the store because of the narrow walking spaces. Variety of sizes were very limited with no selection for «short» Editor pants.
What was even more frustrating was when I was trying to pay for my clothes. There was no distinct line and as I created a separate line waiting for one specific sales person for almost 10 minutes, I was told that I was not standing in a line and had to move to the back of the line (which was formed AFTER I had stood in line for 10 minutes already).

Probably one of the smallest Express stores I have been in. Associates are helpful. It is your average store, located in Pentagon City mall. I like that it is next to forever 21, which is almost always my next destination.

this one’s at the mall, bottom level. It’s really too bad that the company doesn’t value it’s customers at all and treat them so poorly. We would shop here more often if the company return policies were easier and if their customer service actually helped people instead of telling them that they can’t do anything for them. The men’s long sleeve shirts and polos, terrible quality! They end up shrinking at least a size or 2 after 2 washes!
I’d recommend to shop somewhere else!

Ugh! I have literally been shopping at Express since I was thirteen years old. I don’t shop here as frequently as I used to but when I do I am usually satisfied. Well not at this one here in Arlington!
I purchased a pair of earrings here about a little over a week ago. They were the cutest earrings ever. I couldn’t wait to wear them. Well when I got home, I discovered that they were not in my bag. I immediately called the store, gave them the item number, and told them that I would come to pick them up on Monday. Apparently, I purchased the last pair and they lost it. I actually think they were stolen by an employee because it was the last pair and he wanted them.
I went to the store on Monday and they still could not find them. I suggested that the manager review the videos. Her response was that she could not go back that far. REALLY? It’s Monday and I was here on Saturday. Did you really just tell me that. I know I’m ridiculous for being obsessed with this $ 20 pair of earrings but I already planned what I was wearing with them and everything. I also know that I am being mighty generous by giving them 3 stars after this BS. The thing is, I’ve been shopping there for a minute (Philly term meaning a while) and they really deserve more than one or two. It was just this location that grinded my gears.

I was recently in this store because I had to return some things I bought on line. The store was packed but once I got into the line I was immediately acknowledged by a gentleman behind the counter telling me someone would be with me shortly. Once it was my turn the woman that helped me was cool and friendly. I had to purchase something on-​line because the store didn’t have my size and she took care of it for me without any problem. She even applied a special coupon she had so I saved some extra money. This is the second time I have had to return things there and every time they are friendly and fast. I also liked the gentleman working in the fitting room. He was cool and working very hard.

Minus one star because I haven’t found anything worth purchasing there in months.
Minus the second star because of your crappy employees working the floor. I couldn’t seem to find anyone to help me for several minutes. Then I found a guy who was busy following around a woman who clearly couldn’t be bothered. I asked him if they had in stock these jeans in my size. One of the tables had a nice stack with six pairs below my size and six pairs above my size, but not my size. He must’ve thought I was a lazy idiot, because all he does is look through the stack I’m standing next to and pointing to and told him I had already looked through. After telling me they don’t have any (thanks for nothing, frosthead), I ask him whether there would be any more somewhere else in the store. He says no and walks away. Funny, while walking to the fitting room, I found another stack with my size on the table next to it. Jerk.

Braving the Christmas crowds at Pentagon City this weekend brought me to Express because they were having a 20% off sale on everything, and I was hoping to pick up one of their cardigans.
While I am lucky to no longer be young and silly enough (and finally no longer in the pay grade) to have to pay Express to buy mediocre clothes… I still wanted that damned cardigan. My mistake was stepping foot in that filthy, messy store.
I used to shop at Express in high school and college. I remember big, clean stores with trendy mannequins and sexy work wear that I thought, as a 13 year old, I might some day wear to some internship or something.
I did not remember clothes thrown everywhere, snotty salesladies, and the entire store being a hot mess of polyester that is merely a half step up from Forever 21.
Half a star for my cardigan and the 20% off sale. Another half a star for the handsome Moroccan who followed me in, despite the chaotic mess, and bought a shirt as a reason to invite me on a date. («Do you shop here often?» he asked, I think referencing the mess of a store that looked worse than a preteen’s bedroom floor.)
I got my cardigan and was glad to be gone. If you have to hit up Express, my experience has shown the Union Station location to have a better selection and is usually cleaner, though the salesladies are still completely rude there, too. The attitude must come with minimum wage.