Conn’s HomePlus

This message is to CEO Norman Miller and executives of Conns. I’m very dissatisfied with your operation. I came into store on January 1^st excited about purchasing some new furniture. I was told that day all furniture was in stock and had delivery of 01/​13/​2016 after I agreed thru automation and even called on the 12^th to confirm. No furniture delivered. I had to call to find out where the delivery was, come to find out the warehouse says they called the store that morning to inform that the one of the parts were not available. Store says they never received a call. I took off of work too. NEVER THE LESS I’m trying to be cool, IU did talk to a manager, Bill, invoice # 28 539 108. I asked for some type of gift card and he will contact me within 24 hours. Never got that call. NEVER THE LESS. On Friday, January 15^th received a voicemail that our furniture will be delivered next day, OH WOW I’M EXCITED AGAIN. I called the warehouse AND my sales rep and I asked ‘ARE YOU SURE” because they told me the part wasn’t coming in till January 28^th. On no we have 6 pieces available (part of the sectional) it shows in system. I told them it showed available before but they insisted it a go. Well the same freaking thing happened on Saturday. WHAT THE $@$@ is going on I’M SO ANGRY. I was talking to my mom and she told me this is the same store that took 2 months to get her furniture. I called the corporate office on Saturday, spoke with Keira (I think that how its spelled). I asked for the President’s name, she put me on hold for about 2 minutes to look for your name «WHAT» and then I went to explain what happened, she put me on mute because when I was finished there were silenced and I kept saying hello and was about to hang up and she came back to phone REALLY. I’m so displeased.

After seeing the other reviews I wanted to put some thought into this one.
The cons of Conns: Cons is pricey. Their rates are a bit high too. This isn’t the place you go when you want something inexpensive. Commission based employees.
Pros: The cons being stated, cons has a purpose. They give credit where others would not. If you need furniture, tvs, electronics, or household equipment and have had a credit issue in the past, conns can help you out. They make you pay for it but it is a great way to help out your credit score. Yes, the staff is all commission based so you may get pounced on but it’s the price you pay when you can’t shop anywhere else.

In May I purchased a sectional sofa from Conn’s and from delivery until this date I have been unable to utilize my reclining sectional because it was broken from day 1. First of all the delivery company is a third party company and my scheduled delivery time was to be before 8 pm. The delivery guys showed up after 9 pm at the wrong house calling me stating that they were knocking at my door. I looked out my door and they were three houses down. The delivery guys were very immature and were in a rush so they did not even take the time to plug in the sectional nor did they bring the correct amount of power cords to hook up the sofa. I called the store and complained and was promised by my sales rep and Store manager that they would take care of this situation and referred me back to delivery. The delivery department sent out another group of third party contracted employees who brought out a new power cord and attempted to fix the recliner. They took pictures and contacted Conns and let them know that it was not working and that they believed that it was due to the motor being out. I was told to call myself and find out what they could do for me. When I spoke with the store once again and the delivery department in MAY I was told to contact the service repair department who would give me a date for the repair person to come out and service my recliner. I spoke with the service department and they said that they would contact me when the service person would be out. Weeks passed and after calling the service department I was given a date and in June a service tech from another third party company came out was at my home for five minutes took a picture of the motor and stated that the part would be in about two weeks but he had to go through Conns to be able to come back out. I never heard back from Conns so I called again on July 3^rd left a voicemail and no one called me back. I contacted Conns so called corporate customer service department the same week and was told that my part would be in on July 13^th and that someone would be contacting me. Well July 13^th came and went no phone call… July 14^th came and went once again no phone call and etc. until I decided to contact corporate customer service today and was told by Sarita who is a customer service representative that she would find out what is going on and she placed me on hold while she contacted US Quality Repair I was on a three way call with both Sarita (Conns) and the representative from Us Quality Repair. I was told by the representative from US Quality Repair that my part is on some freight on a ship and she is still waiting to find out where the freight is and could not tell me once again when my recliner would be repaired. I said that was unacceptable and I need to speak with someone who can give me a date she transferred the call to her manager Martha who was not helpful at all and stated the same thing that they could not give me an answer as to when my recliner would be repaired. Martha stated it would be up to Conns as to how they wanted to handle this situation… I stated to Sarita (Conns) that I had been patient enough and this is a trip hazard to my child because it is stuck in a reclining position and if they could not fix this I want to return the sofa or for each day until it is repaired I expect to receive a discount taken off my contract amount. I also expect a phone call today from someone in corporate since she is not from corporate. As of right now no phone call. BUYER BEWARE do not go to CONNS do not allow them to manipulate you at the store or buy into their great customer service that they so proudly advertise. Conn’s business utilizes all third party companies… They do not care nor do they take the time to take care of a customer by a simple phone call… I cannot return the sofa with out it being a voluntary repo so am stuck with having to wait till the day they decide to repair my sofa… PLEASE DO NOT FALL FOR THEIR GIMMICKS RESEARCH before buying… I wish I had done more research…

If you buy here, tell them over and over and over you DO NOT WANT THEIR INSURANCE. They offer product defect insurance, damage insurance, credit life insurance and one more type I can’t even remember what it was. They will roll this in with your charges and not let you know. I caught it during the process and demanded it be removed several times. Finally, the salesman said it would take up to two hours (while I wait) for them to verify I had my own renters insurance, or he could submit it with those charges added in and then immediately fax over a cancellation for it and I could go. It took 3 months to get the company to remove it, after I had to pay for it for those months. DO NOT DO BUSINESS WITH THEAE SHADY PEOPLE. I am shocked their isn’t 500 bad reviews on here. If you do, watch yourself for hidden charges. They are snakes.

Had a horrible experience. Was only there to check out some stereo systems and maybe look at a couple flat screens for the heck of it. I was greeted upon entering but I told the employee that I wanted to just look around. I went to the stereo section, with him following every footstep I made. He kept pushing me to try stuff out and talk about payment plans. I ignored it and went over to a nice TV. He constantly barraged me on setting up payments plans and trying to make me buy a TV. I told him I was just looking and that I would look for him if I needed him. I literally walked around the entire electronics department, being followed and constantly asked questions about the same thing. I finally told him that I was here looking and that he needed to leave me alone. He came closely to me then told me to get out of the store if I wasn’t going to buy anything. As I walked out the other employees laughed at me and were waving me off.
No wonder these locations are starting to close down. The name says it all. If you feel like being followed around and pushed to pay for something you dont want or cant afford, then come here. Otherwise, stay away from Conn’s completely!

They sell defective furniture at new prices. I would give it a zero but cannot. The employees are conniving and their service is set up to take advantage. Pam helped us and if you like snake types then shop here. The prices are high and they do not honor anything they sell. I work for Apple and the way they operate at Conn’s would never be tolerated in my own workplace.

Horrible. NEVER again.
This is the worst service I have ever received from a company. After the warehouse ‘forgetting’ us last weekend, we were on the schedule for today. Due to the weather, I proactively made calls to the warehouse and was in contact with my salesperson. After being stuck in my house all day (again!) due to waiting on a delivery that never came, I find out that my driver didn’t show today and no one bothered to tell me. I just cancelled my $ 10k order. I’m done.
They LOVE you when you are there but there is absolutely no service after the sale. None.

I’ve been looking for sofas and dining table sets so after going through three places, I noticed Conn’s and stopped by. This is my first time here so I was pretty interested in what this place has to offer since it looks pretty big. First thing I noticed was the amount of workers huddled together, a lot of workers compared to the amount of shoppers. One of the guy broke off from the batch to greet me and then after I told him I’m just looking around, he kept following. I felt very uncomfortable with him trailing me while I am trying to check out the sofas and tables and so I just walked making mental notice of the furniture. Upon walking out, the alarm rang and I turned around and noticed those group of men just laughing at me. If I could give this place a zero, I would which is what scares me because I never like rating anything beneath a 3 stars. Never coming back. Unprofessional and after reading the reviews of Conn’s conning behavior. Sickening.